MELANDRE ZEETHA JEFFRIES
Cape Town
Summary
Proficient Customer service agent with 6 years of experience in customer service. Superior ability to listen and assess customers needs and offer satisfactory solutions. Offers assistance in a friendly and professional manner. Consistently optimized team efforts to meet or surpass service excellence and effectively manage workflow. I am skilled in dealing with queries via email, telephone calls and in person. I works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
PATIENT ADMINISTRATOR
Morton & Partners Radiology
Cape Town
2020.12 - Current
- Morton & Partners Radiology, Cape Town
- Greeting, welcoming, directing and announcing patients appropriately and professionally
- Assist patients with completion of patient information forms
- Enter patient details and procedures accurately on the computer
- Scanning documents into the system
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
SENIOR CUSTOMER REPRESENTATIVE
Bidvest Car Rental
Cape Town
2015.10 - 2020.09
- Promoted Bidvest Car rental to customers while providing service or during follow-up calls
- Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty
- Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensuring all information was accurate and recorded, and making changes to database as necessary
- Opened and closed accounts and processed applications
- De-escalated customer complaints using specialized communication techniques
- Built strong knowledge of product line to assist customers in selecting products.
HOSTESS
City Sightseeing
Cape Town
2014.09 - 2015.05
- Gave passengers information about daily specials and points of interest in and around town
- Responsible for clearing seats and bus, before each stop
- Ensured guests were accommodated according to their special needs including wheelchairs
- Reviewed and periodically updated seating chart to reflect open and occupied seating.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
INTERNATIONAL TOURISM DIPLOMA - Travel And Tourism
Northink College
2010.01 - 2012.12
High School Diploma -
The Settlers High School
Belville, Cape Town 2005.01 - 2009.12
Skills
Computer proficiencyTravel planningPrioritizationFiling
Team Building
Certification
Office Assistant- Public Sector
Timeline
Office Assistant- Public Sector
2021-04
PATIENT ADMINISTRATOR
Morton & Partners Radiology
2020.12 - Current
SENIOR CUSTOMER REPRESENTATIVE
Bidvest Car Rental
2015.10 - 2020.09
HOSTESS
City Sightseeing
2014.09 - 2015.05
INTERNATIONAL TOURISM DIPLOMA - Travel And Tourism
Northink College
2010.01 - 2012.12
High School Diploma -
The Settlers High School
2005.01 - 2009.12