Summary
Overview
Work History
Education
Skills
Websites
Id Number
Contact Number
References
Timeline
AssistantManager

Melusi Zwane

Customer Associate , Data Analyst
Johannesburg

Summary

HARD SKILLS: Microsoft 365 including Power Automate and Power BI SQL AWS Cloud Machine Learning Drone coding Python coding

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

DashBPO
10.2023 - Current
  • Processed customer service orders promptly to increase customer satisfaction.
  • customer service trends to discover areas of opportunity and provide feedback to management.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Managed over 50 customer calls with average of 30% conversion

Data Analysis

Township Fleva
11.2022 - 3 2023
  • Improved forecast accuracy by implementing advanced statistical techniques and data analysis.
  • Enhanced evaluation accuracy by implementing advanced data analysis techniques and tools.
  • Performed data analysis of information provided by customers to obtain metrics.
  • Contributed to forecasting and data analysis to help grow business.
  • Streamlined data analysis processes, resulting in more efficient wildlife management decisionmaking.

Data science intern

BCX
06.2021 - 12.2021
  • Took notes during meetings to better understand project initiatives and to distribute to stakeholders.
  • Used SAS, SPSS and Python to manage and analyze large data sets.
  • Partnered closely with other departments – bridging gaps between technical nuances of Data Science and specific business needs.
  • Identified trends within large datasets, uncovering actionable insights for business growth opportunities.
  • Actively engaged in continuous learning opportunities – attending seminars, workshops, or webinars to acquire new skills and knowledge in the data science field.
  • Helped develop database solutions using multiple SQL languages.

data software Practitioner

Magnetic force
05.2018 - 06.2020
  • Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
  • Maximized resource utilization through careful inventory management, reducing waste while maintaining adequate supply levels.
  • Conducted research and stayed current with medical advancements, contributing to growth of medical knowledge.
  • Coordinated and integrated health care resources for community-based programs.
  • Implemented innovative strategies to address non-compliance issues among patients effectively increasing medication adherence rates.

sales associate

nike factory store
10.2017 - 10.2018
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Associate of Science - Data Science

Explore AI
Braamfontein,South Africa
04.2001 -

Skills

Training development aptitude

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Id Number

9712075115080

Contact Number

0618040800

References

  • Liesel Eksteen-Smith, Managing Director, +27829678870
  • Warren Radebe, Team Lead, +27721938181

Timeline

Customer Service Representative

DashBPO
10.2023 - Current

Data Analysis

Township Fleva
11.2022 - 3 2023

Data science intern

BCX
06.2021 - 12.2021

data software Practitioner

Magnetic force
05.2018 - 06.2020

sales associate

nike factory store
10.2017 - 10.2018

Associate of Science - Data Science

Explore AI
04.2001 -

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Melusi ZwaneCustomer Associate , Data Analyst