Hi, I’m
MELANIE BAEYENS
Customer Relations
Cape Town
Summary
Customer Relations Specialist with extensive experience in client service, sales, and call center environments. Over a decade in customer support roles, complemented by business management expertise. Proven ability to handle high-pressure situations, resolve customer concerns, and build lasting client relationships. Seeking to bring my communication skills and customer-first approach to a Virtual Call Center Agent position
Overview
27
years of professional experience
6
years of post-secondary education
Work History
M-Lab Brows and Skin
Owner
01.2023 - Current
Job overview
- Managed all aspects of client relations, bookings, and aftercare
- Oversaw marketing and business operations
- Delivered personalized beauty treatments with a focus on customer satisfaction
Investa Homes Pty Ltd
Real Estate Agent
10.2012 - 02.2023
Job overview
- Provided exceptional client service in property sales and management
- Negotiated contracts and guided clients through buying and selling processes
- Managed CRM systems and administrative tasks
Amway
Call Center Agent
04.2008 - 03.2012
Job overview
- Delivered exceptional customer support, handling high volumes of inbound and outbound calls daily
- Assisted customers with product inquiries, placed orders, and managed account information
- Resolved complex customer complaints and inquiries, ensuring customer satisfaction
- Maintained accurate CRM records and followed up diligently on customer concerns
- Achieved recognition for exceeding performance targets and delivering high-quality service
Amway
Events Assistant
06.2009 - 01.2011
Job overview
- Coordinated event logistics and provided client support
- Managed schedules, bookings, and administrative functions
Direct Axis
Call Center Agent
04.2007 - 12.2007
Job overview
- Provided dedicated customer service support in a fast-paced call center environment
- Managed inbound and outbound calls related to loan applications, insurance, and property queries
- Resolved customer issues efficiently, ensuring a smooth experience and client satisfaction
- Maintained accurate documentation and updated records in CRM systems
- Consistently met performance targets and maintained high service standards
Nashua
Admin Clerk
11.1997 - 08.2006
Job overview
- Handled payroll queries, invoicing, and account updates
- Assisted the sales department with various administrative tasks
Education
Itakane RPL Training Center
NQF4 Full Status Agent Course
01.2021 - 01.2022
University Overview
GPA: 79%
Heathfield High SS
Matric with Exemption
01.1991 - 01.1996
Skills
Client Relations & Customer Support
Timeline
Owner
M-Lab Brows and Skin
01.2023 - Current
Itakane RPL Training Center
NQF4 Full Status Agent Course
01.2021 - 01.2022
Real Estate Agent
Investa Homes Pty Ltd
10.2012 - 02.2023
Events Assistant
Amway
06.2009 - 01.2011
Call Center Agent
Amway
04.2008 - 03.2012
Call Center Agent
Direct Axis
04.2007 - 12.2007
Admin Clerk
Nashua
11.1997 - 08.2006
Heathfield High SS
Matric with Exemption
01.1991 - 01.1996
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