Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Melody Mawoneke

Cape Town

Summary

Dynamic professional with a proven track record in business management and client service, notably as Owner of Mels Cakes. Expert in negotiating contracts and enhancing customer satisfaction through effective communication and operational efficiency. Skilled in administrative support and small business operations, consistently delivering exceptional results and fostering strong client relationships.

Experienced with church administrative functions, including scheduling and communication. Utilizes organizational skills to maintain church records and support office operations. Knowledge of team collaboration and managing dynamic office environments effectively.

Overview

12
12
years of professional experience

Work History

Volunteer (Church Secretary)

FIF Ministries International
Cape Town
01.2023 - Current
  • Providing exceptional secretarial support.
  • Tracking donations, pledges, and offerings on a weekly basis.
  • Using strong interpersonal communication skills to convey information to others.
  • Taking down minutes during meetings.
  • Preparing and presentation of quarterly church reports.
  • Maintaining confidentiality of sensitive personal information related to congregants'' donations or requests for assistance.

Owner

Mels Cakes
Cape Town
01.2015 - Current
  • Managing day-to-day business operations.
  • Developing and maintaining strong relationships with clients, resulting in repeat business and referrals.
  • Overseeing daily operations, ensuring all tasks are completed accurately and efficiently by team members.
  • Negotiating contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Consulting with customers to assess needs and propose optimal solutions.
  • Increasing customer satisfaction by implementing efficient business processes and providing exceptional service.

Front End Assistant

High Tea Tighty
Cape Town
01.2014 - 04.2015
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

BBA -

University of South Africa
Cape Town, South Africa
04.2001 -

Skills

Administrative support

Business management

Client service

Small business operations

Negotiation

Staff management

Marketing

Product restocking

Interests

Travelling

Timeline

Volunteer (Church Secretary)

FIF Ministries International
01.2023 - Current

Owner

Mels Cakes
01.2015 - Current

Front End Assistant

High Tea Tighty
01.2014 - 04.2015

BBA -

University of South Africa
04.2001 -

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Melody Mawoneke