Summary
Overview
Work History
Education
Skills
Timeline
Generic
Melitha Koopman

Melitha Koopman

Receptionist/Administrator
Cape Town

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

Administration Clerk

Anytime Movers
Cape Town
01.2021 - Current

Receptionist and Administrator

Procedo Electrical Training Centre
Cape Town
06.2018 - 11.2020
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Scheduled office meetings and client appointments for staff teams.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Compiled information from files and research to satisfy information requests.
  • Quoting and Billing Clients (Eskom, City of Cape Town and Private)
  • Liaise with Setas (Merseta, ECSA, etc)

Senior Administrator

Trailer Hire Brackenfell
Cape Town
05.2015 - 05.2018
  • Delegated tasks, monitored compliance and implemented performance improvement plans.
  • Responded to, researched and resolved issues from internal staff, external departments and customers.
  • Kept office operations running smoothly by providing effective leadership and administrative skills.
  • Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Entered and maintained departmental records in company database.

Data Clerk

Docufile
Cape Town
01.2015 - 04.2018
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Developed and maintained databases to store customer information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Collated and organized data entry documents into filing systems for easy access.
  • Developed data entry policies and procedures in compliance with company standards.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed established procedures to enter and process data correctly.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Managed and organized documents for data entry tasks.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Used computer software to store and retrieve data.
  • Updated and maintained customer information, documents and records.
  • Billing and Invoicing Clients

Education

Grade 12 -

Florida High
Ravensmead
01.2007 - 12.2007

Skills

Document control

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Timeline

Administration Clerk

Anytime Movers
01.2021 - Current

Receptionist and Administrator

Procedo Electrical Training Centre
06.2018 - 11.2020

Senior Administrator

Trailer Hire Brackenfell
05.2015 - 05.2018

Data Clerk

Docufile
01.2015 - 04.2018

Grade 12 -

Florida High
01.2007 - 12.2007

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Melitha KoopmanReceptionist/Administrator