Melissa Jacobs

• Manage and lead the Customer Support team across multiple branches (JHB, CPT, RBG, STP), including cleaning staff, drivers, and administrative personnel.
• Oversee daily administrative operations, ensure smooth workflow and compliance with company procedures.
• Support sales and service delivery by monitoring targets, managing quotes/orders, and preparing reports.
• Develop, implement, and maintain training programs, KPI systems, and quality procedures aligned with ISO standards.
• Coordinate branch-related tasks, maintenance, vehicle fleet tracking, and supplier management.
• Lead and manage Stores operations, including inventory control, warehouse layout, safety compliance, and reporting.
• Drive improvements in stock accuracy, storage efficiency, and stores personnel performance.
• Facilitate audits, manage corrective actions, and uphold QEMS and H&S regulations.

• Manage and lead the Customer Support team across multiple branches (JHB, CPT, RBG, STP), including cleaning staff, drivers, and administrative personnel.
• Oversee daily administrative operations, ensure smooth workflow and compliance with company procedures.
• Support sales and service delivery by monitoring targets, managing quotes/orders, and preparing reports.
• Develop, implement, and maintain training programs, KPI systems, and quality procedures aligned with ISO standards.
• Coordinate branch-related tasks, maintenance, vehicle fleet tracking, and supplier management.
• Analyzed customer feedback to identify areas for improvement.
• Implemented a new ticketing system, resulting in better tracking of customer issues and faster resolutions.

• Responsibility to sell products and services to new and existing customers
• Responsible for assisting with all incoming enquiries received via email, telephone or walk in.
• Responsibility to manage and control petty cash and banking for the branch as well as to distribute allowances
• Responsible for the purchasing of office consumables for the branch
• Assist other divisions with their sales and customer service enquiries

• Responsibility to manage the switchboard and relay all calls and/or messages as needed - 30 extensions managed
• Responsibility to manage the reception area and receive and direct visitors as needed
• Responsibility to check, collate, record and post all outgoing customer reports and correspondence
• Responsible to receive, record and arrange collections from Customers as well as collection/delivery of items when required
• Responsibility to capture, distribute and maintain records regarding sales call sheets
• Responsibility to ensure that the Customer database is maintained accurately.