Summary
Overview
Work History
Education
Skills
Height
age
Timeline
Generic
MELEZWA MAFU

MELEZWA MAFU

Customer Assistant
STELLENBOSCH

Summary

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Eager Kitchen Hand known for cleaning workstations, handling dish washing duties and monitoring inventory. Well-trained to keep kitchen well-stocked and ready for busy mealtimes. Considered motivated employee with positive attitude.

Overview

9
9
years of professional experience
15
15
years of post-secondary education
3
3
Languages

Work History

Data Administrator

PwC
01.2020 - Current
  • Coordinated with cross-functional teams to define clear requirements for new database features or modifications, ensuring successful project outcomes.
  • Collaborated with IT professionals to design, implement, and maintain secure database systems for sensitive information storage.
  • Optimized database performance by monitoring system health, identifying bottlenecks, and recommending solutions for improvement.
  • Assisted in the creation of user-friendly interfaces for internal stakeholders to access and interact with critical business data efficiently.
  • Collaborated with stakeholders across various departments to gather requirements and develop tailored database solutions that met specific business needs.
  • Promoted a culture of continuous improvement within the Data Administration team through active participation in professional development opportunities.

Customer Service Representative

PEP Store
01.2018 - 12.2019
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Greeted customers entering store and offered assistance with requirements.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Helped customers make informed decisions, providing detailed product information and advice.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Assisted customers in locating items, ensuring a positive shopping experience.

Kitchen Staff

KFC
01.2017 - 12.2018
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Maintained composure and work quality while under stress.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Followed recipes and chef instructions to prepare food correctly.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Education

High School Diploma -

Albert Myburgh Secondary School
04.2001 - 12.2015

Skills

  • Safety awareness
  • Customer assistance
  • Cultural sensitivity
  • Grooming and personal hygiene
  • Reliability and punctuality
  • Passenger assistance
  • Conflict mediation
  • Multilingual proficiency
  • Adaptability and flexibility

Height

166 cm

age

27 Years

Timeline

Data Administrator

PwC
01.2020 - Current

Customer Service Representative

PEP Store
01.2018 - 12.2019

Kitchen Staff

KFC
01.2017 - 12.2018

High School Diploma -

Albert Myburgh Secondary School
04.2001 - 12.2015

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MELEZWA MAFUCustomer Assistant