Melissa Theron
Receptionist/Administrative Assistant
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Reception/Admin
M&R Accounting
Cape Town
01.2005 - Current
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided backup support for front desk receptionists, assisting with a wide range of administrative tasks as needed to maintain smooth office operations.
- Ensured smooth operation of reception desk by answering phone calls professionally, managing mail deliveries efficiently, and handling administrative tasks diligently.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
Barlady
Presleys
Cape Town
01.2015 - 05.2019
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Maintained clean and organized dining areas for optimal guest experience.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
Education
High School Diploma -
Parow High School
Cape Town, South Africa 01.2000 - 12.2004
Skills
Complex Problem-Solving
Problem-Solving
Analytical and Critical Thinking
Supervision and leadership
Teamwork and Collaboration
Conflict Resolution
Multitasking Abilities
Customer Service
Friendly, Positive Attitude
Microsoft Word
Reconciliation
Data Entry
Computer Skills
Good Telephone Etiquette
Problem Resolution
Food Running
Food and Beverage Service
Team Player
Complex Problem-Solving
Written Communication Skills
Excellent typing skills
Character Profile
I am a level headed structured individual. I have a passion for people and I'm always willing to help. I love to bake cakes in my spare time and spend time with family.
Timeline
Barlady
Presleys
01.2015 - 05.2019
Reception/Admin
M&R Accounting
01.2005 - Current
High School Diploma -
Parow High School
01.2000 - 12.2004