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Melody Chinaka
Administration Manager
Midrand
Summary
Dependable Procurement Specialist with a background in tracking products from vendor shipments to the consumer pipeline. Analytical performer with price dispute resolution experience. Considered an enthusiastic employee with great decision making skills.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Group Finance Clerk
21st Century Life
Midrand, South Africa
09.2023 - Current
- Monitored cash flow, tracking incoming payments, and managing outstanding balances to maintain optimal liquidity levels.
- Ensured timely processing of invoices for accurate financial reporting.
- Safeguarded company assets by maintaining proper internal controls over cash handling procedures.
- Streamlined accounting processes by implementing efficient organizational systems.
- Collaborated with colleagues to resolve any discrepancies in financial records or reports.
- Facilitated smooth month-end closing processes by preparing necessary journal entries, account analyses, and supporting schedules.
- Reduced discrepancies in financial records through meticulous attention to detail and thorough data verification.
- Documented financial data, files and records for contracted vendors.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
- Examined financial statements and records to collect important details and verify calculations.
- Facilitated smooth month-end closing processes by preparing necessary journal entries, account analyses, and supporting schedules
- Input financial data and produced reports using Sage Evolution
- Prepared inter-departmental correspondence, technical memos and reports
- Investigated and resolved inquiries with billing and invoicing
Procurement and Administration Officer
Ningu Logistics (Pty) Ltd
MIDRAND, ZA
10.2016 - 08.2023
- Built relationships with vendors to negotiate ideal terms for purchases.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Developed and strengthened supplier relationships.
- Procured materials for squadron maintenance and repair services.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Investigated and resolved inquiries with billing and invoicing.
- Monitored transactions and customer behavior to identify signs of fraud.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
- Examined financial statements and records to collect important details and verify calculations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Improved record-keeping accuracy by creating updated filing system for confidential documents and materials
- Boosted employee morale by planning engaging team-building activities throughout
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents
- Organized numerous events and conferences, coordinating logistics and maintaining clear communication with all stakeholders
Retail Sales Representative
CFI Group-Suncrest Chickens
Harare, Zimbabwe
08.2015 - 03.2016
- Supported successful marketing campaigns by executing in-store promotional activities that attracted customer attention
- Participated in regular inventory audits to maintain accurate stock levels and prevent merchandising discrepancies
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions
- Streamlined merchandise restocking processes to ensure consistent availability of popular items on the sales floor
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity
- Fostered a culture of teamwork among colleagues through open communication channels and collaborative problemsolving
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations
- Leveraged social media platforms for promoting store events, driving increased foot traffic through targeted online engagement
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced
- Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases
- Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques
- Maximized revenue potential during high-traffic periods by effectively managing multiple customer interactions simultaneously
Shop Manager
Suncrest Chickens
Harare, Zimbabwe
02.2012 - 07.2015
- Conducted ongoing market research to stay informed about industry trends which helped us refine our product offerings based on consumer preferences
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements
- Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability
- Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration
Assistant Shop Manager
Jagger's Wholesalers
Harare, Zimbabwe
01.2011 - 01.2012
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
- Boosted employee morale by fostering a positive work environment that encouraged open communication and teamwork.
- Optimized staffing levels during peak periods by monitoring foot traffic patterns using analytics tools and adjusting schedules accordingly.
- Provided exceptional customer service by actively listening to client needs and offering appropriate solutions.
- Collaborated with the Shop Manager to set sales targets, monitor progress, and develop plans for improvement when necessary.
- Assisted in the planning and execution of promotional events to increase store traffic and drive sales growth.
- Contributed to budget preparation by analyzing historical data and projecting future expenses based on current trends.
- Enhanced shop floor efficiency by regularly reorganizing displays according to seasonal trends or promotional activities.
- Trained new employees on company policies, procedures, and sales techniques for consistent team performance.
- Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
- Increased sales through effective merchandising strategies and engaging product presentations.
- Oversaw visual merchandising efforts, ensuring an attractive store layout that drove customer interest in products.
- Streamlined inventory processes by implementing a more efficient system for tracking stock levels in realtime.
- Contributed to the continuous improvement of store operations by participating in meetings, sharing insights, and implementing new initiatives.
- Developed strong relationships with vendors to ensure timely delivery of products and optimal pricing.
- Reduced employee turnover rate by creating a supportive workplace culture that recognized individual achievements.
- Conducted regular performance reviews for staff members to identify areas for improvement and provide constructive feedback.
- Managed daily operations for efficient shop functioning, including staff scheduling, inventory management, and cash handling.
Shop Supervisor
Jagger's Wholesalers
Harare, Zimbabwe
10.2007 - 12.2010
- Completed projects and work assignments despite tight deadlines.
- Checked incoming orders and organized new stock.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive
- Initiated staff training programs aimed at improving skills such as customer service techniques or inventory management software usage
- Managed budgets and financial records, maintaining accurate accounting practices for the store
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively
- Streamlined operations through effective employee scheduling and task delegation
- Implemented loss prevention strategies, reducing overall shrinkage in the store
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time
- Developed strong team dynamics, fostering a positive work environment for all staff members
- Increased sales revenue with targeted customer engagement strategies
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers
- Trained other employees on how to operate scanners for inventory counts
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
Education
Bachelors of Commerce Degree - Marketing Management
University of South Africa (UNISA)
Pretoria, South Africa 04.2016 - 04.2016
National Diploma - Marketing Management
Mutare Polytechnic College
Mutare, Zimababwe 12.2005 - 12.2005
National Certificate - Marketing Management
Mutare Polytechnic College
Mutare, Zimbabwe 01.2001 - 12.2001
Certificate - Data Analysis
Google Certificate
Google Online 01.2023 - 05.2023
Certificate - Master Excel For Financial Analysis
Udemy
Udemy Online 01.2022 - 03.2022
Skills
Purchase order creation
Document preparation
Report writing skills
Purchasing
Price negotiation
Dependable and Responsible
Flexible and Adaptable
Planning and Coordination
Supplier relationships
Project coordination
Vendor sourcing
Effective communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
Software
Sage Evolution Accounting
Retail Systems-Syspro, IQ Retail, Retailex, Navision
Timeline
Group Finance Clerk
21st Century Life
09.2023 - Current
Certificate - Data Analysis
Google Certificate
01.2023 - 05.2023
Certificate - Master Excel For Financial Analysis
Udemy
01.2022 - 03.2022
Procurement and Administration Officer
Ningu Logistics (Pty) Ltd
10.2016 - 08.2023
Bachelors of Commerce Degree - Marketing Management
University of South Africa (UNISA)
04.2016 - 04.2016
Retail Sales Representative
CFI Group-Suncrest Chickens
08.2015 - 03.2016
Shop Manager
Suncrest Chickens
02.2012 - 07.2015
Assistant Shop Manager
Jagger's Wholesalers
01.2011 - 01.2012
Shop Supervisor
Jagger's Wholesalers
10.2007 - 12.2010
National Diploma - Marketing Management
Mutare Polytechnic College
12.2005 - 12.2005
National Certificate - Marketing Management
Mutare Polytechnic College
01.2001 - 12.2001
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Mr Vhusimuzi Phiri
vhusip@diasporakapita.com
+27 71 997 4762
Mr Munyaradzi Makoni
mmakoni@gmail@gmail.com
+27 60 505 7154