Melinda Manzi

• Processed 425 invoice postings weekly while maintaining organized records for finance review.

I am responsible for assisting with queue management, whereby I allocate work to each team member for their respective day.

I process payments allocated to me and ensure that they are submitted to the relevant payment panels.

I assist with client emails and queries, ensuring that all correspondence is handled professionally and timeously.

I conduct comprehensive internal audits in accordance with the provided billing guidelines to ensure accuracy and compliance.

I also take on the role of a trainer, providing comprehensive training to new employees when they join the team.

Furthermore, I utilise my extensive administrative knowledge and experience to ensure that I consistently deliver high-quality work and provide the best possible support to the team.

I am responsible for updating training materials whenever processes or procedures change.

Duties & Responsibilities:

• Internal Auditing: Ensuring compliance with incoming client submissions in accordance with established billing guidelines.
• Quality Control: Capturing, auditing and conducting quality checks on submissions processed through the processing platform.
• Payment Processing: Identifying, processing and allocating invoice payments to the relevant payment panels.
• Stakeholder Liaison: Maintaining effective communication and liaising with key stakeholders.
• Used spreadsheet tools to organize lists, track exceptions, and support daily finance tasks.

• Processed 70 invoices per day across departments while maintaining organized billing records.
• Create and issue invoices across departments, maintaining clear billing records and supporting revenue tracking.
• Prepare delivery notes and postage materials to support accurate document flow and dispatch.
• Assist with creditor functions in Syspro, supporting supplier follow-up and query resolution.
• Reconcile bank records to support accurate finance reporting and account balancing.
• Create sales orders and link PSD documents in LISA to keep billing and revenue files organized.

• Processed 1000 invoices per month through verification, posting, and routing for payment approval.
• Validated and posted invoices using a three-way check to reduce errors and discrepancies.
• Managed payment schedules and deadlines to support prompt supplier payments.
• Followed up on missing documentation to prevent delays in the payment process.
• Sent remittances to vendors to maintain transparency and strengthen supplier relationships.
• Filed payment documentation carefully to support easy retrieval and compliance.

• Processed 65 invoices per week while tracking payment status and coordinating follow-up on outstanding vendor records.
• Managed vendor accounts and tracked outstanding invoices until payment status was resolved.
• Maintained accurate invoice records and updated files to support audit-ready documentation.
• Prepared purchase orders to support timely procurement and vendor fulfilment.
• Used Microsoft Excel to organize invoice data and support routine finance reporting.
• Resolved supplier queries and followed up on missing documentation to keep payments moving.

• Resolved 50 account queries per week through clear communication, payment review, and timely case updates.
• Developed repayment plans and follow-up steps to recover outstanding balances efficiently.
• Resolved customer queries promptly, maintaining clear communication throughout collection discussions.
• Investigated payment discrepancies and corrected account issues to support accurate balances.
• Negotiated payoff deadlines and payment plans while balancing customer needs and collection goals.
• Maintained organized account notes to keep debt recovery records current and accessible.