Melody T. Vundla
Johannesburg
Summary
Adept at driving operational excellence and team performance, my tenure at ANDICCIO24 showcased a blend of strategic business planning and cross-functional collaboration. With a focus on business performance management and fostering high-performing teams, I've led initiatives that significantly enhanced client satisfaction and operational efficiency. My approach blends rigorous reporting oversight with effective partnership development, setting the stage for sustained organizational growth.
Overview
14
14
years of professional experience
Work History
SENIOR MANAGER
ANDICCIO24 (MEYERSDAL)
09.2023 - Current
- Taking customer call orders
- Attending to customer queries
- Preparing customer orders and sending them to various delivery addresses
- Doing store cash ups
- Managing day to day store running
- Supervising the staff
- Ordering stock needed by the store
- Capturing stocks and following up on shortages
- Opening and closing the store
- Making it a point that the store adheres to the National Sanitation Foundation fundamentals and the Andiccio24 standards
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Facilitated team meetings and workshops to align on goals and strategies.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
STORE MANAGER
DEBONNAIRS PIZZA BANBURY CROSSING
01.2017 - 01.2022
- Taking customer call orders
- Attending to customer queries
- Preparing customer orders and sending them to various stores
- Cashing the drivers and the shop
- Managing day to day store running
- Supervising the staff
- Ordering stock needed by the store
- Capturing stocks and following up on shortages
- Opening and closing the store
- Making it a point that the shop is on point according to the Famous Brand standards
Teacher
Sweet Valley Academie
01.2019 - 12.2019
- Planning of day-to-day lessons and teaching grade 1 to 3
- Remediating and assessment
- Testing and evaluation
- Marking and Supervision
- Setting Tests
- Physical Education Resource person Co- curricular Duties
- Coaching of several sporting activities
- Coaching and Umpiring of Netball
- Selector of potential talent during sport event
Donor Attendant
NATIONAL BLOOD SERVICE OF ZIMBABWE
01.2011 - 01.2013
- Attending to donors pre and post donations
- Attending and managing donors with adverse reactions after donating
- Clean and tidy up the equipment used in the mobile and static clinic
- Stock the mobile and static clinic with donor consumables
- Prepare staff meals (breakfast tea and lunch)
- Attend to other duties assigned by the team leader (mobile team) and sister in charge
Education
DIPLOMA IN PRIMARY TEACHER EDUCATION - Physical Education, Psychology of Education, Sociology of Education, Philosophy of Education, Curriculum Studies, Educational Management, PS A&C, Maths, English, Environmental Science, Home Economics, Music, IsiNdebele, Physical Education, Religious and Moral Education, Social Studies, Art, Information Communication Technology (ICT)
UNIVERSITY OF ZIMBABWE (UNITED COLLEGE OF EDUCATION)
01.2017
Skills
- Reporting oversight
- Business performance management
- Logistics operations management
- Budget administration
- Partnership development
- Cross-functional collaboration
Hobbies and Interests
- Singing
- Athletics
- Socialising
References
- MRS A LUBIMBI, THE SISTER IN CHARGE AND HEAD OF THE CLINIC, NATIONAL BLOOD SERVICES ZIMBABWE, P.O BOX 2010, BULAWAYO, ZIMBABWE, +263-211163/ +263-201162
- THE PRINCIPAL, UNITED COLLEGE OF EDUCATION, P.O BOX 1156, BULAWAYO, ZIMBABWE, +2639- 211163/ +2639-201162
- MISS BONISIWE NCUBE, THE SENIOR MANAGER, DEBONAIRS PIZZA(Banbury Crossing), JOHANNESBURG, SOUTH AFRICA, 0651004844/0765584857
- MR MABHENA, THE PRINCIPAL, SWEET VALLEY ACADEMY, JOHANNESBURG, SOUTH AFRICA, 0740571349
- SHAUN SWEETS, THE AREA MANAGER, ANDICCIO24, JOHANNESBURG, SOUTH AFRICA, 0611749505/ 0118691179/0114501287
Personal Information
- Passport Number: AE904018
- Date of Birth: 09/08/93
- Gender: MALE
- Nationality: ZIMBABWEAN
- Marital Status: SINGLE
- Religion: ATR
Timeline
SENIOR MANAGER
ANDICCIO24 (MEYERSDAL)
09.2023 - Current
Teacher
Sweet Valley Academie
01.2019 - 12.2019
STORE MANAGER
DEBONNAIRS PIZZA BANBURY CROSSING
01.2017 - 01.2022
Donor Attendant
NATIONAL BLOOD SERVICE OF ZIMBABWE
01.2011 - 01.2013
DIPLOMA IN PRIMARY TEACHER EDUCATION - Physical Education, Psychology of Education, Sociology of Education, Philosophy of Education, Curriculum Studies, Educational Management, PS A&C, Maths, English, Environmental Science, Home Economics, Music, IsiNdebele, Physical Education, Religious and Moral Education, Social Studies, Art, Information Communication Technology (ICT)
UNIVERSITY OF ZIMBABWE (UNITED COLLEGE OF EDUCATION)
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