Mel Kesiile
Office Administrator/Receptionist
Summary
Personable Office Administrator with 6 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
13
13
years of professional experience
Work History
Office Administrator/Receptionist
FRAM Waste Management
Warmbaths
04.2020 - 04.2023
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, record-keeping, and other administrative functions.
- Answered multi-line phone system of over 50 customer calls, routing calls, delivering messages to staff and greeting visitors. Increased customer satisfaction by 60%.
- Interacted with customers by phone, email, or in-person to provide information.
- Typing of documentations, filling and archiving, and stationery purchases for distribution.
- Assisted with travel booking arrangements and accommodation.
Administrative Assistant/Personal Assistant
Sedibeng District Municipality
Vereeniging
08.2015 - 03.2020
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Maintained administrative support to Executive Director and 4 departmental managers.
- Piloted calendar management system to increase team efficiency.
- Screened and answered all emails and telephone queries for Director.
Clerk
Sedibeng District
Vereeniging
10.2010 - 08.2015
- Produced high-quality communications for internal and external use.
- Drove customer loyalty and consistent customer satisfaction through friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained responsibilities for daily operations, electronic banking, loss prevention.
- Executed duties by typing memos, agendas and reports for supervisors and filed receipts and documents thus increasing accuracy, efficiently by 50%.
Education
Diploma - Office Management& Technology
Vaal University of Technology
Vanderbijlpark 04.2001 -
BTech - Business Administration
Vaal University of Technology
Vanderbijlpark 04.2001 -
Skills
Proficient in MS Office
Appointment scheduling
Administrative support
Creative problem solving
Time management
Typing [40] words per minute
Managing office supply inventory
Ethics-focused
Financial services support
Booking travel
Meeting coordination
Mail handling
Customer/Client relations
Correspondence distribution
Accomplishments
2011& 2012
Best Employee Certificate
Timeline
Office Administrator/Receptionist
FRAM Waste Management
04.2020 - 04.2023
Administrative Assistant/Personal Assistant
Sedibeng District Municipality
08.2015 - 03.2020
Clerk
Sedibeng District
10.2010 - 08.2015
Diploma - Office Management& Technology
Vaal University of Technology
04.2001 -
BTech - Business Administration
Vaal University of Technology
04.2001 -