MELINDA STACY
Warsaw
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
EMEA Facilities Central Services Coordinator
Jone LangLaSalle
10.2023 - Current
- Triaged tasks on CORRIGO
- Calculating KPI reports for different regions
- Producing weekly and monthly Excel reports with data visualization to see the progress of team members
- Sent out weekly Excel reports to onsite team on tasks that need updating
- Provided training sessions for 4 new employees on company-specific applications and systems, fostering seamless integration into the team.
- Created visual Google Sheets Dashboard Reports.
- Bi weekly tasks checks to maintain the SLA
- Utilized Smart Sheet to keep track of task priorities and manage the high volume of user requests
1st Level Helpdesk Agent
Diebold Nixdorf
04.2022 - 07.2023
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security, and performance of different workstations and devices.
Education
Computer Engineering
University of Warsaw
06-2025
Skills
- Data analysis
- Client support
- Designated point of contact
- Clear and concise report drafting
- Accurate data entry
- Analytical decision-making
Certification
- Professional Development Studies
- IT Helpdesk Management Fundamentals
- Train the Trainer
Language
Polish
Elementary (A2)
English
Bilingual or Proficient (C2)
Timeline
EMEA Facilities Central Services Coordinator
Jone LangLaSalle
10.2023 - Current
1st Level Helpdesk Agent
Diebold Nixdorf
04.2022 - 07.2023
Computer Engineering
University of Warsaw
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