Hi, I’m
MELANIE BAEYENS
Customer Relations
Cape Town
Summary
Customer Relations Specialist with extensive experience in client service, sales, and call center environments. Over a decade in customer support roles, complemented by business management expertise. Proven ability to handle high-pressure situations, resolve customer concerns, and build lasting client relationships. Seeking to bring my communication skills and customer-first approach to a Virtual Call Center Agent position
Overview
27
years of professional experience
6
years of post-secondary education
Work History
M-Lab Brows and Skin
Owner
2023.01 - Current (3 education.years_Label & 5 education.months_Label)
Job overview
- Managed all aspects of client relations, bookings, and aftercare
- Oversaw marketing and business operations
- Delivered personalized beauty treatments with a focus on customer satisfaction
Investa Homes Pty Ltd
Real Estate Agent
2012.10 - 2023.02 (10 education.years_Label & 4 education.months_Label)
Job overview
- Provided exceptional client service in property sales and management
- Negotiated contracts and guided clients through buying and selling processes
- Managed CRM systems and administrative tasks
Amway
Call Center Agent
2008.04 - 2012.03 (3 education.years_Label & 11 education.months_Label)
Job overview
- Delivered exceptional customer support, handling high volumes of inbound and outbound calls daily
- Assisted customers with product inquiries, placed orders, and managed account information
- Resolved complex customer complaints and inquiries, ensuring customer satisfaction
- Maintained accurate CRM records and followed up diligently on customer concerns
- Achieved recognition for exceeding performance targets and delivering high-quality service
Amway
Events Assistant
2009.06 - 2011.01 (1 education.year_Label & 7 education.months_Label)
Job overview
- Coordinated event logistics and provided client support
- Managed schedules, bookings, and administrative functions
Direct Axis
Call Center Agent
2007.04 - 2007.12 (8 education.months_Label)
Job overview
- Provided dedicated customer service support in a fast-paced call center environment
- Managed inbound and outbound calls related to loan applications, insurance, and property queries
- Resolved customer issues efficiently, ensuring a smooth experience and client satisfaction
- Maintained accurate documentation and updated records in CRM systems
- Consistently met performance targets and maintained high service standards
Nashua
Admin Clerk
1997.11 - 2006.08 (8 education.years_Label & 9 education.months_Label)
Job overview
- Handled payroll queries, invoicing, and account updates
- Assisted the sales department with various administrative tasks
Education
Itakane RPL Training Center
NQF4 Full Status Agent Course
2021.01 - 2022.01 (1 education.year_Label)
University Overview
GPA: 79%
Heathfield High SS
Matric with Exemption
1991.01 - 1996.01 (5 education.years_Label)
Skills
Client Relations & Customer Support
Conflict Resolution & Problem-Solving
CRM & Sales Management
Call Center & Inbound Support
Timeline
Owner
M-Lab Brows and Skin
2023.01 - Current (3 education.years_Label & 5 education.months_Label)
Itakane RPL Training Center
NQF4 Full Status Agent Course
2021.01 - 2022.01 (1 education.year_Label)
Real Estate Agent
Investa Homes Pty Ltd
2012.10 - 2023.02 (10 education.years_Label & 4 education.months_Label)
Events Assistant
Amway
2009.06 - 2011.01 (1 education.year_Label & 7 education.months_Label)
Call Center Agent
Amway
2008.04 - 2012.03 (3 education.years_Label & 11 education.months_Label)
Call Center Agent
Direct Axis
2007.04 - 2007.12 (8 education.months_Label)
Admin Clerk
Nashua
1997.11 - 2006.08 (8 education.years_Label & 9 education.months_Label)
Heathfield High SS
Matric with Exemption
1991.01 - 1996.01 (5 education.years_Label)