MELANIE VAN DER MERWE
Credit Analyst/Regional AR Controller
Primrose
Summary
My expertise in financial analysis, risk assessment, and customer relations have enabled me to effectively reduce bad debt and improve customer satisfaction. I am a highly organized and detail-oriented professional with the ability to effectively manage complex financial transactions. Experienced and self-motivated individual bringing forth valuable industry experience and a passion for receivables, arrears accounts etc, Results oriented with a proven track record of working collaboratively with team members to achieve goals. Experienced in both retail and corporate settings, and adept at effectively managing all operations. I'm an experienced Credit Officer with a strong focus on detail and a data-driven approach to processing and analyzing application, credit and limit applications.
Overview
20
20
years of professional experience
4
4
Certifications
2
2
Languages
Work History
REGIONAL CREDIT SUPERVISOR/COLLECTIONS
Grandmark International
06.2018 - Current
- Assessing creditworthiness, setting credit limits, monitoring overdue accounts, negotiating payment terms, developing credit policies, and collaborating with internal teams.
- Controlling the process of payment for the organisation’s services or products, and making sure that payments are received promptly and efficiently.
- Managing credit limits, creating and analyzing regional receivables reports, and supporting credit and collection efforts across selling locations.
- Credit Applications - Maintain current information and credit applications on all customers to whom credit has been extended.
- Collections - Make collections calls as needed and in keeping with GI policies and GI procedures. Communicate with local company presidents and branch managers regarding collections strategy, progress and results as needed, but no less than once a month. Ensure past-due receivables are addressed in a timely fashion.
- Account Receivables - Keep Branch Managers, Company Presidents and the Regional Credit Manager informed of the condition of accounts receivable and especially any significant credit problems. Consult and keep Branch Managers and Company Presidents informed of all pending/intended action on credit matters affecting customers.
- Monitoring - Assist the Regional Credit manager in monitoring the activities of collection attorneys and other third party outsourcing, and assist the Regional Credit Manager in selecting competent legal assistance as necessary.
WAREHOUSE ADMINISTRATOR
Grandmark International Pty Ltd
10.2005 - Current
- Warehouse Invoice Clerk, Stock management, Credit note processor, Inventory, samples requests, scanning, RFC, SCT queries.
- COD account queries
- Checking of all “Goods In “deliveries on a daily basis. Checking the Purchase Orders (PO’s) against physical goods arrived. Processing of the PO’s into the Warehouse Management System. Put away migration into the Duty Management System (DMS), and processing of Warehouse receipts. Calculation of all freight charges on the PO’s that arrive on a daily basis Checking the PO’s paperwork received
INSURANCE FINANCE BUSINESS ANALYST (ADMIN)
Grandmark International Pty Ltd/Autoboys
10.2014 - 06.2018
- Claims cancellations, re-opening claims, discrepancy stats, Claims process knowledge and experience, Accounts payable clerk processing invoices and issuing payments.
- Verifying vendor accounts by reconciling monthly statements and related glass claim transactions.
- Account receivable clerk post customer payments by recording cash, checks and credit card transactions.
- Maintain books by microfilming invoices, debits and credits.
- Monitoring all aspects of the collection of outstanding debts owed to the company.
CSC/RETAIL/BUYOUT CLERK/AP/AR
Grandmark International Pty Ltd/Autoboys
10.2010 - 05.2016
- Cashbook queries, printing bank statements, payment allocations, distribute monthly report, Assisting with glass claims, verifying policies, customer service, Insurance glass claim processor, booking of claims, Point of contact for brokers, Follow up claim documentation within the prescribed Service Level Agreement to obtain correct documents and information before processing the claim Manage portfolio of claims per broker, Explain the process to follow, Awareness of excess applicable, Availability of client - best date for appointment with adjustor, Confirm address of damage, whereabouts of the vehicle, Working on various stats, e.g. duplicate claims, claims after cancellations, re open claims, discrepancy stats, Claims process knowledge and experience, motor and non-motor, Personal Lines knowledge/experience, Commercial Lines knowledge/experience.
- Provide leadership and growth for the team
- Build a short and long-term profitable growth strategy
- Improve the customer experience
- Create a performance-based culture with accountability
- Build synergy and cross-department collaboration
- Execute your plan
FINANCE ADMINISTRATOR
Grandmark International Pty Ltd
10.2007 - 10.2010
- Reporting billing and account status, call clients for outstanding COD & 30day payments, record information about financial status to clients, advise clients of necessary actions and strategies for debt repayment.
- Accurately reconcile billing info provided by teams to system reports, locate and monitor overdue accounts, Ensure client requirements for invoicing are met, dealing with customer account related enquires.
Education
Matric NQF 4 - English Home Language, Afrikaans, Math's lit, Business Studies, Geography, Tourism, Life Orientation
Kensington Secondary School
Kensington, Jhb01.1998
Skills
Computer Literate in Windows operating environment
Certification
IBM Cape Town BUSINESS MANAGEMENT CERTIFICATE (IBM) OFFICE MANAGEMENT 2014
Timeline
REGIONAL CREDIT SUPERVISOR/COLLECTIONS
Grandmark International
06.2018 - Current
INSURANCE FINANCE BUSINESS ANALYST (ADMIN)
Grandmark International Pty Ltd/Autoboys
10.2014 - 06.2018
CSC/RETAIL/BUYOUT CLERK/AP/AR
Grandmark International Pty Ltd/Autoboys
10.2010 - 05.2016
FINANCE ADMINISTRATOR
Grandmark International Pty Ltd
10.2007 - 10.2010
WAREHOUSE ADMINISTRATOR
Grandmark International Pty Ltd
10.2005 - Current
Matric NQF 4 - English Home Language, Afrikaans, Math's lit, Business Studies, Geography, Tourism, Life Orientation
Kensington Secondary School
Similar Profiles
Willem Adriaan BooyensWillem Adriaan Booyens
General manager at Grandmark InternationalGeneral manager at Grandmark International
Lamlela AdamsLamlela Adams
Driver Code 10 With PDP at Grandmark International PTY (LTD)Driver Code 10 With PDP at Grandmark International PTY (LTD)
Angel DiazAngel Diaz
Customer Service Manager at Grandmark Service CompanyCustomer Service Manager at Grandmark Service Company
GLORIA NONHLANHLA MAZIBUKOGLORIA NONHLANHLA MAZIBUKO
Lab Assistant at PathCare VermaakLab Assistant at PathCare Vermaak
Zubayr AdamsZubayr Adams
Reservations Agent at Lion Roars Hotels & LodgesReservations Agent at Lion Roars Hotels & Lodges