Melusi Zwane
Customer Associate , Data Analyst
Johannesburg
Summary
HARD SKILLS: Microsoft 365 including Power Automate and Power BI SQL AWS Cloud Machine Learning Drone coding Python coding
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
DashBPO
10.2023 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- customer service trends to discover areas of opportunity and provide feedback to management.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed over 50 customer calls with average of 30% conversion
Data Analysis
Township Fleva
11.2022 - 3 2023
- Improved forecast accuracy by implementing advanced statistical techniques and data analysis.
- Enhanced evaluation accuracy by implementing advanced data analysis techniques and tools.
- Performed data analysis of information provided by customers to obtain metrics.
- Contributed to forecasting and data analysis to help grow business.
- Streamlined data analysis processes, resulting in more efficient wildlife management decisionmaking.
Data science intern
BCX
06.2021 - 12.2021
- Took notes during meetings to better understand project initiatives and to distribute to stakeholders.
- Used SAS, SPSS and Python to manage and analyze large data sets.
- Partnered closely with other departments – bridging gaps between technical nuances of Data Science and specific business needs.
- Identified trends within large datasets, uncovering actionable insights for business growth opportunities.
- Actively engaged in continuous learning opportunities – attending seminars, workshops, or webinars to acquire new skills and knowledge in the data science field.
- Helped develop database solutions using multiple SQL languages.
data software Practitioner
Magnetic force
05.2018 - 06.2020
- Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
- Maximized resource utilization through careful inventory management, reducing waste while maintaining adequate supply levels.
- Conducted research and stayed current with medical advancements, contributing to growth of medical knowledge.
- Coordinated and integrated health care resources for community-based programs.
- Implemented innovative strategies to address non-compliance issues among patients effectively increasing medication adherence rates.
sales associate
nike factory store
10.2017 - 10.2018
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prioritized helping customers over completing other routine tasks in store.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Science - Data Science
Explore AI
Braamfontein,South Africa 04.2001 -
Skills
Training development aptitude
2021
Data scientist Certificate
Data Collection- for our beneficiaries
Data Cleaning and Preprocessing- removing null values and giving and accurate data
design websites for various client
drone coding for internal project
building software that uses AI, VR, and augmented reality
developed and implemented software solutions based on client requirement
tested and refined software prior to rollout
design software solutions
check the feasibility of the software prototype
modified code to fix errors
customer service
stock-taking
cashier
stock replenisher
stock room organizer
2-3 years
Certified Information Technology Professional
Intermediate
Spreadsheets
Project management abilities
Calm and Professional Under Pressure
Training development aptitude
Id Number
9712075115080
Contact Number
0618040800
References
- Liesel Eksteen-Smith, Managing Director, +27829678870
- Warren Radebe, Team Lead, +27721938181
Timeline
Customer Service Representative
DashBPO
10.2023 - Current
Data Analysis
Township Fleva
11.2022 - 3 2023
Data science intern
BCX
06.2021 - 12.2021
data software Practitioner
Magnetic force
05.2018 - 06.2020
sales associate
nike factory store
10.2017 - 10.2018
Associate of Science - Data Science
Explore AI
04.2001 -