Melissa Sambaza

I oversee a range of HR functions, including job posting, creating detailed job descriptions, and advertising vacancies across various platforms.

• Actively source candidates via LinkedIn and other platforms, screen resumes, and shortlist the most qualified candidates.
• Coordinate interviews between candidates and hiring managers, preparing interview frameworks and questions.
• Organize and analyze aptitude and skills tests to assess candidate competency and align with job requirements.
• Draft and extend job offers, assist with salary negotiation, and manage benefit discussions.
• Manage the onboarding process, including new hire documentation, orientation (virtual or in-person), and facilitating smooth transitions for new employees.
• Ensure legal compliance by reviewing and drafting employee contracts, ensuring adherence to labor laws, and keeping clients updated on regulatory changes.
• Advise clients on talent retention strategies, conduct stay interviews, and use employee satisfaction data to improve retention rates.
• Develop and update employee handbooks, ensuring policies and procedures are current and in line with best practices.
• Conduct exit interviews, manage offboarding processes, and ensure company property is returned and knowledge transfer is completed.
• Manage employee records, including contracts, performance evaluations, and training documentation.
• Provide key HR analytics and reporting to clients, tracking recruitment KPIs (e.g., time-to-hire, cost-per-hire) to improve recruitment effectiveness and support workforce planning.

On the administrative side, I ensure smooth office operations by managing office supplies, maintaining company asset registers, and overseeing insurance updates. I also coordinate payroll processes, including employee leave management and payslip distribution, and assist with HR software administration (e.g., Sage ESS). I ensure the company remains compliant with tax and regulatory submissions and manage vendor relationships.

In this dual role, I balance comprehensive HR management with essential administrative support to ensure the efficient operation of the organization while focusing heavily on supporting our clients’ HR needs and workforce strategies.

• As the Operations and Logistics Manager, I successfully developed and implemented long-term strategies to enhance operational efficiency. By streamlining budgets, I minimized expenses while maintaining profitability.
• Additionally, I oversaw daily operations and managed recruitment processes, ensuring the right talent was sourced to support operational needs. I collaborated with cross-functional teams to improve processes, increase efficiency, and optimize overall performance. By aligning operations with business goals, I contributed to sustaining a high level of service and operational success.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

• HR Management: Managed end-to-end HR functions including recruitment, preparing employment contracts, and handling terminations/resignations. Maintained employee files, managed leave records, and oversaw motivation and disciplinary hearings. Ensured compliance with HR policies, including handling employee benefits, performance management, and employee relations.
• Office Management: Ordered, maintained, and managed office equipment, supplies, and furniture. Coordinated maintenance repairs and upgrades. Managed corporate gifts, company events, and staff/client birthdays. Prepared reports and applications for BEE, Employment Equity, and Skills Development. Ensured all company-related documents were up-to-date and renewed annually.
• Finance Controller: Monitored and recorded expenses, reconciled monthly internal expenses, and managed client budgets. Processed accounts payable, issued invoices and statements, and followed up on overdue accounts. Assisted with cost management, quotations, and purchase orders. Managed petty cash, retail vouchers, and accounts receivable. Assisted with VAT201 payments and prepared financial reports for the accountant.
• Payroll Coordination: Ensured accurate payroll data, including overtime, bonuses, deductions, and leave records. Administered benefits, monitored commission structures, and prepared periodic payroll reports. Assisted with PAYE payments and payroll reconciliations.
• Personal Assistant: Coordinated meetings, managed travel arrangements, and took minutes. Assisted with the Director’s personal financial management and tasks. Managed monthly account payments, such as school fees, and handled property rentals and maintenance issues.

• As an Office Administrator and Account Executive at Kelly Group, I effectively managed administrative tasks and supported the account management team
• I maintained organized records, coordinated meetings, and assisted with client communication
• Managed administrative tasks and maintained organized records
• Coordinated meetings and assisted with client communication
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.