Summary
Overview
Work History
Education
Skills
Timeline
Generic
Melissa Van Der Wath

Melissa Van Der Wath

Receptionist/PA
Roodepoort

Summary

Dynamic and detail-oriented professional with extensive experience as a Medical Receptionist at NHC Medical Centre. Proven ability in calendar management and client relations, enhancing patient satisfaction through efficient scheduling and compassionate service. Strong communication skills and adept at managing high call volumes, fostering trust and loyalty among patients.

Overview

18
18
years of professional experience

Work History

Personal Assistant /Front Desk Receptionist

Wits Donald Gordon Medical Centre
02.2025 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • I manage patient appointment and bookings on a daily basis.
  • My role involves scheduling and coordinating patient appointments.
  • I'm responsible for handling patient bookings and appointments.

Medical Receptionist

NHC Medical Centre
02.2024 - 11.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Comforting distressed patient – this may range from simply any appointment issues that may arise, trough to being the voice of comfort during times of extreme stress and emergency.
  • Confirm Health ID permission per doctor.
  • Keeping a clean and calm reception area.
  • Processing billing and payment using medical software (GoodX)
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.

Administration Clerk

Drs Van Rensburg and Partners
05.2012 - 11.2023
  • Handled incoming phone calls and answered questions from callers.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Answered over 50 calls each day on multi-line telephone systems, supporting communication needs of 12 staff members.
  • DATA CAPTURING (Q-Doc)
  • Helping with authorizations for patients.
  • I enjoy interacting with patients, getting to know them, and building positive relationships.
  • emailing reports to patients, Submitting all patient accounts for validation.

Medical Receptionist

Life Healthcare
01.2008 - 12.2009
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Education

High School Diploma -

Hoerskool Bastion
Roodepoort, South Africa
04.2001 -

Skills

Calendar management

Client relations

Customer service

Strong communication skills

Time management

Timeline

Personal Assistant /Front Desk Receptionist

Wits Donald Gordon Medical Centre
02.2025 - Current

Medical Receptionist

NHC Medical Centre
02.2024 - 11.2024

Administration Clerk

Drs Van Rensburg and Partners
05.2012 - 11.2023

Medical Receptionist

Life Healthcare
01.2008 - 12.2009

High School Diploma -

Hoerskool Bastion
04.2001 -

Similar Profiles

CREATE PROFILE
Melissa Van Der WathReceptionist/PA