Melissa Nel
Junior Graphic Designer/General Worker
Durbanville
Summary
I am a young hardworking woman who is open to new and exciting opportunities. I am a fast learner and willing to go the extra mile to improve myself.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Junior Designer
Think Ink Printing & Signage
03.2023 - Current
- Worked well independently as well as in a team to solve and manage problems
- Served as a friendly, hardworking and punctual employee
- Making use of CorelDraw:2020
- Providing clients with quotes and invoices
- Basic design and set up of artwork
- Making use of Roland Versa works and Mimaki Rasta link do printing of signage
- Applied skill in color theory and composition to bring client visions to fruition.
- Analyzed feedback from customers and staff to refine design concepts.
- Identified design requirements for each project.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet tight deadlines under pressure.
Shop supervisor
Copy Express Durbanville
08.2022 - 02.2023
- Worked well independently as well as in a team to solve and manage problems
- Served as a friendly, hardworking and punctual employee
- Made use of CorelDraw: X3 and 2020
- Open and close of shop
- Cash ups
- Provided clients with quotes and invoices when requested
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Trained other employees on how to operate scanners for inventory counts.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Frontliner
My Optometrist
01.2022 - 06.2022
- Provided excellent customer service, leading to high satisfaction ratings from clients on surveys.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed inventory levels efficiently to prevent stockouts, ensuring the availability of necessary items for customers.
- Performed daily opening/closing duties diligently, ensuring that the workplace was always ready for operation at the start or end of each business day.
- Processed transactions accurately and quickly using POS systems while adhering to cash handling protocols.
- Maintained accurate records of transactions to ensure proper accountability at shift end reports.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales/Assistant Manager
Copy Express Durbanville
02.2020 - 12.2021
- Served as a friendly, hardworking and punctual employee
- Made use of CorelDraw: X3 and 2020
- Open and close of shop
- Cash ups
- Provided clients with quotes and invoices when requested
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Frontliner
Optic Edge Durbanville
04.2019 - 12.2019
- Temporary/Casual position
- Maintained accurate records of transactions to ensure proper accountability at shift end reports.
- Improved customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed transactions accurately and quickly using POS systems while adhering to cash handling protocols.
- Performed daily opening/closing duties diligently, ensuring that the workplace was always ready for operation at the start or end of each business day.
- Managed inventory levels efficiently to prevent stockouts, ensuring the availability of necessary items for customers.
- Provided excellent customer service, leading to high satisfaction ratings from clients on surveys.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales Lady
Serendipity Cape Gate
05.2018 - 07.2018
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted in inventory management, ensuring optimal stock levels and timely reordering of products.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Managed customer returns professionally, following store policies while ensuring client satisfaction.
- Maintained a clean and organized store environment to improve overall shopping experience for customers.
- Open/Close of shop and assisted with cash ups
Temp data capturer
Snowball/Herotel
01.2018 - 02.2018
Education
High School - 12
Monument Park High School
01.2017
Skills
- Corel Draw
- Fast Learner
- Able to work well under pressure
- Admin
- Print design
- Branding and identity
- Design research
- Superb eye for detail
- Vendor relationships
- Print production
- Teamwork
- Customer service
References
Jeanine, Louw, Owner, 0843593122, Optic Edge Durbanville
Craig Sinclair, Owner, 0741941707, Copy Express Durbanville
Wayne Theunissen, 0636045961, Think Ink Printers & Signage
Certification
Visual Assistant
Timeline
Visual Assistant
03-2025
Junior Designer
Think Ink Printing & Signage
03.2023 - Current
Shop supervisor
Copy Express Durbanville
08.2022 - 02.2023
Frontliner
My Optometrist
01.2022 - 06.2022
Sales/Assistant Manager
Copy Express Durbanville
02.2020 - 12.2021
Frontliner
Optic Edge Durbanville
04.2019 - 12.2019
Sales Lady
Serendipity Cape Gate
05.2018 - 07.2018
Temp data capturer
Snowball/Herotel
01.2018 - 02.2018
High School - 12
Monument Park High School
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