MELITA SELOANE BAUTI

• Built strong relationships with customers, fostering trust and loyalty through exceptional service.
• Collaborated with team members to develop new strategies for handling complex customer situations.

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

I was responsible for managing branch cash holdings, including vault, ATM, and teller cash, ensuring compliance with strict security policies and daily balancing. Key duties include joint custody of the note reserve, monitoring cash levels, managing, and preparing cash-in-transit (CIT) for Central Bank, and managing ATM functionality and replenishment.

• Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
• Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
• Reduced downtime by promptly addressing hardware and software issues in ATMs.
• Streamlined cash management processes through diligent tracking and reporting of ATM balances.