Summary
Work History
Education
Skills
Timeline
Generic
Melinda Hanekom

Melinda Hanekom

Admin Assistant
Gonubie

Summary

Dynamic Litigation Secretary with a proven track record at Hannes Gouws Attorneys, specializing in civil law and legal coding. Demonstrates a high typing speed of 17 WPM, enhancing document processing efficiency. Known for exceptional legal expertise and the ability to manage complex cases, showcasing both technical proficiency and strong communication skills.

Work History

Litigation Secretary

Hannes Gouws Attorneys
2024 - 2024
  • Promoted a positive work environment through strong teamwork, adaptability, and effective communication with colleagues at all levels.
  • Provided invaluable support during settlement negotiations by preparing detailed summaries of party positions and potential outcomes.
  • Minimized delays during discovery phase through proactive management of document requests from opposing counsel.
  • Maintained strong relationships with opposing counsel, court personnel, and vendors through professional communication and collaboration.

Lodge Manager

Bonamanzi Game Lodge
2021 - 2023
  • Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
  • Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
  • Implemented cost-saving initiatives in various departments without compromising service quality or guest experience.
  • Established a culture of exceptional service within the team by modeling desired behaviors and setting high expectations for performance.

Data Capturer

Intercape Ferreira Mainliner (Pty) Ltd
2019 - 2020
  • Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
  • Maintained strict confidentiality while handling sensitive client information and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified accuracy and validity of data entered in databases

Financial Clerk

Intercape Ferreira Mainliner (Pty) Ltd
2019 - 2020
  • Expedited month-end closing procedures while maintaining the highest level of data integrity to satisfy stakeholder demands.
  • Enabled informed decision-making by delivering precise ad-hoc reports that highlighted relevant insights for senior management''s consideration.
  • Collaborated with cross-functional teams to develop comprehensive solutions for complex financial challenges.
  • Promoted a culture of continuous improvement by actively seeking opportunities to enhance financial processes and systems, resulting in substantial efficiency gains over time.

Petty Cash Administrator

Intercape Ferreira Mainliner ( Pty) Ltd
2019 - 2020
  • Implemented security measures to protect company assets, reducing losses due to theft or fraud incidents significantly.
  • Maintained a strong understanding of relevant laws, regulations, and industry standards impacting cash administration responsibilities effectively.
  • Improved operational efficiency with the implementation of new software tools for cash administration tasks.
  • Managed high volumes of daily cash transactions, ensuring timely processing and accurate recordkeeping.

UIF Claims Assistant

EMB ACCOUNTANTS ( Pty) Ltd
2019 - 2019
  • Coordinated effectively between multiple departments such as underwriting, finance and legal teams ensuring smooth flow of information throughout the claims process.
  • Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with company policies and state guidelines.
  • Scheduled medical appointments and claims depositions.
  • Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.

Receptionist / Customer Service Agent

BEX EXPRESS ( Pty) Ltd
2015 - 2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Debt Collector

Viljoen Attorneys
2013 - 2014
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

Administrator

Savage Jooste & Adams
2012 - 2013
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Education

Hendrik Verwoerd High School
Rietondale, Pretoria
2011

Skills

Legal coding

Timeline

Litigation Secretary

Hannes Gouws Attorneys
2024 - 2024

Lodge Manager

Bonamanzi Game Lodge
2021 - 2023

Data Capturer

Intercape Ferreira Mainliner (Pty) Ltd
2019 - 2020

Financial Clerk

Intercape Ferreira Mainliner (Pty) Ltd
2019 - 2020

Petty Cash Administrator

Intercape Ferreira Mainliner ( Pty) Ltd
2019 - 2020

UIF Claims Assistant

EMB ACCOUNTANTS ( Pty) Ltd
2019 - 2019

Receptionist / Customer Service Agent

BEX EXPRESS ( Pty) Ltd
2015 - 2018

Debt Collector

Viljoen Attorneys
2013 - 2014

Administrator

Savage Jooste & Adams
2012 - 2013

Hendrik Verwoerd High School

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Melinda Hanekom Admin Assistant