Melissa Van Wyk
Sales, Marketing, Office Admin, Customer Service, Training, Projects
Pretoria,GP
Work Preference
Summary
Gooday.
I have allot of years and work experience and have attended extensive training in many fields. I am young at heart and very presentable. I'm grounded! and In every industry I become a part of I excel, always put in extra efforts.
I listen clearly to coworkers and peers. I am very patient, and eager to learn. My work ethics is strong and I follow through on every task given to me. I also always except a challenge.
I love working with people, and also enjoy an outside, on the road or office environment.
I gather information, plan ahead, ensure standards and customer service is delivered at the highest level. I insure continues respectful follow-ups, in any means and enjoy sales and marketing.
A very good trait that I feel is important is that I think on my feet, I have a very logic way of thinking and my proactive ability stands out and makes a big deference in the workplace.
Thank you I hope you enjoy every attribute of my CV and that I will will be the perfect candidate for you and your very important selection to become an assist for your client or company.
Thank you
Looking forward to hearing from you
Overview
26
26
years of professional experience
7
7
years of post-secondary education
15
15
Certificates
Work History
Office Administrator
John Van Wyk Properties
Pretoria, Gauteng
02.2023 - Current
- Developed strong relationships with clients through exceptional customer service and urgent response to inquiries.
- See opportunities for future business dealings.
- Keep clients calm, supportive and be kind when explaining contractual agreements and try to manage disputes.
- Refer situations to management when appropriate.
- Continually improve on my knowledge and capabilities.
- I have logical way thinking, I solve problems fast and identify and force problems.
- Arrange the office supplies, placing orders when necessary to prevent stock shortages.
- Open to communication between departments for better collaboration and problem solving.
- Ensure timely completion of projects.
- Update reports, generate reports due and for company database.
- Establish a good relationship with suppliers.
- Assist executive management with special projects as needed to support overall business objectives.
- Receive people at the office.
- Collaborate with IT department in troubleshooting technical issues, improving overall system functionality.
- Maintained strict confidentiality of sensitive information, upholding the highest standards, updated the companies RCMP and handle all correspondence between the company and FIC.
- Organize filing system to manage department documents and file.
- Identify opportunities to streamline processes and improve office operations and efficiency.
- Keeping my work up to date.
- Organize open house events to showcase available properties and attract interested buyers.
- Negotiated favorable terms for clients, ensuring their satisfaction and loyalty are important.
- Utilized CRM software to efficiently track leads, sales activities, and client communications.
- Leverage social media platforms to connect with prospective clients and increase brand awareness within target markets.
- Developed comprehensive marketing materials for property listings, enhancing visibility and attracting potential buyers more effectively.
- Do regular follow-ups post-sale and after sale.
- Established positive flow of communication with agents.
- Do cold calling.
- Manage all platforms for company marketing ( Christmas cards, birthday messages, corporate gifs ...etc)
- Complete company Tax return.
- Ensure that all compliance is up to date.
- Pay company salaries and keep record of all accounts, ensure all is documented and ready to be kept and processed by accountants.
- Provide necessary document for agents.
- Find any opportunity to do then what is expected from me.
Personal Assistant to John van Wyk
Otto Pagel Properties
Pretoria, Gauteng
01.2019 - 01.2023
- Assisted in the preparation of presentations and reports.
- Used discretion when handling confidential information.
- Facilitated smoother daily operations by promptly addressing and resolving issues.
- Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
- Improved document management, established systematic filing system that accelerated information retrieval.
- Filed paperwork and organized computer-based information.
- Handel all private and company correspondence.
- Attended continual training.
- Seek more prospective opportunities.
- Handle all marketing.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Do experienced writeups for listings.
- Do anything that is expected from me!
Property Practitioner
Seeff Properties
Pretoria, Gauteng
02.2010 - 11.2015
- Leveraged social media platforms to connect with prospective clients and increase brand awareness within target markets. Facebook followers 1187
- Provided valuable guidance to homebuyers on financing options, property selection criteria.
- At key handover insure the buyer and seller has a file with all relevant documentation and information.
- Follow up and conclude outstanding documents.
- Arrange and follow through on property maintenance and repairs.
- Manage correspondence and diary.
- Show properties.
- Do initial and final inspections.
- Managing feedback.
- Developed strong relationships with clients for repeat business, providing exceptional customer service and support.
- Participated in ongoing professional development and training.
- Do road shows and events.
- Deliver informative product presentations to potential clients, highlighting relevant features and benefits.
- List properties and arrange photography.
- Do regular follow-ups, post-sale and after sale.
- Advertise by putting in for sale and show boards.
- Keep up with current market conditions.
- Do valuations on properties.
- Expand territory coverage by actively seeking out new opportunities and establishing connections within the community.
- Exceeded monthly sales goals.
- Established positive flow of communication with agents, clients, attorneys and rental departments.
- Cold calls and referrals and fun days.
- Cold calling.
- Represent Seeff professionally at all times.
Personal Assistant to the General Manager
Seeff Property Services North Region - Head Office
Pretoria, Gauteng
03.2010 - 10.2010
- Negotiated favorable contract terms with external providers which resulted in cost savings for the company.
- Developed strong relationships with clients, vendors, and team members to facilitate smooth operations.
- Created a welcoming atmosphere for visitors by greeting them professionally upon arrival and addressing any inquiries they had promptly.
- Receptionist.
- Handle all complaints with General Manager and resolve.
- Assist the personal assistant of COO.
- Assist fellow employees when required.
- Ensure timely delivery of reports, presentations, and proposals.
- Improve office organization through maintaining filing systems and updating contact databases.
- Compile national sales report.
- Compile neccary reports
- Maintained strict confidentiality of sensitive information while managing documents related to legal matters or personnel issues.
- Increased meeting productivity by preparing agendas and taking minutes during discussions.
- Enhanced executive efficiency by managing schedules, appointments, and travel arrangements.
- Monitored inventory levels of office supplies and cantine consistently to avoid shortages.
- Collaborated with cross-functional teams to provide comprehensive administrative support for company-wide initiatives.
- Oversaw future events.
- Arranged Training
- Set up filing systems
- Take minutes of the meetings
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
Art and Decor Sales
Painted Dreams LLC
Dubai, UAE
07.2007 - 09.2009
- Spearheaded collaborations with fellow artists resulting in innovative exhibitions.
- Negotiated contracts with suppliers to secure favorable pricing on materials without sacrificing quality or compromising artistic vision.
- Attracted new clients through effective marketing strategies, leading to increased revenue and business growth.
- Implemented innovative techniques.
- Developed strong relationships with local art community members, resulting in collaborative projects and events.
- Travel to procure artwork.
- Comply and understand tender requirements.
- Meet critical deadlines.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and building lasting relationships with clients.
- Continuously researched emerging trends in the art world, applying new techniques and materials to maintain a cutting-edge portfolio.
- Strengthened relationships with existing customers by offering personalized service, leading to repeat business and referrals.
- Comply to industry standards.
- Supervise work.
- Comply to UAE regulations and standards.
- Visit mock up rooms and arange artwork.
- Maintained accurate financial records by tracking expenses, monitoring revenues.
- Banking
- Manage day-to-day business operations.
- Promote productive meetings.
- Organized and attended trade shows and special events.
- Be self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Make presentations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Start working on many and new projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- General marketing.
Cabin Crew Member
Emirates Airlines
Dubai, UAE
07.2003 - 03.2007
- Improved teamwork among crew members.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Checked personnel for proper uniforms and safety equipment.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Duty Free Sales
Senior Customer Service Representative
Budget Rent a Car
Pretoria, Gauteng
08.2000 - 03.2003
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Developed comprehensive knowledge of company products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
MS Office
All Additional Studies
Johannesburg, South Africa 01.1999 - 07.2001
High School Diploma -
Zwartkop Highschool
Pretoria, South Africa 01.1994 - 12.1998
Skills
Negotiation
Problem-solving abilities
Self motivation
Interpersonal communication
Teamwork and collaboration
Time management
Problem-solving
Decision-making
Analytical skills
Multitasking Abilities
Interpersonal skills
Attention to detail
Written communication
Continuous improvement
Analytical thinking
Active listening
Excellent communication
Task prioritization
Organizational skills
Adaptability and flexibility
Professionalism
Administrative support
Customer engagement
Office supply management
Database entry
Telephone reception
Office administration
File maintenance
Certification
Customer Sevice, All companies mentioned in my CV
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Languages
English
Advanced (C1)
Afrikaans
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Certified Administrative Professional, All companies mentioned in my CV
Customer Sevice, All companies mentioned in my CV
Marketing, All companies mentioned in my CV
Sales, All companies mentioned in my CV
Working with people
Reading
Music
Traveling
Running
Organizing
Software
MC Office
Timeline
Office Administrator
John Van Wyk Properties
02.2023 - Current
Personal Assistant to John van Wyk
Otto Pagel Properties
01.2019 - 01.2023
Personal Assistant to the General Manager
Seeff Property Services North Region - Head Office
03.2010 - 10.2010
Property Practitioner
Seeff Properties
02.2010 - 11.2015
Art and Decor Sales
Painted Dreams LLC
07.2007 - 09.2009
Cabin Crew Member
Emirates Airlines
07.2003 - 03.2007
Senior Customer Service Representative
Budget Rent a Car
08.2000 - 03.2003
MS Office
All Additional Studies
01.1999 - 07.2001
High School Diploma -
Zwartkop Highschool
01.1994 - 12.1998