Meghan Bruiners
Team Leader: Recoveries Enquiries
Kuils River
Summary
Dynamic, solutions-focused professional with extensive experience in financial services and operations. Proven track record in leadership, process optimisation, stakeholder engagement, and risk management — particularly within the debt review and recoveries space. Passionate about continuous improvement and driving strategic outcomes through collaboration, innovation, and structured execution.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Team Leader: Recoveries Enquiries Inbound
Capitec Bank
04.2025 - Current
- Leading the setup and operational planning of a recoveries enquiries-focused call centre.
- Leading team performance monitoring and end-to-end process mapping.
- Focused on enhancing first-call resolution to reduce escalations and improve client satisfaction.
Business Workstream Lead – System Optimisation
Capitec Bank
05.2024 - 04.2025
- Acted as business workstream lead during the rollout of a new system in the debt review environment.
- Collaborated with BAs, facilitated testing, documented requirements, and ensured solution alignment.
- Conducted workshops and sprint sessions to drive delivery and improvements.
Team Leader: Debt Review
Capitec Bank
01.2021 - 05.2024
- Managed a team of agents assessing debt review documents and ensuring compliance.
- Oversaw day-to-day task allocations, team performance reviews, and branch liaison support.
- Engaged in people development, IPA tracking, and departmental coordination.
Stand-in Manager: Recoveries Risk Support
Capitec Bank
07.2020 - 12.2020
- Maintained team performance during leadership transition.
- Led reporting, operational continuity efforts, and departmental coordination.
- Escalated management reports and supported strategy execution.
Agent: Recoveries Risk Support
Capitec Bank
04.2017 - 06.2020
- Conducted operational and compliance checks within recoveries.
- Supported onboarding and evaluation of service providers.
- Investigated court-linked risk cases, including reckless lending claims.
Agent: Court Requirements
Capitec Bank
05.2013 - 03.2017
- Managed document retrieval and submission for legal proceedings.
- Created control sheets and supported the debt review legal team.
Data Capturer
Capitec Bank
09.2012 - 04.2013
- Performed high-volume data entry, administrative support, and records management.
Receptionist & F&B Assistant
Cape Panorama Lodge
06.2010 - 08.2012
Hospitality Intern
Encore Restaurant & Conference Centre
01.2009 - 12.2009
Education
BCom Law -
University of South Africa (UNISA)
01.2023 - Current
Higher Certificate in Law - undefined
University of South Africa (UNISA)
01.2020 - 12.2020
Higher Certificate in Forensics - undefined
University of the Western Cape
01.2014 - 12.2014
First Year Completed - undefined
Cape Peninsula University of Technology
01.2007 - 12.2007
Skills
- Team Leadership & People Management
- Process Improvement & System Implementation
- Risk & Compliance Management
- Debt Review
- Recoveries
- Legal Admin
- UAT Testing
- Business Analysis Support
- Data Analysis & Reporting
- Stakeholder Engagement
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Certification
Generic Management NQF 5, In Progress, Cornerstone Institute, 2025
Personal Information
Willing To Relocate: 1
Timeline
Team Leader: Recoveries Enquiries Inbound
Capitec Bank
04.2025 - Current
Business Workstream Lead – System Optimisation
Capitec Bank
05.2024 - 04.2025
BCom Law -
University of South Africa (UNISA)
01.2023 - Current
Team Leader: Debt Review
Capitec Bank
01.2021 - 05.2024
Stand-in Manager: Recoveries Risk Support
Capitec Bank
07.2020 - 12.2020
Higher Certificate in Law - undefined
University of South Africa (UNISA)
01.2020 - 12.2020
Agent: Recoveries Risk Support
Capitec Bank
04.2017 - 06.2020
Higher Certificate in Forensics - undefined
University of the Western Cape
01.2014 - 12.2014
Agent: Court Requirements
Capitec Bank
05.2013 - 03.2017
Data Capturer
Capitec Bank
09.2012 - 04.2013
Receptionist & F&B Assistant
Cape Panorama Lodge
06.2010 - 08.2012
Hospitality Intern
Encore Restaurant & Conference Centre
01.2009 - 12.2009
First Year Completed - undefined
Cape Peninsula University of Technology
01.2007 - 12.2007
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