Melvin Wilschut

Workflow Coordinator – Quotations Department

Key Responsibilities & Achievements

• Managed the daily allocation of incoming quotation requests across a team of 10 quotation analysts, ensuring fair distribution aligned to individual benchmarks and capacity.
• Monitored workload volumes and performance trends to ensure each team member received sufficient quotes to consistently meet or exceed productivity targets.
• Actively identified workflow bottlenecks and capacity constraints, reallocating work in real time to maintain operational efficiency.
• Ensured strict adherence to SLA requirements, tracking turnaround times daily and taking corrective action where potential breaches were identified.
• Prioritised urgent and high‑value quote requests to align with business priorities and customer expectations.
• Served as the central point of coordination between the quotations team and internal stakeholders to balance demand and resource availability.
• Maintained accurate tracking of quote progress, workloads, and SLA performance using internal systems and reporting tools.
• Proactively addressed backlogs by redistributing work and adjusting priorities to stabilise throughput during peak periods.
• Supported team performance by providing clear workflow guidance and expectations, contributing to consistent output and quality.
• Contributed to continuous improvement by identifying process gaps and recommending workflow and allocation enhancements.

Medical Underwriting Specialist

Key Responsibilities & Functions

• Assessed medical risk for members exceeding the Proof Free Limit (PFL) in accordance with underwriting guidelines and policy terms.
• Coordinated and arranged medical examinations and tests (e.g. bloods, urine, ECGs, medical reports) with service providers for underwriting purposes.
• Evaluated completed medical evidence to determine insurability outcomes, including acceptance, loading, exclusions, postponements, or declines.
• Ensured underwriting decisions were made in line with risk appetite, regulatory requirements, and reinsurer guidelines.
• Liaised with brokers, administrators, medical service providers, reinsurers, and internal teams to facilitate efficient underwriting turnaround times.
• Communicated underwriting requirements and outcomes clearly and professionally to relevant stakeholders.
• Managed underwriting cases within defined service level agreements (SLAs) to support new business and policy amendments.
• Applied sound judgment and attention to detail when reviewing medical disclosures and clinical information.
• Maintained accurate underwriting records and documentation for audit and compliance purposes.
• Contributed to overall portfolio risk management by ensuring appropriate medical evidence was obtained for higher‑risk cases.

New Business Administration Specialist

Old Mutual – Group Risk

Key Responsibilities & Functions

• Acted as the central intake point for all new business group risk quote requests, ensuring accurate capture and registration of cases.
• Received, validated, and processed quote requests for a range of Group Risk products, including:Group Life Cover
  Permanent Health Insurance (PHI)
  Lump Sum Disability Benefits (LSDB)
  Funeral Cover
  Critical Illness Benefits
  
• Reviewed submissions for completeness, accuracy, and eligibility before distributing to pricing or underwriting teams.
• Ensured all required data (member details, scheme information, benefit structures, and risk profiles) was obtained to support accurate quoting.
• Allocated quote requests to appropriate internal teams, supporting efficient turnaround times and SLA compliance.
• Liaised with brokers, consultants, and internal stakeholders to clarify requirements and resolve missing or incorrect information.
• Maintained accurate records of new business quote activity and progress within internal administration systems.
• Monitored quote pipelines to ensure timely progression from request to delivery.
• Supported underwriting and pricing teams by ensuring clean, well-prepared submissions, contributing to improved quote accuracy and efficiency.
• Assisted in maintaining service standards aligned with Old Mutual’s new business performance and governance requirements.

Broker Support Specialist

Sanlam Development Markets

Key Responsibilities & Functions

• Provided dedicated broker and regional management support within Sanlam Development Markets, focusing on entry‑level and standalone benefit solutions.
• Assisted Regional Managers with the administration and coordination of standalone funeral benefit offerings tailored to entry‑level market needs.
• Supported the onboarding of new members by ensuring accurate capture of member information and adherence to onboarding requirements.
• Facilitated the setup and administration of funeral benefit schemes, ensuring compliance with internal processes and governance standards.
• Acted as a liaison between brokers, regional teams, and internal departments to ensure smooth onboarding and issue resolution.
• Assisted with the explanation and clarification of funeral benefit structures and eligibility criteria to support distribution teams.
• Ensured documentation and member data were complete, accurate, and correctly submitted to enable timely activation of benefits.
• Contributed to service delivery objectives by maintaining efficient turnaround times and supporting business growth in underserved markets.
• Maintained accurate records and tracking of new member onboarding and benefit administration

Scheme Administrator

Key Responsibilities & Functions

• Administered monthly premium collections for group and/or scheme‑based insurance policies, ensuring accurate and timely premium processing.
• Managed the payment of broker commission, including calculations, validations, and reconciliation against premium receipts.
• Performed ongoing member administration, including onboarding, exits, data updates, and maintenance of member records.
• Updated and validated member data on a monthly basis to ensure accuracy for billing, benefits, and reporting.
• Conducted monthly financial reconciliations to identify and resolve over‑payments or under‑payments of premiums and commissions.
• Investigated reconciliation variances and coordinated corrective actions where discrepancies were identified.
• Ensured scheme records were maintained in line with internal controls, audit requirements, and regulatory standards.
• Liaised with brokers, finance teams, and internal stakeholders to resolve queries related to premiums, commissions, and member data.
• Supported efficient scheme operations by maintaining accurate records and ensuring data integrity across administrative systems.
• Contributed to the financial health of schemes through diligent monitoring and control of premium and commission transactions.

• (Contract Position)

• Stoke Taking for Pick ‘n Pay at their Brackenfell & Parow outlets