Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Melissa Sorour

Broker Consultant
Alberton
Melissa Sorour

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
years of professional experience

Work History

SA Underwriters

Brokers Consultant
11.2013 - Current

Job overview

  • Accountability to successfully achieve the objectives set out fot the Company in meeting specific client requirements, the required budget year on year
  • To maintain a healthy profitable relationship with brokers
  • Relationship building with the company’s business partners and clients
  • Resolves Broker complaints/problems and ensures that a broker complaint is settled to the satisfaction of the broker
  • Promotes a client and service orientated culture
  • Deliver client service constantly within the agreed service levels
  • Report monthly on the business unit’s performance
  • Quotes and leads target made
  • New business growth
  • Commercial growth
  • Growth in my area
  • Brokers visits and feedback
  • Time keeping
  • New broker- sign up
  • Broker training on all products
  • Calling on 6 brokers per day
  • Monthly meeting with broker
  • Look for new opportunities to increase business and market share.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Developed and maintained courteous and effective working relationships

Figures Modeling Agency

Franchise Owner
01.2009 - 01.2014

Job overview

  • Benoni
  • In 2004 I was awarded an International Modeling contract – which enabled me to travel to Greece
  • Subsequently, after returning to South Africa and completing my Matric Certificate, I ventured into the Figures Modeling agency franchise
  • I am currently the owner of the Figures modelling agency in Benoni
  • I employ teachers to run the business on a day-to-day basis.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability
  • Recruited and developed successful leadership staff to handle day-to-day business operations
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins

Nu, Tog Trading

Sales Representative
02.2012 - 10.2013

Job overview

  • General sales and marketing duties including:
  • Promoting the services of Nu-Tog trading, PPE, safety gear, corporate clothing and branding
  • Doing deliveries and packing when needed
  • Developing sustainable, good relationships with clients to ensure that they utilize the services offered
  • Cold calling
  • Developed and delivered engaging sales presentations to convey product benefits
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
  • Developed and implemented marketing plans to increase brand awareness and drive sales
  • Negotiated contracts with clients and developed relationships with key personnel
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Developed and implemented sales strategies to increase profits
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
  • Used customer insights to develop innovative sales strategies to increase sales
  • Developed, maintained and utilized diverse client base
  • Achieved or exceeded company-defined sales quotas
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Developed and maintained strong working relationships with professionals within assigned territory

Ample Insurance Brokers

Sales Representative
09.2010 - 01.2012

Job overview

  • General sales and marketing duties including:
  • Promoting the services of Ample Insurance brokers to new and used car dealerships around Johannesburg and surrounding areas
  • Developing sustainable, good relationships with clients to ensure that they utilize the services offered
  • Cold calling
  • Reason for leaving: Career Growth

Killian Insurance Brokers

Sales and Marketing Consultant
04.2010 - 08.2010

Job overview

  • General Sales and marketing duties including:
  • Promoting the services of Killian Insurance brokers to new and used car dealerships around Johannesburg and surrounding areas
  • Developing sustainable, good relationships with clients to ensure that they utilize the services offered.

Homemakers Investment Property

Sales Consultant
01.2010 - 04.2010

Job overview

  • General Sales and marketing duties relating to property sales, including:
  • It was my responsibility to sell advertising space in the magazine to local estate agents
  • Cold calling on estate agents to inform them of the magazine, and why our product may be beneficial for their use
  • Reason for leaving: My contract ended

University of Johannesburg

Student
01.2008 - 12.2008

Job overview

  • I enrolled to complete a BA Degree with the University of Johannesburg
  • After completion of my first year’s studies I was given the opportunity to start my own business.

London

Waitress, Bartender, Assistant Chef
05.2007 - 12.2007

Job overview

  • Crixus Event Management
  • Working holiday in Scotland and, My services of Waitressing, Bartending and Assistant Chef was utilized on a need- to- use basis over the 7th month period
  • I was part of a group of +-45 South Africans servicing the below mentioned events, which involved very long hours and physical work
  • Crixus Event Management obtained the rights to manage the following exclusive events:
  • Chelsea Flower Show
  • Lords Cricket
  • Ascot Horseracing
  • The Oval
  • The British Open (Golf)
  • Wimbledon
  • Windsor Horseracing
  • The Royal Airshow
  • Stella Artois
  • Reason for leaving: I returned to South Africa

Botha & Roodt
Marco

Administrator
01.2007 - 04.2007

Job overview

General administrator

Job overview

  • Including:
  • Filing
  • Answering of telephones
  • Dealing with clients on a daily basis
  • Temporary position – the business belongs to Mr Pretorius (my father)
  • Reason for leaving: I obtained a working holiday visa for the

Education

Matric CERTIFICATE

University Overview

  • Afrikaans
  • English
  • Biology
  • Economics
  • Business Economics
  • Hotel and Catering

Skills

Problem-Solving

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Timeline

Brokers Consultant
SA Underwriters
11.2013 - Current
Sales Representative
Nu, Tog Trading
02.2012 - 10.2013
Sales Representative
Ample Insurance Brokers
09.2010 - 01.2012
Sales and Marketing Consultant
Killian Insurance Brokers
04.2010 - 08.2010
Sales Consultant
Homemakers Investment Property
01.2010 - 04.2010
Franchise Owner
Figures Modeling Agency
01.2009 - 01.2014
Student
University of Johannesburg
01.2008 - 12.2008
Waitress, Bartender, Assistant Chef
05.2007 - 12.2007
Administrator
Botha & Roodt
01.2007 - 04.2007
General administrator
Matric CERTIFICATE
11.2006
Melissa SorourBroker Consultant