People
Hi, I’m
Melle Van Lamp
Hospitality
Stellenbosch,WC
Summary
I am an outgoing, creative and hardworking individual with a strong experience in events and hospitality. Independent and quick-thinking, i thrive under pressure while maintaining professionalism and attention to detail. Skilled in organization, problem-solving and client relations, I bring energy, adaptability and dedication to delivering exceptional results.
Overview
2
years of professional experience
3
Languages
7
years of post-secondary education
Work History
Decameron
Restaurant Waiter
01.2025 - Current
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Ten of Cups Events
Event Assistant
02.2025 - 08.2025
Job overview
- Assisting my Parents in doing a very large scale upmarket camp for a very high end client.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members.
The Hussar Grill Stellenbosch
Restaurant Hostess
01.2024 - 12.2024
Job overview
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Montgomery & MillerSomerset West, South Africa
High School Diploma
01.2019 - 12.2024
IMMStellenbosch, South Africa
Higher Certificate from Project Management Higher Certificate
01.2025 - Current
Skills
Customer service
Cleanliness
Problem-solving
Complaint resolution
Upselling techniques
Banquet coordination
Conflict management
Food preparation knowledge
Courteous demeanor
Personal hygiene
Large party coordination
Interests
Outdoors
Timeline
Event Assistant
Ten of Cups Events
02.2025 - 08.2025
Restaurant Waiter
Decameron
01.2025 - Current
IMM
Higher Certificate from Project Management Higher Certificate
01.2025 - Current
Restaurant Hostess
The Hussar Grill Stellenbosch
01.2024 - 12.2024
Montgomery & Miller
High School Diploma
01.2019 - 12.2024