Melanie Scheffer
Port Elizabeth
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lodge Manageress
Huntershill Safari Lodge
Queenstown
05.2023 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Duties also included the bookings of clients, file preparation, payments, and hunting-related expenses.
- Ordering food, alcohol, cleaning products, fuel, and all other operating needs.
- Record keeping of the staff attendance register.
- Daily checking of housekeeping,
- General administrative duties.
Bookkeeping, VAT, Admin, Telephone
Tax Perks
Port Elizabeth
11.2010 - 10.2020
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Bookkeeping up to Trial Balance
- Completing and submitting VAT Returns.
- Creditors and debtors.
- Management accounts for the month.
- Bookkeeping clients.
- Preparing Annual PAYE Reconciliations.
- Preparation of income tax returns.
- Liaison with clients.
- Answering the telephone.
- General administrative duties.
Shop Assistant
Vangela’s Jewellery
Port Elizabeth
02.2009 - 12.2010
- Maintained knowledge of sales and promotions, return policies and security practices.
- Kept up-to-date with current promotions and new products to provide accurate information to customers.
- Conducted daily cleaning and maintenance tasks to ensure a tidy store environment.
- Identified opportunities to increase sales through cross-selling techniques.
- Bagged or packaged purchases and wrapped gifts.
- Handled returns and exchanges according to company policies.
- Operated the cash register to process customer purchases accurately and efficiently.
- Collaborated with other staff members to ensure seamless operations within the store.
Bookkeeping, VAT, Admin
Tax Perks
Port Elizabeth
01.2004 - 10.2008
- Recognized by management for providing exceptional customer service.
- Bookkeeping up to Trial Balance.
- Completing and submitting VAT Returns.
- Management accounts for monthly bookkeeping clients.
- Preparing Annual PAYE Reconciliations.
- Preparation of income tax returns.
- Liaison with clients.
- Answering telephone calls.
- Filing and general administrative duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Receptionist
Centrahill Training Centre
Port Elizabeth
02.1997 - 08.1998
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Verified visitors' identification cards before allowing access to the building.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Developed and maintained a filing system for essential documents, improving office organization.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
DF Malherbe High School
Port ElizabethSkills
- Inventory management
- Data entry
- Bookkeeping
- Time management
- Effective communication
- Customer service
- Multitasking Abilities
- Proficient in Outlook, Word, Excel, and QuickBooks
- MS office
- Workforce management
- Computer skills
- Strong phone skills
Certification
- Code 8
Languages
English
First Language
Afrikaans
Proficient (C2)
C2
References
References available upon request.
Timeline
Lodge Manageress
Huntershill Safari Lodge
05.2023 - Current
Bookkeeping, VAT, Admin, Telephone
Tax Perks
11.2010 - 10.2020
Shop Assistant
Vangela’s Jewellery
02.2009 - 12.2010
Bookkeeping, VAT, Admin
Tax Perks
01.2004 - 10.2008
Receptionist
Centrahill Training Centre
02.1997 - 08.1998
DF Malherbe High School
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