Word and exel
Melody Calitz
Administrative
Parys
Summary
Hardworking Restaurant Front of House Manager at Pickeld Pig, adept in operational efficiency and guest relations.
Leveraged teamwork and collaboration to enhance service delivery and foster a positive workplace atmosphere, achieving significant improvements in customer satisfaction.
Ready to help team achieve company goals. Problem-solving and customer service skills.
Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Knowledgeable in food safety and sanitation protocols. Committed to providing friendly and professional service to customers.
Overview
25
25
years of professional experience
Work History
Restaurant Front of House Manager
Pickeld Pig
01.2023 - 12.2023
- Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
Lodge Manager
Havannah Lodge
03.2022 - 05.2022
- Cultivated a positive workplace atmosphere that boosted employee morale.
- Established a culture of exceptional service within the team by modeling desired behaviors and setting high expectations for performance.
Sales and Stock Control
North West Packaging
09.2021 - 01.2022
- Participated in continuous improvement initiatives aimed at optimizing overall supply chain performance within the organization.
- Streamlined warehouse organization for improved accessibility and efficient product retrieval.
Receptionist Administrator
Samtech Tokai
10.2007 - 01.2010
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Customer Relations Officer
House and Home N1 City CA
02.2005 - 08.2007
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Collaborated with team members to identify areas for improvement in customer service delivery
- Participated in cross-functional teams tasked through better alignment between sales, marketing, operations, and customer service functions.
Waitering
Fat Cubin
01.1999 - 07.2002
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Education
High School Diploma -
..............................
..................................... 04.2001 -
Skills
Guest Relations
Operational Efficiency
Restaurant Operations
Service prioritization
Teamwork and Collaboration
Customer Service
Sales and Marketing
Task Prioritization
Software
Interests
Arts and design
Arts and crafts
Enjoy doing arts and crafts to accomplish a successful end poduct
Timeline
Restaurant Front of House Manager
Pickeld Pig
01.2023 - 12.2023
Lodge Manager
Havannah Lodge
03.2022 - 05.2022
Sales and Stock Control
North West Packaging
09.2021 - 01.2022
Receptionist Administrator
Samtech Tokai
10.2007 - 01.2010
Customer Relations Officer
House and Home N1 City CA
02.2005 - 08.2007
High School Diploma -
..............................
04.2001 -
Waitering
Fat Cubin
01.1999 - 07.2002
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