Melissa Angelique Francis
Administration
Overview
4
4
years of professional experience
Work History
Administrative Manager /Practice Manager
DBC Back and Neck centre
Bedfordview
05.2021 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assigned tasks and directed team of office clerks.
- Delivered performance reviews, recommending additional training or advancements.
- Kept operations in compliance with DBC Globel regulations by developing and directing effective internal systems.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Updated reports, managed accounts and generated reports for company database.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 6 employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed 6 employees with continuous coaching and mentoring.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Admin
Lancet Laboratories
Bedfordview
04.2019 - 04.2021
- Aided colleagues, managers and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Computerized office activities, maintained customer communications and tracked records through delivery.
Education
No Degree - Basic
Highschool Dr. E.G Jansen
Boksburg, South Africa 04.2001 -
Skills
Organized managerial style
Managerial skills
Effective managerial techniques
Fast Learner
Timeline
Administrative Manager /Practice Manager
DBC Back and Neck centre
05.2021 - Current
Admin
Lancet Laboratories
04.2019 - 04.2021
No Degree - Basic
Highschool Dr. E.G Jansen
04.2001 -