Summary
Overview
Work History
Education
Timeline
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Melanie Jacobs

Co Owner St Blaize Lighthouse Restaurant
Mossel Bay

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

11
11
years of professional experience

Work History

Co Owner

St Blaize Lighthouse Restaurant
Mossel Bay
12.2021 - Current
  • Built strong relationships with key stakeholders, enhancing partnerships and fostering mutual growth opportunities.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Prepared annual budgets with controls to prevent overages.
  • Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
  • Established a comprehensive employee training program to ensure consistent service standards across all departments.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Assisted in recruiting, hiring and training of team members.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.

Owner

CCN Logistics
Paarl
01.2017 - 03.2020
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Logistics Administrator

Tri-Trade Consolidated Freight
Paarl
01.2013 - 01.2017
  • Prepared and presented reports to management on logistics performance.
  • Managed vendor relationships, negotiating favorable contracts and monitoring performance metrics.
  • Updated and maintained databases to track shipments and inventory.
  • Managed logistics assets for timely and cost-effective delivery of cargoes.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Coordinated transportation schedules, ensuring timely deliveries and customer satisfaction.
  • Created reports to provide insights into logistics operations and performance.
  • Generated payments for program-related activities to keep accurate records of financial expenditure.
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.
  • Implemented systems and procedures for accurate data collection and reporting.
  • Maintained detailed records of shipments, tracking progress from order placement to final delivery.

Education

Diploma - Hotel Management

Lord Charles Hotel Management
Somerset West

Timeline

Co Owner

St Blaize Lighthouse Restaurant
12.2021 - Current

Owner

CCN Logistics
01.2017 - 03.2020

Logistics Administrator

Tri-Trade Consolidated Freight
01.2013 - 01.2017

Diploma - Hotel Management

Lord Charles Hotel Management

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Melanie JacobsCo Owner St Blaize Lighthouse Restaurant