Exercise
Melanie Majavie
Telesales Account Manager
Cape Town
Summary
Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
Overview
15
15
years of professional experience
24
24
years of post-secondary education
2
2
Languages
Work History
Account Manager
Engen Petroleum Ltd
cape Town
02.2008 - 09.2018
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Capitalized on emerging trends to reap benefits during growth stages.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Introduced new processes to improve data analysis.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Identified key entry points to enhance market penetration and maximize returns.
- Educated clients on new products or services to increase customer engagement with brand.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Listened attentively to client feedback to create stronger relations and shape business.
Telesales Representative
Engen Petroleum Ltd
cape Town
10.2003 - 01.2008
- Opened new accounts and documented personal, demographic and payment information in system.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Education
High School Diploma -
Fairmount Senior Secondary
Cape Town, South Africa 01.1985 - 11.1989
BCOMM - Business And Marketing Management
UNISA
Pretoria, South Africa 02.2001 - 11.2016
BCOMM - Marketing And Business Management
Damelin
Cape Town, South Africa 01.2015 - 11.2017
Certificate in Teaching English - Teaching French As A Second Or Foreign Language
TEFL
07.2022 - 07.2022
Tourist Guide Certificate - Tourism And Travel Management
Livingstone Tourism Academy
Cape Town, South Africa 10.2018 - 04.2019
Skills
National accounts
New account creation
Order management
Cost reviewing
Trade requirements
Coordinating documents
Account servicing skills
Business development and planning
Collaborating with designers
[Product] expertise
Relationship building and management
Sales analysis
Market forecasting
Goals and performance
Lead prospecting
Converting leads
Operations
Sales expertise
Strategic planning
Product and service sales
Database Management
Account management
Client Development
Cold calling skills
Account development
Customer rapport
Tactical planning
Accomplishments
Ø Initiated Packaged Lubricant Sales to Staff, through product innovation and collaborating with Technical, Marketing Departments and Catering Company in a National Lubricants to Staff - Awareness Campaign. Project extending to include sales at Durban Refinery, growing In-house sales volume by 3000 litres FY 2017
Ø Product innovation resulting in a Petroleum Degreaser being sold as a Multipurpose Cleaner to Households as well as Service Station Markets. Increasing product sales volume by over 100%
· Awarded with PETRONAS Focused Recognition Award – 2016
KEY RESULT: Successful delivery of growth strategies
Ø National Dealer Volume Promotion 2015 - No 1 Position
– Achieving biggest percentage volume growth, with 75% increase in promotion material purchases, by using exceptional volume rebate negotiation skills, product expertise and superior service delivery skills
Ø Slashed marketing cost by 30% by collaborating with IT and Technical departments to create product information posters, for print by customers from company website
Ø Historical exhibition entitled “Celebrating our African Identities”. Collaboration with Approvals from The Iziko Museum, for the illustrated storyline applied to their William Fehr Collection and contributing to Community Upliftment and Nation Building through Education addressing Social Issues: Gender Based Violence and Gangsterism.
Interests
Reading
Creative Writing
Cooking
Shopping
Timeline
Certificate in Teaching English - Teaching French As A Second Or Foreign Language
TEFL
07.2022 - 07.2022
Tourist Guide Certificate - Tourism And Travel Management
Livingstone Tourism Academy
10.2018 - 04.2019
BCOMM - Marketing And Business Management
Damelin
01.2015 - 11.2017
Account Manager
Engen Petroleum Ltd
02.2008 - 09.2018
Telesales Representative
Engen Petroleum Ltd
10.2003 - 01.2008
BCOMM - Business And Marketing Management
UNISA
02.2001 - 11.2016
High School Diploma -
Fairmount Senior Secondary
01.1985 - 11.1989