MELISSA ANTHONY
HEAD : PROJECTS & EVENTS
Florida Hills
Summary
Dynamic leader with a customer-focused approach, adept at inspiring teams to excel. Skilled in multitasking complex projects to fruition and excelling in stakeholder engagement, eager to contribute to your team.
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
2
2
Languages
Work History
Project Manager Projects & Events
Motsepe Foundation
06.2023 - Current
- Expertly align event expenditures with budget constraints, ensuring cost-effective event management.
- Foster collaborative relationships with internal stakeholders and vendors to guarantee strict adherence to event plans and budget.
- Conduct comprehensive project closure sessions with clients, ensuring successful wrap-up and feedback integration.
- Craft impactful event communication plans to effectively disseminate key messages to target audiences.
- Design event floor plans in coordination with internal stakeholders, tailored to client specifications.
- Create customized event proposals that meticulously meet client needs and expectations.
- Formulate detailed project budgets for stakeholder approval, aligning with financial objectives.
- Develop comprehensive project plans to seamlessly execute events from inception to completion.
- Offer strategic recommendations for project plans, including robust risk management strategies.
- Lead in-depth discussions with clients to thoroughly comprehend event scope and objectives.
- Ensure timely financial settlements through diligent liaison with clients on invoicing and payment issues.
- Manage the acquisition of high-caliber event speakers, enhancing the event's value and appeal.
- Address and resolve escalated issues and deviations from project plans, maintaining project integrity.
- Oversee financial budgets, ensuring alignment with departmental goals and work plans.
- Present persuasive event proposals to management and clients, securing necessary approvals.
- Propose and justify departmental financial budgets for management endorsement.
- Recommend innovative strategies to elevate event management processes and outcomes.
- Advise on the selection of optimal venues for events, meeting client needs and internal criteria.
- Resolve all project-related issues, ensuring flawless execution in line with original plans.
- Review project deliverables with a critical eye to confirm adherence to established project plans.
Manager: Education and Leadership
Motsepe Foundation
06.2014 - 10.2022
- Spearheaded the administration of over 1500 student bursaries, ensuring team compliance with all operational standards.
- Developed and maintained Sage Evolution database for comprehensive management of student bursaries and financial systems.
- Formulated and implemented policies and procedures to streamline bursary department operations.
- Managed and monitored departmental budgets surpassing R55 million, ensuring fiscal responsibility.
- Provided expert advice and maintained transparent communication with stakeholders on progress and key achievements.
Manager: Operations
Motsepe Foundation
06.2014 - 11.2015
- Spearheaded a dynamic team of 7, ensuring seamless operations across a diverse array of Foundation events, including workshops, toy distributions, and concerts, with a budget of R10 million across 9 provinces and 31+ cities.
- Implemented strategic cost-saving measures in venue bookings and event logistics, resulting in annual savings exceeding R1 million.
- Optimized compliance and process efficiency, negotiating with external vendors to achieve a cost reduction of over 15% within a six-month timeframe.
Learning Facilitator
Virgin Mobile
06.2010 - 06.2014
- In charge of conducting gap analyses for various channels to improve overall effectiveness.
- Conducted audit of all coaching files to improve overall processes and implement better compliance.
- Identified and facilitated service/sales improvements and initiatives aimed at motivating and establishing a culture of discipline.
- Established new processes for quality assurance and provided recommendations.
- Facilitated technical and soft training skills for group of 10+ consultants.
- Developed learning material used for training and knowledge transfer within various departments.
Team Leader Customer Service
Virgin Mobile
02.2010 - 06.2010
- Responsible for the growth and development of 10 tele-consultant while developing strategies and consistently exceeding targets.
- Ensure quality control by accessing areas for improvement thanks to feedback from staff.
- Optimised and aligned operational targets, processes and systems to business strategy of the customer service unit.
- Supported consultants by providing information and by conducting quarterly team goal setting sessions with them.
- Reviewed and analysed reports per shift to identify any gaps and established SMART action plans.
Junior Project Manager
Standard Bank South Africa
02.2009 - 01.2010
- Evaluated and analysed all information on the Knowledge Management Tool.
- Maintained, update and report on the audit trail of change of incidence.
- Conducted regular audits and implemented interventions based on audits conducted.
- Liaised with product owners, stakeholders to obtain the most current information for the KM system.
- Acted as a technical Liaison with vendor regarding intricacies of the knowledge management system.
Internet Banking Supervisor
Standard Bank South Africa
02.2008 - 01.2009
- Led, managed and coached 12 staff in the inbound back office area.
- Responsible for quality, productivity, sales generation and customer satisfaction processes within the service team.
- Transformed the inbound service team through innovative programs and initiatives aimed at instilling diversity within the team.
- Managed risk by ensuring that sound banking principles, codes of conduct, staff training and development are successfully applied.
- Generated sales and recoveries for inbound and email fulfillment through proactive management of staff, processes by matching customers' needs to product options.
- Analysed email reports to established opportunities for cross-selling and up-selling.
- Ensured consistent coaching, quality assurance sessions for each consultant per month.
Quality Assurance Coach
Standard Bank South Africa
02.2007 - 02.2008
- Evaluated telephone consultants as per agreed ratio and method within the agreed turnaround time.
- Identified route cause by constantly ensuring source elimination to ensure quality is being met.
- Ensured comprehensive reporting on calls and coaching done by supervisors to enable accurate action plans to be set and to implement staff development.
- Analysed and compiled information on a weekly/monthly basis compromising of internal and external quality measures for the contact centre to form part of the Total Quality Management.
Education
STAFF OPTIMISATION WORKSHOP -
DESIGN AND DEVELOP OUTCOMES BASED ASSESSMENT - undefined
PCS Learning
OUTCOMES BASED ASSESSMENT - undefined
NQF5
MENTORING AND COACHING - undefined
PCS Learning
PROJECT MANAGEMENT FUNDAMENTALS - undefined
NQF5
PROJECT MANAGEMENT 1 - undefined
CTU TRAINING
PROJECT MANAGEMENT 2 - undefined
CTU TRAINING
Excel Intermediate - undefined
Lgitsmart
07.2024 - 07.2024
Skills
Project Management
Timeline
Excel Intermediate - undefined
Lgitsmart
07.2024 - 07.2024
Project Manager Projects & Events
Motsepe Foundation
06.2023 - Current
Manager: Education and Leadership
Motsepe Foundation
06.2014 - 10.2022
Manager: Operations
Motsepe Foundation
06.2014 - 11.2015
Learning Facilitator
Virgin Mobile
06.2010 - 06.2014
Team Leader Customer Service
Virgin Mobile
02.2010 - 06.2010
Junior Project Manager
Standard Bank South Africa
02.2009 - 01.2010
Internet Banking Supervisor
Standard Bank South Africa
02.2008 - 01.2009
Quality Assurance Coach
Standard Bank South Africa
02.2007 - 02.2008
DESIGN AND DEVELOP OUTCOMES BASED ASSESSMENT - undefined
PCS Learning
OUTCOMES BASED ASSESSMENT - undefined
NQF5
MENTORING AND COACHING - undefined
PCS Learning
PROJECT MANAGEMENT FUNDAMENTALS - undefined
NQF5
PROJECT MANAGEMENT 1 - undefined
CTU TRAINING
PROJECT MANAGEMENT 2 - undefined
CTU TRAINING
STAFF OPTIMISATION WORKSHOP -
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