Melikaya Ntilashe
Langa
Summary
Dynamic professional with a proven track record in customer service and sales, notably at GetSavvi Health. Excelled in enhancing customer relations and achieving targets through outstanding communication skills and Microsoft Office Suite proficiency. Demonstrated ability to convert challenges into opportunities, ensuring client satisfaction and loyalty.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
Work History
Customer Service Agent
GetSavvi Health
01.2023 - Current
- Confirmations of all Policies come to us to verify all the information captured by Sales Agent and make sure clients understand what they getting
- Answering queries about our products and having to explain the benefits of our products and what are the limitations and exclusions
- Assisting clients who need help in using the products and members who needs help and claim from their policies
- Our main job is to make sure members get the best service and experience when they call in or using their benefits
- Making sure clients are happy and we value them, it is our job to also try and convince those who wants to cancel and try to give them something they can afford if their reason to cancel, or assisting members who wants to make arrangements on payments, they struggling to pay we then redo all the amounts deduction and reading debit order mandate again
Sales Agent
HomeChoice
04.2019 - Current
- My job was to call customers and sell to them homeware over the phone, I have to be very clear and knowledgeable about the products I sell to customers
- I have to get customer details, and record them accurately for delivery purposes because it’s on me to make sure the delivery guys get the correct information about the customer
- Answering customer queries about their accounts, balance and orders so I must be able to go into customer’s history and see what happened and why is customer not happy or satisfied
- Listening and understanding the customer is a must, because sometime you get a very angry customer and I have to be polite and respectful but most importantly be helpful to that customer
- I had daily and weekly targets so I had to always perform at a high level and be able to work under pressure and deliver great quality results
Financial Advisor
Assupol
01.2016 - 04.2019
- I generated my own leads, make appointments and do presentations for potential clients so I can sell them Insurance
- If successful I would fill out the application forms for clients and capture the information correctly
- Clients also would you me if they wanted to claim the insurance money or they want to add someone on their policies so I had to obtain a great relationship between me and my clients
- Every week I had targets and I had to submit my work accurately and on time
Education
Matric - Mathematics, Accounting, Science, Computer, English, Xhosa, Life Orientation
Leap Science and Maths School
NHC- Accountant - Accounting, Auditing, Taxation, Business Information, Entrepreneurship
CPUT
01.2007 - Current
Skills
Correspondence composition
Timeline
Customer Service Agent
GetSavvi Health
01.2023 - Current
Sales Agent
HomeChoice
04.2019 - Current
Financial Advisor
Assupol
01.2016 - 04.2019
NHC- Accountant - Accounting, Auditing, Taxation, Business Information, Entrepreneurship
CPUT
01.2007 - Current
Matric - Mathematics, Accounting, Science, Computer, English, Xhosa, Life Orientation
Leap Science and Maths School
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