MELONY BEUKES
TRADE & CASH MANAGEMENT SPECIALIST
Sandown,GP
Summary
Experienced Client Manager and Trade Finance Specialist with over 25 years of progressive experience across leading financial institutions, including Standard Chartered Bank, HSBC, and Standard Bank. Proven leadership capability in client service operations, trade finance, and cash-related services, with a strong track record of improving service delivery, operational efficiency, and client satisfaction.
Overview
23
23
years of professional experience
Work History
Client Manager
Standard Chartered Bank
05.2020 - Current
- Business Partnership - Provide direct support to the Relationship Managers and actively engaging and collaborating with and internal stakeholders
- Client Relationship Management - Engage clients effectively by overseeing the resolution of client related complaints, issues and escalations and supporting loan drawdowns. Support Loan Drawdown, Cash Management and release of Trade Offerings.
- Documentation: Credit (Renewals/Amendments) - Manage the end-to-end documentation negotiation process by engaging and coordinating with Legal & compliance, Credit and Integrated Middle Office
Client Services Manager / Team Leader
Standard Chartered Bank
01.2014 - 01.2020
- Manage a portfolio of corporate and institutional clients across trade and cash-related services, ensuring consistent delivery of high-quality service.
- Lead and coordinate client service operations across multiple teams, including engagement with regional and offshore support functions.
- Drive service improvement initiatives, enhancing turnaround times, reducing operational risk, and improving client satisfaction scores.
- Act as a key escalation point for complex client issues, ensuring timely and effective resolution.
- Collaborate with compliance and risk teams to ensure full adherence to regulatory requirements across the South African market.
- Engage stakeholders across different regions and business units, demonstrating strong cross-cultural communication and influencing skills.
Trade and Supply Chain Specialist
HSBC Bank
01.2007 - 01.2014
- Managed a portfolio of clients across trade and supply chain finance solutions, supporting cross-border transactions in emerging markets.
- Collaborated with global and regional teams, gaining exposure to multi-country service delivery models.
- Improved operational processes, contributing to efficiency gains and enhanced service quality.
- Ensured compliance with international trade regulations and internal governance standards
Trade Services Specialist / Customer Care Consultant
Standard Bank
01.2003 - 01.2007
- Delivered trade and foreign exchange services, supporting clients across various sectors.
- Developed strong expertise in client service delivery, operational processes, and regulatory compliance.
- Built long-term client relationships through consistent service excellence.
Education
Certificate in Management Development -
Milpark Business School
Matric - undefined
Fred Norman Secondary School
Skills
Cash Management
Trade Finance
Client Experience & Service Excellence
Service Transformation
Regulatory Compliance & Risk Management
Stakeholder & Executive Relationship Management
Workforce Planning & Team Leadership
Cross-Border Operations & Emerging Markets
Change Management & Continuous Improvement
Timeline
Client Manager
Standard Chartered Bank
05.2020 - Current
Client Services Manager / Team Leader
Standard Chartered Bank
01.2014 - 01.2020
Trade and Supply Chain Specialist
HSBC Bank
01.2007 - 01.2014
Trade Services Specialist / Customer Care Consultant
Standard Bank
01.2003 - 01.2007
Matric - undefined
Fred Norman Secondary School
Certificate in Management Development -
Milpark Business School