Melissa Lourens
Pretoria,Gauteng
Summary
Accomplished professional with a strong background in problem-solving, communication skills, and leadership. Demonstrates exceptional calm under pressure and excels in inventory management. Adept at leading teams to achieve organisational goals while maintaining high standards of efficiency and accuracy. Committed to continuous improvement and professional growth within dynamic environments.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
15
15
years of professional experience
4020
4020
years of post-secondary education
1
1
Certification
Work history
Temporary Contract
Food Lovers' Market
01.2024 - 10.2024
- Data capturing
- Scanning of documents
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Debt Collections Clerk
Instacom
01.2023 - 01.2024
- Liaising with clients
- Age analysis
- Invoicing
- Client suspension
- Handing clients over for legal steps
- Improved office efficiency by maintaining an organised filing system.
- Streamlined communication for better team coordination by promptly relaying messages.
- Kept the reception area tidy, creating a welcoming environment for visitors.
- Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
- Assisted colleagues with administrative tasks when needed, fostering a collaborative work environment.
- Prepared documentation, ensuring all files were up-to-date and readily available.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Receptionist
Instacom
01.2023 - 12.2023
- Reception and customer service
- Bookings
- Managed phone calls, resulting in effective communication flow within the company.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained an organised reception area for a professional business environment.
- Completed data entry tasks whilst adhering to strict deadlines.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Centre Management
Regus Management Group
01.2018 - 12.2020
- Stock taking
- Client move in and out
- Debit accounts
- Account reconciliation
- Reception
- Managed staff rotas, ensuring full coverage during opening hours.
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Built strong relationships with local businesses resulting in beneficial partnerships.
- Fostered a positive working environment through effective leadership techniques.
- Submitted periodic reports to inform management regarding status and progress of centre projects.
- Maintained strong working relationships with colleagues and senior management.
- Managed finances and administrative requirements to keep centre operating according to targets.
- Created safe working protocols and assessed employee capability levels to keep all staff safe.
Beauty Therapist/ Receptionist
Life Day Spa Fourways
01.2017 - 12.2018
- Booking clients
- Performing treatments
- Petty cash deposits
- Collaborated with team members to organise successful promotional events.
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Maintained professional client records for effective treatment tracking.
- Negotiated supplier contracts for cost-effective salon product selection.
- Input bookings into computer system at reception.
Beauty Therapist/ Assistant Manager
Placecol
01.2013 - 12.2016
- Booking clients
- Performing treatments
- Petty cash deposits
- Stock taking
Beauty Therapist
Life Equilibrium Spa
01.2012 - 12.2012
- Performing treatments
- Petty cash deposits
Beauty Therapist/ Assistant Manager
Endermologie Clinic
01.2010 - 12.2012
- Booking clients
- Performing treatments
- Petty cash deposits
- Coordinated daily operations for seamless workflow.
- Managed complex projects for better team productivity.
- Administered performance evaluations, enabling staff development and improvement.
- Oversaw budget planning, ensuring financial stability of the organisation.
- Planned revenue generation strategies designed for growth.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Education
Diploma in Nail Design -
Nails For U
Certificate in skincare and eye treatments - undefined
Face to Face
Early Childhood Education - undefined
Allison
Grade 12 -
Pietersburg High School
Skills
- Problem-solving
- Calm under pressure
- Communication skills
- Leadership
- Inventory management
Certification
- Placecol Product Knowledge, Imbalie Beauty, 05/01/13
- Needle Free Injector Training, Neelde-Free Clinic and Training, 05/01/15
- Venus Legacy Body Treatment, Venus Academy, 05/01/17
- LVL Enhancement, NovelleVeny Training Academy, 05/01/17
- Nimue Basic Education, Numue Skin Technology, 05/01/17
- Change Management, Great Learning Online, 05/01/23
Personal Information
- Dependents: 2
- Date of birth: 07/22/91
- Marital status: Married
Custom
- Alta Lotter, Superior Endermologie Clinic, 083 447 4672
- Roelien van Breda, Area Manager Regus Management Group, 075 521 3938
- Johhny White, Operational Director Instacom, 082 572 6009
Timeline
Temporary Contract
Food Lovers' Market
01.2024 - 10.2024
Debt Collections Clerk
Instacom
01.2023 - 01.2024
Receptionist
Instacom
01.2023 - 12.2023
Centre Management
Regus Management Group
01.2018 - 12.2020
Beauty Therapist/ Receptionist
Life Day Spa Fourways
01.2017 - 12.2018
Beauty Therapist/ Assistant Manager
Placecol
01.2013 - 12.2016
Beauty Therapist
Life Equilibrium Spa
01.2012 - 12.2012
Beauty Therapist/ Assistant Manager
Endermologie Clinic
01.2010 - 12.2012
Certificate in skincare and eye treatments - undefined
Face to Face
Early Childhood Education - undefined
Allison
Diploma in Nail Design -
Nails For U
Grade 12 -
Pietersburg High School
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