Summary
Overview
Work History
Education
Skills
Awards Skills Extra Qualifications
Certification
Timeline
Generic

MELINDA ROBERTS

LAW
JOHANNESBURG

Summary


Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

32
32
years of professional experience
2
2
Certifications

Work History

Board Director

JUCOMEL PRODUCTS LIMITED
LUSAKA
01.2023 - Current
  • Enhanced company performance through strategic decision-making and active involvement in executive discussions.
  • Endorsed ethical business practices throughout all levels of the organization, fostering a culture of integrity and accountability.
  • Collaborated with fellow directors to develop long-term strategies that aligned with company objectives and shareholder expectations.
  • Promoted diversity and inclusion on the board, fostering a vibrant culture of innovation and idea sharing.
  • Provided legal advice to the company on matters including contractual agreements,regulatory compliance and risk management. This involved analyzing complex issues and conducting legal research.

PROPERTY MANAGER

D&M PROPERTY CONSULTANTS
LUSAKA
01.2010 - 2021
  • Provided strategic leadership, guidance, and oversight to ensure organizational objectives were aligned and growth fostered. This required monitoring progress and setting clear targets.
  • Managed budget and finances for property management. Analyzed financial data, implemented cost-effective measures and monitored expenses which optimized profitability.
  • Provided legal advice to the company on matters including contractual agreements, regulatory compliance, and risk management. This involved analyzing complex issues and conducting legal research.
  • Oversaw a diverse portfolio of properties, managing their day-to-day operations, maintenance, and tenant relations. Implemented strategies to optimize property performance and enhance tenant satisfaction.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Negotiated contracts with stakeholders, vendors and tenants to secure favorable terms. Managed contract lifecycles from initiation to execution.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Drafted tenancy agreements tailored to legal and regulatory requirements and protective of both tenant's and landlord's interests.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • responded to emails and calls from customers.

CUSTOMER SERVICES AGENT

BRITISH AIRWAYS
LUSAKA
01.2002 - 12.2005
  • Ensured compliance with airline policies and regulations, followed safety guidelines, and provided excellent customer service.
  • Provided passengers with detailed information about flight schedules, connections and routes. Communicated complex travel information professionally, addressing any concerns or inquiries they had.
  • Provided personalized assistance to passengers with special needs, demonstrating attention to detail, patience and empathy to ensure their comfort and safety throughout their journey.
  • Managed reservation and ticketing processes, utilized airline reservation systems to book flights, issue boarding passes and process payments. Handled booking modifications efficiently by applying problem-solving skills.
  • Provided assistance to passengers during flight disruptions, offering alternative travel options and rebooking arrangements while using effective conflict resolution and communication skills to ensure a positive customer experience.
  • Collaborated closely with cross-functional teams to ensure smooth passenger experiences.
  • Efficiently multitasked in a busy airport environment, prioritizing tasks to ensure smooth airport operations during peak travel periods.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • managed approximately 30 incoming calls, checked in approximately 100 passengers from my counter.This requiring efficiency and speed.
  • prepare close in report and the end of the shift.

PROJECT MANAGER

CHRIST LIFE MINISTRIES (NGO)
LUSAKA
01.1997 - 01.2001
  • Led the development and skills training project for empowering young men and women in Home management. A total of 60 students every 6 months.
  • Created and executed project plans in alignment with organizational goals.
  • Managed a team of trainers, and supervised their work in delivering training sessions in cookery, child minding and housekeeping. Mentored the trainers to enhance their instructional abilities and create a positive learning environment.
  • Managed training lectures and practical sessions. Oversaw lesson planning, curriculum development, and preparation of training materials. Monitored training sessions to ensure program standards and objectives were met.
  • Attended meetings, events and seminars to engage with stakeholders and partners.
  • Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Improved employee retention rates by creating engaging and interactive learning materials.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Prepare for Graduation of the students and sign off letters of invitation.
  • prepare financial reports monthly including project reports.

GUEST RELATIONS OFFICER

CHRIST LIFE MINISTRIES (NGO)
LUSAKA
01.1993 - 01.1995
  • Responded to guest inquiries, providing comprehensive information about the guest house amenities, services, and local attractions.
  • Maintained high standards of cleanliness and hygiene in guest rooms, conducting regular inspections and coordinating with housekeeping staff to address any issues promptly.
  • Facilitated smooth check-in and check-out processes for guests, ensuring a positive and welcoming experience from arrival to departure.
  • Proactively addressed guest needs and preferences,
  • fostering a hospitable and comfortable environment throughout their stay.
  • Collaborated with colleagues across departments to ensure efficient operations and consistent delivery of exceptional customer service.
  • Acted as a liaison between guests and management, addressing feedback, concerns, and special requests to enhance guest satisfaction and loyalty.
  • Contributed to the overall success of the guest house by consistently exceeding guest expectations and upholding the organization's reputation in hospitality.
  • managed approximately 30 incoming calls, emails per day from customers.
  • coordinated with other lodges in occasions where we have full occupancy and refer guests.
  • Make bookings for conferences, meetings and various functions offered by the Guest House
  • Ensure meeting places are prepared and ready for the guests including meals.
  • Ensure that meal are ready on time.

Education

LLB - Law

THE ZAMBIAN OPEN UNIVERSITY
ZAMBIA
01.2014 - 09.2018

CERTIFICATE - FRONT OFFICE PROCEDURES

H0TEL AND TOURISM TRAINING INSTITUTE
ZAMBIA
01.1986 - 01/1991

High School Diploma -

KABULONGA GIRLS SECONDARY SCHOOL
ZAMBIA
12.2025 -

High School Diploma -

TECHNICAL AND VOCATIONAL TEACHERS TRAINING COLLEGE
ZAMBIA
02.2025 - 09.2025

Skills

Awards Skills Extra Qualifications

Leadership and Project Management certificate, Front Office Procedures certificate, Reading, Travelling, Volunteering, MS Word, Excel, PowerPoint

Certification

[TRAINING NEEDS ANNALYSIS AND TRACER SYSTEM- ZAMBIA INSTITUTE OF MANAGEMENT

Timeline

High School Diploma -

KABULONGA GIRLS SECONDARY SCHOOL
12.2025 -

[TRAINING NEEDS ANNALYSIS AND TRACER SYSTEM- ZAMBIA INSTITUTE OF MANAGEMENT

08-2025

[SERVICE DELIVERY AIRPORT OPERATIONS- BRITISH AIRWAYS

07-2025

High School Diploma -

TECHNICAL AND VOCATIONAL TEACHERS TRAINING COLLEGE
02.2025 - 09.2025

Board Director

JUCOMEL PRODUCTS LIMITED
01.2023 - Current

LLB - Law

THE ZAMBIAN OPEN UNIVERSITY
01.2014 - 09.2018

PROPERTY MANAGER

D&M PROPERTY CONSULTANTS
01.2010 - 2021

CUSTOMER SERVICES AGENT

BRITISH AIRWAYS
01.2002 - 12.2005

PROJECT MANAGER

CHRIST LIFE MINISTRIES (NGO)
01.1997 - 01.2001

GUEST RELATIONS OFFICER

CHRIST LIFE MINISTRIES (NGO)
01.1993 - 01.1995

CERTIFICATE - FRONT OFFICE PROCEDURES

H0TEL AND TOURISM TRAINING INSTITUTE
01.1986 - 01/1991

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