Melisa Msiza
Graduate
Pretoria
Summary
Versatile and dedicated, I leveraged interpersonal skills and cash handling expertise at Total Energy Group to enhance customer satisfaction and streamline transactions. Skilled in Microsoft and POS systems, I consistently maintained high accuracy levels, contributing to a positive and efficient service environment. My proactive approach resulted in repeat business and a commendable increase in operational efficiency.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
6
6
years of professional experience
Work History
Cashier
Total Energy Group
06.2023 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Farmer
Fed Up
07.2022 - 02.2024
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Improved overall farm efficiency with the adoption of modern agricultural technology and equipment.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Managed a diverse team of farmworkers by providing clear direction on daily tasks while fostering a positive work environment.
- Enhanced soil quality through regular testing, targeted fertilization, and proper crop rotation practices.
- Maintained and repaired various farming equipment.
- Ensured timely planting and harvesting schedules for maximum productivity and minimal waste.
- Monitored livestock health and administered medication and vaccinations at established intervals.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
Care Worker
Bophelong Community Centre
08.2021 - 12.2021
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
Receptionist
Bophelong Hospice
02.2021 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Disability Support Worker
Kungwini Welfare Organisation
02.2019 - 07.2019
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept accurate records for client files and handled related paperwork.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Adhered to company requirements for patient interactions and care standards.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Trauma Support Worker
Tshwane Home of Saftey
09.2018 - 12.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Education
Post-graduate Diploma in Management - Management
Boston City Campus
Acardia Pretoria 04.2001 -
Bachelor of Arts - Social Sciences
The South African College of Applied Psychology
Brooklyn Pretoria 04.2001 -
High School Diploma -
Hoerskool Silverton
Silverton Pretoria 04.2001 -
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Microsoft
POS systems
Cash register operation
Product recommendations
Interpersonal skills
References
Total Energy Group Manager
Barbra Mashiloane
082 338 2053
Bophelong Community Centre Manager
Lillian Malehasa
081 363 1399
Kungwuni Welfare Organisation
Management
012 940 0221
Timeline
Cashier
Total Energy Group
06.2023 - Current
Farmer
Fed Up
07.2022 - 02.2024
Care Worker
Bophelong Community Centre
08.2021 - 12.2021
Receptionist
Bophelong Hospice
02.2021 - 07.2021
Disability Support Worker
Kungwini Welfare Organisation
02.2019 - 07.2019
Trauma Support Worker
Tshwane Home of Saftey
09.2018 - 12.2018
Post-graduate Diploma in Management - Management
Boston City Campus
04.2001 -
Bachelor of Arts - Social Sciences
The South African College of Applied Psychology
04.2001 -
High School Diploma -
Hoerskool Silverton
04.2001 -
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