Melissa Fourie
Krugersdorp
Summary
Dynamic and results-driven manager with extensive experience at All About Animals Heritage Square, excelling in staff management and customer service. Proven track record in stock ordering and implementing successful promotions, enhancing sales performance and customer satisfaction. Adept at training teams and fostering a positive work environment.
Overview
17
17
years of professional experience
Work History
Manager/Supervisor
All About Animals Heritage Square
04.2023 - 09.2024
- Coordinated staff activities to ensure smooth operations and effective teamwork.
- Managed inventory levels by ordering stock.
- Facilitated sales transactions, supporting revenue growth and customer engagement.
- Processed customer transactions to enhance service speed and customer satisfaction.
- Customer Complaints, Services & request.
- New product introduction and promotions.
- Daily cash up and end of day.
- Dealing with suppliers and sales reps.
- Merchandising.
- Operated switchboard for incoming calls.
- Feeding and medical care of animals.
Assistant Manager
The Queen Pets Weltevreden Park
08.2022 - 04.2023
- Managing sales assistants/general workers.
- Switchboard.
- Sales.
- Merchandising.
- Customer Complaints, Services & request.
- Stock take, Stock ordering.
- New product introduction and promotions.
- Daily cash up and end of day.
- Dealing with suppliers and sales reps.
- Dealing with returns and refunds.
Store Senior/Branch Manager
Petco Trading PTY (LTD) Ruimsig
02.2021 - 08.2022
- Oversaw sales assistants to enhance customer service and sales performance.
- Participated in weekly meetings with area manager to discuss store performance and strategies.
- Assisted customers with sales transactions.
- Executed merchandising strategies to enhance product visibility and appeal.
- Handled customer complaints and service requests to ensure satisfaction.
- Conducted stock takes and placed orders to maintain inventory levels.
- Introduced new products and managed promotional activities to boost sales.
- Completed daily cash reconciliation and processed banking transactions for accuracy.
- Provided feeding and medical care for animals to maintain their health and well-being.
- Operated the switchboard to manage incoming calls.
- Maintained cleanliness and organization of animal housing areas.
- Processed payments for casual workers to ensure timely compensation.
- Processed returns and refunds to resolve customer issues and maintain satisfaction.
Sales Assistant, Animal Caregiver
Hillside Pet Products and Hillside Hyper
12.2018 - 06.2019
- Customer Complaints and Services
- Guided customers in product selections to optimize sales experience.
- Organized product displays to attract customer attention and improve sales.
- Cashier
- Balanced cash registers daily, ensuring accuracy in financial records.
- Executed daily cleaning and feeding of animals, maintaining high standards of care.
- Conducted training sessions for staff on proper animal care techniques.
Animal Welfare Inspector/Kennel Manager
Lephalale SPCA (Society for the Prevention of Cruelty to Animals)
05.2018 - 07.2018
- Conducted routine inspections to assess animal welfare proactively and reactively.
- Conducted investigations into cruelty complaints to assess animal welfare conditions.
- Executed confiscation of animals in accordance with welfare regulations.
- Issued legal warning forms and conducted follow-up visits to ensure compliance with animal welfare laws.
- Initiated cases at South African Police Service to address animal welfare violations.
- Coordinated transportation and collection of animals for rescue and rehabilitation.
- Diagnosed and treated various animal diseases and injuries in veterinary clinic.
- Conducted pre- and post-home checks for adoption applicants to ensure suitability.
Office Assistant / Animal Welfare Inspector
Mokopane DBV/ SPCA (Society for the Prevention of Cruelty to Animals)
09.2011 - 04.2018
- Provided emergency response services for injured or distressed animals.
- Managed and responded to 24-hour emergency line for animal welfare issues.
- Assisted vets with medical treatment and sterilization of animals.
- Diagnosing and treating animal diseases and injuries.
- Isolated and hospitalized sick animals to ensure proper treatment and recovery.
- Performed microchipping procedures on animals for identification and recovery purposes.
- Investigation and compiling of dockets for SAPS in animal cruelty cases opened.
- Conducted investigations into reported cruelty complaints to assess animal welfare.
- Maintained detailed records of cruelty complaints, including documentation and evidence.
- Issued legal warning forms and conducted follow-up visits to ensure compliance.
- Executed confiscation of animals in cases of neglect or abuse to protect their welfare.
- Opened animal cruelty cases at SAPS to initiate legal action.
- Handled stray, unwanted, sick, and abused animals to provide them with necessary care and shelter.
- Routine Inspections both proactive and reactive (Abattoirs, auctions, security companies, SAPS K9 units, circuses, pet shops, farms etc.)
- Conducted home checks for adoption applicants.
- Conducted community education and outreach projects to raise awareness about animal welfare.
- Delivered educational presentations at schools to promote animal welfare awareness.
- Monitored religious animal slaughter.
- Performed euthanasia procedures for animals in distress.
- Provided daily care for animals through feeding, cleaning, and socializing at the shelter.
Sales Assistant
Hillside Pet Products
11.2010 - 03.2011
- Executed merchandising strategies to optimize product placement.
- Facilitated sales transactions at the register
- Training of new staff members
- Conducted stock take and managed stock ordering to maintain inventory levels.
- Implemented new product introductions and coordinated promotions to enhance sales.
- Operated switchboard to manage incoming calls effectively.
- Balanced cash register at end of day
- Maintained cleanliness of animal enclosures and provided daily feed
Personal Assistant
Body Inc
01.2010 - 11.2010
- Operated switchboard to manage incoming and outgoing calls
- Coordinated admin tasks and organized filing system for easy access
- Managed administrative tasks and organized filing systems for efficient retrieval
- Engaged customers to facilitate product sales
- Sales
- Interacted with clients to address inquiries and ensure satisfaction
- Switchboard
- Scheduled appointments for clients to ensure timely service
FULL TIME Volunteer (in training)
Krugersdorp DBV/ SPCA
06.2009 - 01.2010
- Fed, socialized, and exercised animals in kennels to improve their well-being and readiness for adoption.
- Operated switchboard to manage incoming and outgoing calls efficiently.
- Assisted with adoption applications.
- Assisted in processing adoption applications to facilitate successful pet placements.
- Assisted inspector with euthanasia procedures and cruelty investigations.
- Supported community outreach efforts to educate public on animal welfare and promote responsible pet ownership.
- Conducted basic dog training sessions to improve pet behavior.
- Switchboard.
- Administrative duties, filing and record keeping
Receptionist
PhilDa IT Sales & Services
02.2009 - 04.2009
- Operated switchboard to manage incoming and outgoing calls
- Performed administrative tasks such as filing documents
- Conducted inventory counts and ordered stock as needed
- Engaged customers to promote and sell products
- Oversaw cash flow to ensure financial stability
- Facilitated communication with creditors and debtors for financial transactions
Managing Bar Lady
Leopard Crawl
08.2007 - 07.2008
- Engaged customers in conversation to enhance their experience.
- Trained and managed staff to enhance service quality and customer satisfaction
- Conducted stock take and ordered inventory to ensure optimal supply levels
- Conducted stock takes and ordered inventory to maintain accurate supply levels.
- Planned and managed special events to drive customer engagement and increase revenue
Education
Grade 12 - Afrikaans HG, English HG, Business Economics SG, Home Economics SG, Biology SG, Computer Studies SG
High School Jan De Klerk
KrugersdorpSkills
- Staff management
- Inventory management
- Stock ordering
- Sales transaction processing
- Customer complaint resolution
- Customer service
Additional Information
Animal behavior, Welfare, Vaccination and microchipping, K9 basic training, Basic medical and emergency care for animals, Intensive training on Animal related Legislation under South African Law (Animals Protection Act no.71 of 1962), Performing Animals Protection Act no. 24 of 1935, Attended and passed National Council of SPCAs entrance examination, inspectorate training course and assignment.
Languages
Afrikaans
First Language
English
Proficient
C2
Personal Information
- ID Number: 880423 0106 08 7
- Dependents: None
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 04/23/88
- Nationality: South African
- Driving License: Code 8
- Marital Status: Single
- Own Transport: Yes
Timeline
Manager/Supervisor
All About Animals Heritage Square
04.2023 - 09.2024
Assistant Manager
The Queen Pets Weltevreden Park
08.2022 - 04.2023
Store Senior/Branch Manager
Petco Trading PTY (LTD) Ruimsig
02.2021 - 08.2022
Sales Assistant, Animal Caregiver
Hillside Pet Products and Hillside Hyper
12.2018 - 06.2019
Animal Welfare Inspector/Kennel Manager
Lephalale SPCA (Society for the Prevention of Cruelty to Animals)
05.2018 - 07.2018
Office Assistant / Animal Welfare Inspector
Mokopane DBV/ SPCA (Society for the Prevention of Cruelty to Animals)
09.2011 - 04.2018
Sales Assistant
Hillside Pet Products
11.2010 - 03.2011
Personal Assistant
Body Inc
01.2010 - 11.2010
FULL TIME Volunteer (in training)
Krugersdorp DBV/ SPCA
06.2009 - 01.2010
Receptionist
PhilDa IT Sales & Services
02.2009 - 04.2009
Managing Bar Lady
Leopard Crawl
08.2007 - 07.2008
Grade 12 - Afrikaans HG, English HG, Business Economics SG, Home Economics SG, Biology SG, Computer Studies SG
High School Jan De Klerk