Summary
Overview
Work History
Education
Skills
Written Communication Skills
Character Profile
Timeline
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Melissa Theron

Melissa Theron

Receptionist/Administrative Assistant
Cape Town

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Reception/Admin

M&R Accounting
Cape Town
01.2005 - Current
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Provided backup support for front desk receptionists, assisting with a wide range of administrative tasks as needed to maintain smooth office operations.
  • Ensured smooth operation of reception desk by answering phone calls professionally, managing mail deliveries efficiently, and handling administrative tasks diligently.
  • Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Acted as first point of contact and set appointments for prospective clients.

Barlady

Presleys
Cape Town
01.2015 - 05.2019
  • Paid attention to detail while completing assignments.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Excellent communication skills, both verbal and written.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.

Education

High School Diploma -

Parow High School
Cape Town, South Africa
01.2000 - 12.2004

Skills

Complex Problem-Solving

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Written Communication Skills

Excellent typing skills


Character Profile

I am a level headed structured individual. I have a passion for people and I'm always willing to help. I love to bake cakes in my spare time and spend time with family.

Timeline

Barlady

Presleys
01.2015 - 05.2019

Reception/Admin

M&R Accounting
01.2005 - Current

High School Diploma -

Parow High School
01.2000 - 12.2004

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Melissa TheronReceptionist/Administrative Assistant