Melissa Jefferies
Pretoria
Summary
With 18 years’ experience in the travel industry and experience in selling all types of travel from honeymoons to local and international holidays, worldwide cruises, escorted tours and business travel. I’m here to ensure that booking my customers dream holiday is a smooth process. My number one priority is for my clients to be 100% happy and satisfied in planning their dream holiday with me. This is my biggest motivation. Happy Client, Happy Agent! I have been privileged to visit France, Switzerland and Germany as part of a European tour, Mauritius, China, Namibia and Mombasa as well as travel through our beautiful country, South Africa. I look forward to sharing all my travel journey experiences with you my clients.
Overview
18
18
years of professional experience
Work History
Travel Manager
Flight Centre Travel Group (Independent Consultant with Flight Centre Associates)
04.2020 - Current
- Experience in Domestic/Regional Travel, Issuing of Travel Insurance and quoting/booking of honeymoon/International packages. Main Focus was all types of Cruises.
Cruise Expert
Flight Centre Travel Group (Cruiseabout)
03.2018 - 04.2020
- Experience in Domestic/Regional Travel, Issuing of Travel Insurance and quoting/booking of honeymoon/International packages. Main Focus was all types of Cruises.
- Retrenched subject to a redundancy process in terms of section 189 of the Labor relations act 66 of 1995 (amended) – Covid-19
- Enhanced customer satisfaction by providing personalized cruise planning and booking services.
Travel Consultant
Travel Experience Menlyn (SATC/XL Travel)
05.2013 - 02.2018
- Experience in Domestic and Regional Travel, Issuing of Travel Insurance and quoting/booking of honeymoon packages/Corporate bookings. 3rd Party Vehicle Insurance and International Driver’s License.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Travel Consultant
Univision (ACT Travel)
02.2013 - 05.2013
- Hotel bookings for Mnarani Beach Club in Mombasa (Visited), Flight bookings – reissues, Manual fare builds, Corporate Bookings.
- Organized trips for individual, family and business travelers.
Travel Expert
Flight Centre Travel Group (Student Flights)
06.2010 - 09.2012
- Experience in Domestic, Regional and international Travel, Travel Insurance and quoting/booking of honeymoon packages, Tours, Student fares and Cruises.
- Developed strong relationships with clients through excellent communication skills, resulting in repeat business and referrals.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Junior Travel Consultant
Uniglobe Gazelle Travel and Flight Specials Pretoria Travel
10.2007 - 05.2010
- Experience in Domestic and Regional Travel, Issuing of Travel Insurance and quoting/booking of honeymoon packages as well as Corporate bookings.
- Maintained up-to-date knowledge of popular destinations, cultural events, and attractions to provide expert advice.
- Assisted senior consultants in designing custom vacation packages tailored to individual client preferences.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Stayed informed about travel advisories, visa requirements, and currency exchange rates for accurate client guidance.
Education
Diploma - Retail Travel
Damelin Hatfield College
Pretoria01.2007
High School Diploma -
Tshwane North College
Pretoria01.2004
Skills
- Amadeus
- Reissues
- Galileo (old system)
- Microsoft office
- Google mail
- Domestic/Regional and international travel
- All types of Cruises
- Travel Insurance
- Knowledge about International Driver’s License
- Friendly, positive attitude
- Customer service
Timeline
Travel Manager
Flight Centre Travel Group (Independent Consultant with Flight Centre Associates)
04.2020 - Current
Cruise Expert
Flight Centre Travel Group (Cruiseabout)
03.2018 - 04.2020
Travel Consultant
Travel Experience Menlyn (SATC/XL Travel)
05.2013 - 02.2018
Travel Consultant
Univision (ACT Travel)
02.2013 - 05.2013
Travel Expert
Flight Centre Travel Group (Student Flights)
06.2010 - 09.2012
Junior Travel Consultant
Uniglobe Gazelle Travel and Flight Specials Pretoria Travel
10.2007 - 05.2010
Diploma - Retail Travel
Damelin Hatfield College
High School Diploma -
Tshwane North College
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