Melissa Bester
Installation Manager ( Fibre Optic ) at DH Energy
Pretoria,GP
Work Preference
Summary
Results-driven Installation Manager with expertise in managing fibre and wireless installation projects. Specializes in coordinating cross-functional teams, optimizing workflows, and enhancing operational efficiency. Experienced in technician management, project scheduling, and quality control, delivering exceptional client service through effective planning and communication.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Coordinator
Henk Van Der Walt Makelaars
04.2015 - 06.2016
- Greeted clients professionally and managed front desk operations.
- Answered and directed incoming calls to the appropriate departments or personnel.
- Maintained accurate filing systems and captured client information in Flexi internal system, ensuring easy access and retrieval.
- Assisted clients with claims by clearly explaining process and efficiently completing required documentation to facilitate timely resolution.
- Delivered excellent customer service by responding to client enquiries promptly and professionally.
- Assisted clients with claims by explaining the process and completing the required documentation.
- Maintained accurate filing systems and captured client information on the Flexi internal system.
- Ensured client records were accurate, up to date, and securely maintained.
- Provided timely responses to client enquiries, enhancing customer satisfaction and fostering positive client relationships.
Administrative Coordinator
Xpress Networks Solutions
08.2016 - 10.2019
- Managed front desk operations, welcomed clients, answered incoming calls, and directed enquiries to the appropriate departments.
- Introduced fibre and wireless connectivity solutions to prospective clients, enhancing service offerings.
- Coordinated courier collections and deliveries with multiple suppliers to ensure timely dispatch and receipt.
- Coordinated courier collections and deliveries with suppliers, ensuring timely dispatch and receipt of materials.
- Managed client relationships across large corporate organizations, SMEs, game farms, and residential customers.
- Promoted and introduced fibre and wireless connectivity solutions to prospective clients.
- Prepared and processed monthly client invoices using the Pastel Accounting System.
- Managed client relationships across corporate organizations, SMEs, game farms, and residential customers, fostering long-term partnerships.
- Ensured accurate record-keeping and maintained efficient administrative processes.
- Collaborated with internal teams to ensure timely service delivery and customer satisfaction.
Co-ordinator
Herotel
10.2019 - 02.2024
- Liaised between clients, technicians, and internal departments to ensure efficient service delivery and customer satisfaction.
- Scheduled fibre and wireless installation appointments with clients and coordinated technician schedules.
- Prepared and distributed daily job cards to technicians, ensuring they were informed of all scheduled jobs.
- Conducted quality control (QC) checks on installations and service callouts, ensuring compliance with company standards.
- Conducted quality control (QC) checks to ensure all installations and service callouts met company standards.
- Followed up with clients after installations and callouts to confirm service satisfaction and resolve any concerns.
- Updated relevant departments on client account changes and service requests.
- Coordinated and tracked weekly toolbox talks, enhancing safety awareness and team communication.
- Liaised among clients, technicians, and internal departments, facilitating efficient service delivery and addressing customer needs.
Installation Manager
DH Energy
02.2024 - Current
- Oversee installation projects, ensuring adherence to quality standards and timelines.
- Manage installation schedules proactively to avoid delays and reduce downtime for clients.
- Enhance customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Coordinating cross-functional teams, streamlining communication between installation and logistics departments.
- Analyze project workflows, identify bottlenecks, and recommend improvements for process optimization.
- Conduct regular progress meetings with team members to track performance against project milestones.
- Maintain detailed records of completed installations for future reference, troubleshooting purposes.
- Improve overall departmental efficiency by implementing standardized procedures that streamline workflows across multiple projects.
- Onboarding new Installation technicians and office staff.
- Develop strong relationships with clients, resulting in repeat business and referrals.
Education
High School Diploma -
Hoërskool Ellisras
Lephalale, South Africa 01.2010 - 11.2014
Skills
Project management
Scheduling coordination
Office Suite Management
Deadline management
Workload prioritization
Team Coordination
Problem-solving
Time management
Multitasking
Customer service
Dependable Team Player
Excellent communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Spending time with my Family and being outdoors
I enjoy spending quality time with my family, which reflects my values of commitment, responsibility, and maintaining strong relationships.
I also enjoy activities that promote teamwork, relaxation, and personal growth while maintaining a healthy work-life balance.
Timeline
Installation Manager
DH Energy
02.2024 - Current
Co-ordinator
Herotel
10.2019 - 02.2024
Administrative Coordinator
Xpress Networks Solutions
08.2016 - 10.2019
Administrative Coordinator
Henk Van Der Walt Makelaars
04.2015 - 06.2016
High School Diploma -
Hoërskool Ellisras
01.2010 - 11.2014