Summary
Overview
Work history
Education
Skills
Languages
Reference
Personal Information
Timeline
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Memory Phiri

Rustenburg,South Africa

Summary

Goal-oriented Account Manager bringing 3 years of accomplishment in sales and account relations. Capable of establishing competitive structures, managing large customer load and seeking out new leads with independent and hardworking approach. Seeking new professional challenge with growing team.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Account Manager

Coca Cola Beverage South Africa
Mafikeng, North West
05.2024 - 07.2025
  • Implemented customer service policies to enhance client experience.
  • Devised marketing plans, resulting in increased brand awareness.
  • Acted as customer advocate by addressing challenges and needs.
  • Recorded customer account information in CRM, including opportunities and significant interactions.
  • Developed comprehensive sales plan to meet or exceed monthly quota targets.
  • Managed merchandisers while providing training on promotional execution.
  • Established strong rapport with clients through consistent communication.
  • Created strategies focused on customer retention to boost loyalty.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Managed business relationships to ensure loyalty and long-term commitment.

Sales Representative

Coca Cola Beverages South Africa
Rustenburg, North West
05.2022 - 04.2024
  • Analysed customer behaviour to enhance service delivery.
  • Monitored stock movements to maintain optimal inventory levels.
  • Managed inventory, ensuring alignment with volume targets.
  • Designed appealing product displays to attract customers.
  • Executed promotional activities to drive sales growth.
  • Resolved customer complaints efficiently, enhancing satisfaction.
  • Identified potential leads, resulting in improved sales performance.
  • Educated customers about product features and benefits, driving informed purchasing decisions.
  • Reached out to prospective customers and warm leads to establish friendly, professional relationships.

Sales Learner

Coca Cola Beverages South Africa
03.2021 - 04.2022
  • Systematically managed company information for efficient operations.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Implemented merchandising strategies aligned with company standards.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed customer orders with speed and accuracy.

student advisor

IIE Rosebank College
Pretoria, Gauteng
01.2020 - 03.2020
  • Issued acceptance letters to prospective students.
  • Corrected and updated student information using CRM.
  • Assisted students in decision-making regarding study programmes.
  • Undertook daily administrative tasks to ensure smooth coordination of institute activities.
  • Maintained an effective filing system for easy access to documents.

Stock counter

edcon
rustenburg, North West
03.2016 - 12.2016
  • Displayed meticulous attention to detail by accurately counting and recording inventory.
  • Prioritised safety standards during all stock handling tasks, thereby minimising accidents on site.
  • Maintained clean and organised work environment, promoting optimal working conditions.
  • Ensured accurate data input for seamless stock control.

Education

Diploma - Commerce in Marketing Management

IIE Rosebank College
Pretoria
02.2017 - 12.2019

NQF Level 4 - Further Education and Training Certificate: Marketing

SERVICES SETA
Rustenburg, North West
04.2021 - 03.2022

Grade 12 - National Senior Certificate

H.F Tlou Secondary School
Rustenburg, North West

Skills

  • Team collaboration
  • Problem solving
  • Data management
  • Decision making
  • Communication skills
  • Time management
  • Telephone etiquette
  • Customer service
  • Complaint resolution
  • Product knowledge
  • Administrative support
  • Conflict resolution
  • Rapport building
  • Customer relationship management
  • Sales cycle expertise
  • Product lifecycle knowledge
  • Key account management
  • Technical sales experience
  • Brand awareness strategies
  • Microsoft Office proficiency
  • Team leadership
  • Lead generation strategies
  • Order processing

Languages

English
Setswana

Reference

  • William Kgasago - 071 719 6196
  • Lesego Sekano, Senior Sales Coach - 083 306 0079
  • Thandazani Ngobese, Channel Lead - 082 924 1908

Personal Information

  • Date of birth: 08/10/96
  • Gender: Female
  • Nationality: South African
  • Marital status: Single

Timeline

Account Manager

Coca Cola Beverage South Africa
05.2024 - 07.2025

Sales Representative

Coca Cola Beverages South Africa
05.2022 - 04.2024

NQF Level 4 - Further Education and Training Certificate: Marketing

SERVICES SETA
04.2021 - 03.2022

Sales Learner

Coca Cola Beverages South Africa
03.2021 - 04.2022

student advisor

IIE Rosebank College
01.2020 - 03.2020

Diploma - Commerce in Marketing Management

IIE Rosebank College
02.2017 - 12.2019

Stock counter

edcon
03.2016 - 12.2016

Grade 12 - National Senior Certificate

H.F Tlou Secondary School

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Memory Phiri