MELISSA RAMAYAH
Laboratory Manager
Durban
Summary
Multifaceted Laboratory manager that is qualified with a Bachelor of technology degree and HPCSA certified in the discipline of clinical pathology. With 18 years of expertise in implementing laboratory procedures, proficient in utilizing advanced laboratory equipment, adhering to strict quality control standards, ensuring compliance to safety protocols, improving TAT and maintaining excellent customer satisfaction. I pride myself as a team player in my current position with exceptional leadership qualities, managing and training staff. I am actively looking for an opportunity to optimize my career by utilizing my skills, experience and knowledge.
Overview
19
19
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Laboratory Manager
Lancet Laboratory Umhlanga Hospital
01.2023 - Current
- Operational leadership: Manage day-to-day lab operations, including scheduling, workflow, and resource allocation to maximize efficiency and productivity.
- Technical expertise: Provide technical direction and troubleshoot complex issues related to testing, and analytical methodologies.
- Team supervision: Recruit, train, mentor, and evaluate lab personnel, fostering a collaborative and high-performing team culture.
- Safety and compliance: Develop, implement, and enforce robust safety protocols and Standard Operating Procedures (SOPs) to ensure compliance with all relevant regulations.
- Quality assurance: Oversee quality control processes, equipment calibration, and data management to ensure the accuracy, integrity, and reliability of all test results.
- Budget and inventory management: Oversee the lab budget, manage inventory of supplies and reagents, and procure new equipment as needed.
- Interdepartmental collaboration: Act as a liaison between lab staff, researchers, and other departments to communicate results, coordinate projects, and support organizational goals.
- Directed daily lab operations for a team of 6 technical staff, increasing overall lab efficiency through process improvements.
- Ensured compliance with all state regulations, consistently improving on high scores in both internal and external audits.
Assistant Laboratory Manager
Lancet Laboratory Umhlanga Hospital
01.2022 - 01.2023
- Assist the laboratory manager to supervise and train staff in line with delegated responsibilities.
- Ensures the implementation of service levels and quality standards in accordance with standard operating procedures and ISO 15189:2012 regulations.
- Assists the laboratory manager with overseeing and monitoring equipment maintenance, asset management, procurement of goods and staff overtime expenditure.
- Performs diagnostic testing procedures, reviews and verifies results and interacts with pathologists on technical matters to provide all relevant data that may pertain to the prevention, diagnosis or treatment of diseases.
- Records and verifies test results to ensure integrity of test result database on laboratory information system.
- Oversees and performs the maintenance and calibration of the equipment used in the laboratory to ensure that it is operating efficiently and providing accurate results.
- Assists the laboratory manager to ensure a safe working environment in accordance with relevant legislation and all safety protocols.
- Assists the lab manager to ensure that incidents and instrument failures are reported by staff, thereby ensuring compliance with relevant policy and procedures.
- Manages client liaison to maintain a positive image of the organization, promote the services of the organization and monitor resolution of customer complaints.
- Adheres to professional conduct requirements in line with organization policy and professional body ethical standards.
Night Shift Supervisor
Lancet Laboratory Mount Edgecombe Hospital
01.2013 - 01.2021
Senior Medical Technologist Night Shift
Lancet Laboratory Umhlanga Hospital
01.2010 - 01.2012
Junior Medical Technologist Clinpath
Lancet Laboratory Umhlanga Hospital
01.2008 - 01.2010
Junior Haematology Technologist
Ampath Laboratory Durdoc Centre
01.2007 - 01.2008
Education
Bachelor Of Technology - Biomedical Technology
Durban University Of Technology
01.2018
Diploma - Biomedical Technology
Durban University Of Technology
01.2005
National Senior Certificate - undefined
Lenarea Secondary School
01.2002
Skills
- Clinical Pathology
- Molecular Biology
- Immunology
- Morphology
- Good Laboratory Practice
- Training
- Laboratory management
- Inventory management
- Laboratory safety
- Quality management
- Validation and verification
- Equipment maintenance
- Audit
- Customer service
- Interpersonal skills
- Presentation skills
- Public speaking
- Troubleshooting
- Time management
- Microsoft office,word,excell,outlook
- Meditech
- Labos D365
- Standard operating procedures
- Sample storage
- Environmental monitoring
Certification
HPCSA Certification
References
Nompumelelo, Msibi, Lancet Laboratory Regional Technical Manager, 078 345 2613
Bhavna, Punchum, Lancet Umhlanga Laboratory Manager, 027 44 79537
Nikki, Peters, Lancet Laboratory Regional Manager, 084 555 1166
Interests
Travelling, Animals
Timeline
Laboratory Manager
Lancet Laboratory Umhlanga Hospital
01.2023 - Current
Assistant Laboratory Manager
Lancet Laboratory Umhlanga Hospital
01.2022 - 01.2023
Night Shift Supervisor
Lancet Laboratory Mount Edgecombe Hospital
01.2013 - 01.2021
Senior Medical Technologist Night Shift
Lancet Laboratory Umhlanga Hospital
01.2010 - 01.2012
Junior Medical Technologist Clinpath
Lancet Laboratory Umhlanga Hospital
01.2008 - 01.2010
Junior Haematology Technologist
Ampath Laboratory Durdoc Centre
01.2007 - 01.2008
Diploma - Biomedical Technology
Durban University Of Technology
National Senior Certificate - undefined
Lenarea Secondary School
Bachelor Of Technology - Biomedical Technology
Durban University Of Technology
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