Meluleki Mthethwa
Business Administrator
Pretoria
Summary
Accomplished Customer Service Representative with a proven track record at Capability BPO, excelling in conflict resolution and customer loyalty enhancement. Demonstrates exceptional communication skills and expertise in Microsoft Office Suite. Recognized for outstanding problem-solving abilities and leadership, consistently exceeding performance metrics. Skilled in client relationship management and team collaboration.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Capability BPO
09.2022 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
CCI South Africa
04.2021 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Business Administration
Durban University of Technology
Durban, South Africa 04.2001 -
Skills
Product knowledge
Call center experience
Microsoft Office Suite
Business Administration & Operations Management
Customer Service Excellence
Problem Resolution & Conflict Management
Communication & Interpersonal Skills
Team Collaboration & Leadership
Time Management & Multitasking
Data Entry & Record Keeping
Client Relationship Management
Timeline
Customer Service Representative
Capability BPO
09.2022 - 09.2024
Customer Service Representative
CCI South Africa
04.2021 - 08.2024
Diploma - Business Administration
Durban University of Technology
04.2001 -
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