Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MELTAH  MHLONGO

MELTAH MHLONGO

ADMINISTRATION
PIETERMARITZBURG

Summary

Meltah has the ability to take direction well and carry out instructions faithfully and consistently, which feel is a valuable requirement as a team Player. Work experience thus far has provided myself with the experience, knowledge, skills and positive attitude that would enable myself to fulfill any position and challenge awarded to myself .

professionally have excellent communication skills, convey information accurately, clearly and determine real needs internally and externally. I also understand that teamwork is of vital importance especially giving feedback whether it’s positive or negative. I have the ability to remain calm and work well under pressure. I live by the Vision, Values of the organization

I am a service orientated, goal driven individual with only the aim to excel. I strive to go beyond excellence, I am motivated, ambitious.

Overview

11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Lead Front Desk Receptionist

Midlands Specialist Private Hospital
09.2019 - Current
  • Developed rapport-building techniques that fostered long-term relationships with patients who frequently returned due to personalized experiences provided during their stays at the hospital.
  • Maintained accurate records of Patients information, Bed Bookings billing details, and special requests to ensure smooth communication between departments.
  • Patients complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the hospital.
  • Assisted in the development of promotional strategies for special offers and packages aimed at increasing overall occupancy rates during slower periods throughout the year.
  • Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
  • Implemented new organizational systems for the front desk area, resulting in reduced clutter and improved workflow efficiency.

Legal Secretary

S Ngwenya Attorneys
01.2013 - 12.2018
  • Aided in negotiation preparations through diligent research of opposing parties'' positions and potential solutions.
  • Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm.
  • Conducted detailed legal research to support case strategy development and enhance attorney knowledge.
  • Improved client satisfaction by providing timely and accurate legal document preparation.
  • Dicta typing and typing of all legal document
  • liaising with Advocates and NPA
  • Handling payment
  • handling payroll


Education

High School Diploma -

M.L SULTAN SECONDARY SCHOOL (PMB)
Pietermaritzburg
01.2007 - 12.2007

Skills

Facility Management

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Certification

HR AND LABOUR RELATIONS

Timeline

Lead Front Desk Receptionist

Midlands Specialist Private Hospital
09.2019 - Current

Legal Secretary

S Ngwenya Attorneys
01.2013 - 12.2018

High School Diploma -

M.L SULTAN SECONDARY SCHOOL (PMB)
01.2007 - 12.2007
MELTAH MHLONGO ADMINISTRATION