Summary
Overview
Work History
Education
Skills
Soccer
Timeline

Melchizedek Petersen

Frontliner
Cape Town,WC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Frontliner

Specsavers
12.2022 - Current
  • Adapted quickly to changes in daily tasks or responsibilities as needed, demonstrating flexibility in meeting evolving business needs.
  • Maintained accurate records of transactions to ensure proper accountability at shift end reports.
  • Enhanced team efficiency by maintaining a clean and organized work environment.
  • Collaborated effectively with team members to meet deadlines and achieve shared objectives.
  • Provided excellent customer service, leading to high satisfaction ratings from clients on surveys.
  • Handled high-pressure situations calmly, resulting in efficient resolution of customer issues.
  • Promoted a positive atmosphere to boost customer loyalty by consistently providing friendly assistance.
  • Developed rapport with customers for better service quality through active listening and empathy.
  • Consistently met performance goals, utilizing strong multitasking and prioritization skills.
  • Sought ways to improve processes and services provided.

Education

Bacholar's Pass -

Mondale High School, Mitchells Plain, South Africa
04.2001 -

Bachelors Pass with the following subjects:

Computer applications Technology

Life Sciences

Geography

Mathematical Literacy

Afrikaans

English

Life Orientation

Skills

Complaint Handling

Soccer

Soccer is my passion, and it brings a radiant light to my life by allowing me to express myself in a unique way. The field becomes my canvas, and the ball my paintbrush as I showcase my skills and creativity. Each dribble, pass, and goal tell a story of my love for the sport and my dedication to improving every day. Through soccer, I find joy, confidence, and a sense of belonging that illuminates my path and fills my days with excitement.

Timeline

Frontliner - Specsavers
12.2022 - Current
Mondale High School - Bacholar's Pass,
04.2001 -

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