Summary
Overview
Work History
Education
Skills
personal information
fluent languages
Languages
additional qualifications
criminal record
Additional Information
language proficiency
references
Timeline
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Meluzolanga Marco Buensa

Cape Town

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Highly efficient planning, problem-solving, and communication skills. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.

Overview

2
2
years of professional experience

Work History

Front Office

The Peninsula All-suite-Hotel
09.2019 - 11.2020
  • Duration: 2018-2020
  • Increased efficiency through proficient use of office software, including word processing and spreadsheet applications
  • Identified visitors' needs to offer solutions and information
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Answered multi-line phone system and enthusiastically greeted callers
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department

Housekeeping Supervisor

Peninsula All Suit Hotel
02.2019 - 08.2019
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Streamlined housekeeping processes for increased efficiency 10% by implementing new inventory management system.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Evaluated employee performance and developed improvement plans.

Education

NQF LV6 Diploma - Hospitality Management

International Hospitality School
Cape Town
04.2025

Diploma: National Senior Certificate -

Heideveld Senior Secondary School
Cape Town
01.2015

Skills

  • Can handle pressure, and work long hours
  • Fast thinker with good communication skills
  • Can work within team and individually
  • Record Preparation
  • Security Awareness
  • Clerical Support
  • Word Processing
  • Spreadsheet Tracking
  • Business Operations Understanding
  • Administrative Skills
  • File Organization
  • Guest Relations Management
  • Complaint Handling
  • Hotel Operations
  • Employee Scheduling
  • Exceptional Communication

personal information

  • ID Number: CTRCODOO3021109
  • Gender: Male
  • Nationality: Congolese
  • Marital Status: Single

fluent languages

  • English
  • IsiXhosa
  • French
  • Lingala


Languages

French
Advanced (C1)
English
Advanced (C1)

additional qualifications

  • Basic Information Technology Computer Course, 2018, International Hospitality School
  • Basic First Aid, Fire Fighting, Wine Tasting, 2018, International Hospitality School

criminal record

None

Additional Information

  • very energetic
  • Always in time
  • Always willing to help others
  • And I like to ask questions, when I don't understand something


language proficiency

Write, read and speak fluently

references

Chris Godebir, 021 430 7777, Ggm@peninsula.co.za, General Manager


Timeline

Front Office

The Peninsula All-suite-Hotel
09.2019 - 11.2020

Housekeeping Supervisor

Peninsula All Suit Hotel
02.2019 - 08.2019

NQF LV6 Diploma - Hospitality Management

International Hospitality School

Diploma: National Senior Certificate -

Heideveld Senior Secondary School

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Meluzolanga Marco Buensa