MEGHAN LUPTON
Account Manager
Johannesburg,Gauteng
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Account Manager (Client Services)
The Network Inc (TNI)
4 2022 - Current
- Client relation Management
- Weekly meetings with clients where progress is reported
- Complaint management and solutions driven
- Track KPI'S and stick to client budget
- Admin- Weekly reports, monthly reports, decision making.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Assisted in development of training materials for new hires, ensuring smooth onboarding process.
- Built relationships with customers and community to promote long term business growth.
Independent Consultant
Self Employed Services
03.2021 - 03.2022
- Consultant for New World Immigration
- Facilitate zoom consultations with NWI clients
- Provide advisory services relating to IELTS tests
- Provide tutorials using MS PowerPoint and screenshare capabilities on Zoom
- Facilitate invoicing in respect of NWI clients
- Maintain Good admin hygiene
- Handled confidential customer business and operational information.
Production Co-ordinator
Macaroon (LTD)
06.2019 - 10.2019
- Perform daily administrative tasks including closing off old contracts, cross-referencing bookings and check out vehicles
- Maintain good working relationships with suppliers and customers
- Prepare and perform quality checks on products for customers
- Attend to customer queries (via email and phone call)
- Coordinated with production team to support productivity targets and deadline management.
- Supported continuous improvement initiatives by identifying areas for process optimization.
- Ensured timely delivery of projects by closely monitoring schedules and milestones.
Sales Representative
Caxton Local Newspapers
04.2019 - 06.2019
- Record keeping on MS Excel
- Sell advertising space to small businesses
- Cold calling sales
- Expanded customer base through cold calling, networking, and relationship building.
Fleet Control Administrator
Avis Rent A Car
07.2017 - 03.2019
- Maintain relationships with South African National Road Agency (SANRAL)
- Maintain relationships with staff in South Africa and Namibia
- Liaise with suppliers such BMW and VW
- Report drafting on MS Excel
- Attend to queries from staff and customers
- Stock take of E-tags allocated to Avis
- Organising year end functions and monthly birthday celebrations.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Gathered, organized and input information into digital database.
Rental Sales Agent
Avis Rent A Car
03.2016 - 07.2017
- Attend to daily reports
- Check in and out of vehicles
- Customer interaction
- Planning of daily tasks and structuring schedules for drivers
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Provided comprehensive training for new employees on company policies and software applications.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
Education
Certificat - Digital Markting
York University
Canada 01.2021 - 12.2021
Bachelor of Arts - Communication Science
University Of South Africa
South Africa 01.2017 - 12.2020
Certificate - Marketing And Sales
University Of Johannesburg
South Africa 01.2013 - 12.2013
Skills
MS Office
Written Communication
Ability to work under pressure
Client Engagement
Inventory Coordination
Problem-Solving
Attention to Detail
Customer Relationship Management
Strategic Planning
Analytical Thinking
Integrity and Honesty
Profile
081 248 6655, mlupton31@gmail.com, linkedin.com/in/meghan-lupton-néepeterson, Johannesburg, South Africa
Languages
English
Upper intermediate (B2)
Afrikaans
Intermediate (B1)
Certification
Advanced excel
Timeline
Independent Consultant
Self Employed Services
03.2021 - 03.2022
Certificat - Digital Markting
York University
01.2021 - 12.2021
Production Co-ordinator
Macaroon (LTD)
06.2019 - 10.2019
Sales Representative
Caxton Local Newspapers
04.2019 - 06.2019
Fleet Control Administrator
Avis Rent A Car
07.2017 - 03.2019
Bachelor of Arts - Communication Science
University Of South Africa
01.2017 - 12.2020
Rental Sales Agent
Avis Rent A Car
03.2016 - 07.2017
Certificate - Marketing And Sales
University Of Johannesburg
01.2013 - 12.2013
Account Manager (Client Services)
The Network Inc (TNI)
4 2022 - Current