Melissa Chetty

• Maintained a professional online presence for executives by managing social media accounts and email correspondence.
• Supported executives in decision-making processes with thorough research and data analysis.
• Delivered timely reports on projects or key performance indicators as needed to support informed decision making.
• Contributed to company growth by assisting in new hire onboarding processes and training materials development.
• Calendar Management: Scheduling appointments and meetings.
  Setting reminders.
  Coordinating schedules.
  
• Email Management: Handling incoming and outgoing emails.
  Organizing inboxes.
  Responding to inquiries.
  
• Phone Calls and Communication: Answering and directing calls.
  Managing contact lists.
  Responding to messages.
  
• Data Entry and Management: Updating databases.
  Creating spreadsheets.
  Maintaining records.
  
• Document Preparation: Creating and editing documents, reports, and presentations.
  Organizing digital files.
  
• Travel Arrangements: Booking flights, hotels, and transportation.
  Creating travel itineraries.

• General office administration
• Invoicing
• Follow up with suppliers on orders and deliveries
• Follow up with clients regarding completion of work as well as payments
• Contact person: Fiona Moola
• Contact number: 082 399 7488

Reason for leaving: Company was sold and my position no longer required.

• Contacting clients to set up meetings for the Financial Advisor
• Follow up on sales for short term insurance vehicle insurance
• Compiling client data on excel spreadsheets daily : Sales Quality Assurance Officer
• Listening and evaluating sales calls and providing feedback to management
• Compiling a list of client data that was incorrect onto an excel spreadsheet and inform the sales consultants to contact clients again in order to recontract
• Retentions, Client Care, Claims and Legal Quality Assurance
• Evaluating policies sold by sales consultants
• Providing feedback to the relevant team leaders in relation to the discussions
• Target of 9 evaluations per day
• Compiling a list of client data that were incorrect onto an excel spreadsheet and sent out to retentions consultants to engage the client and correct accordingly to update policy schedules
• Weekly KPI reports
• Monthly NCB and KPI reports : Feedbacks
• Assisting various departments with client and consultant queries
• Completing spreadsheets with all feedbacks for various departments
• Weekly deduction reports for sales department
• Monthly deduction reports for client care and Retention departments
• Contact person: Marius van Wyk
• Contact number: 079 340 3144

Reason for leaving: Opportunity to work from home

• Client Queries
• Preparation of client files and documents for meetings with the financial advisor
• Follow up of outstanding documents needed from clients
• New business follow up
• Dealing with clients via telephone and email on a daily basis
• Ad hoc administration from financial advisor
• Contact person: Esme Pretorius
• Contact number: 0825760894

Reason for leaving: Financial advisor moved her office to Hartbeespoort as it was closer to home for her.

• Managing the office
• Managing the telephone and diary
• Travel arrangements and claims and subsistence and travel claims
• FOREX and VISA
• Liaising with postgraduate students on a daily basis
• Financial management of all cost center accounts
• Managing and maintenance of research website as well as research funds daily
• Control and order stationery
• Managing publications and keeping an updated record to send out to clients on a daily basis as well as add and update publications on our in-house system
• Assist manager with writing reports
• Handle general logistics when required
• Minute taking in meetings
• Report typing and memorandums
• Arranging business travel as well as research functions
• Involvement in additional administrative tasks
• Experience in working with grant management (NRF /MRC) on daily basis
• Contact person : Theresia Mathai
• Contact number : 0123826303

Reason for leaving : Temporary position contract ended 31 March 2013

• Answering of calls and assisting clients with queries
• Follow up on queries
• Assisting Health Providers with queries and claims
• Checking up on claims on a daily basis
• Administration of queries
• Responding to queries via email to members and providers
• Contact person: Amanda van Den Berg
• Contact number: 011 529 2888

Reason for leaving: Accepted offer at university to work and study

• Client interaction via email
• Attending to queries regarding Fax2Email numbers on a daily basis
• Loading new Fax2Email numbers for clients
• Deleting unused Fax2Email numbers from the system
• Activating the sending facility for the sending of faxes for the client
• Faxing documents to clients when needed
• Client interaction via telephone.
• Contact person: Phillip van Sittert
• Contact no: 012 345 6123

Reason for leaving: Company relocated and commute was not possible

• Assisting clients with the issuing of cards
• Transfers of money from one account to another
• Transfers from one bank to another
• Loading of limits on customers' accounts
• Duties : Student loan consultant
• Dealing with students who are applying for loans
• Interviewing client
• Capturing and processing applications on the system
• Contact person: Sheila Ballaram / Marian Joubert
• Contact number: 012 452 0208

Reason for leaving: Further studies

• Correspondence Officer • Attending to all the incoming and outgoing mail on a daily basis. • Completing daily Reports on the system regarding the incoming and outgoing mail.
• Record Officer • Loading of documents on the system that are sent from the branches to the Credit Centre. • Deleting information required on the system once the documents are cancelled. • Creating new clients on the system. • Deleting old clients from the system.
• Bonds Maintenance Officer • Doing payments to the clients of property guarantees on the system. • Maintaining of all the property guarantees on the system and in the safe. • Attending to the daily queries regarding property guarantees.
• Custodian Officer • Keeping safe custody of all documentation in the safe. • Assisting staff who needs documents from the safe.
• Projects Officer • Attending to queries on a daily basis from various standard bank branches. • Supervising the correspondence clerk. • Checking of all incoming and outgoing mail. • Checking all reports that are actioned by the correspondence clerk. • Checking all documents that are loaded by the correspondence clerk
• Contact person: Anita Padayachee
• Contact number: 012 346 9637

Reason for leaving: Moved to Brooklyn branch