Megan Suessmann

Solutions Manager

Powerfleet

Midrand

01.2019 - Current

Responsible for the Salesforce environment for the global business.
Accountable for all functional systems support and solution delivery.
Management of three Salesforce orgs. One is in classic, and two are in lightning. The classic org is being migrated to Lightning.
Included in the management of these organizations are other apps and multiple integrations. Our ecosystem includes CPQ, Pardot, Outreach, Twilio, and Gimbal, to name a few.
Management of three Salesforce partner communities.
Own the relationship between the business and technology teams, and function effectively within both environments.
Understand, shape, and, where required, define the structure, policies, processes, and operations of the organization to recommend solutions that enable the organization to achieve its goals.
Manage and perform impact assessments on business-as-usual changes, and support requests received from businesses, clients, and vendors.
Perform gap analysis to identify opportunities for process improvement, and develop required solution strategies and roadmaps.
Proactively lead strategy and requirement-gathering sessions with the business units to draw out requirements from stakeholders for business process improvements and system enhancements.
Manage regular forums where the backlog of work is prioritized with key stakeholders.
Manage the handover and delivery of requirements with development and technology teams.
Ensure the effective design of new and existing business processes, in conjunction with business partners. (Process mapping - As-Is and To-Be)
Manage integration analysis, data analysis, dashboarding, and reporting specifications as required.
Ensure proper planning and facilitation of training for all end users, including the provision of training materials, tools, and environments.
Provide information contributing to building training manuals and materials.
Ensure appropriate quality of all delivered solutions through effective end-to-end testing (planning and execution of unit, integration, and UAT testing).
Manage and participate in the roll-out and implementation of solutions.
Ensure successful production deployment of all solution enhancements and projects.
Manage and support the roll-out of new processes, and provide other ad-hoc support to end users.
Support, analyze, and respond to business requests that relate to BAU issues and project implementations.
Manage formal incident management processes with both internal and external parties.
Participate in daily stand-up meetings.
Participate in key business meetings.
Provide guidance and support to team members and business units.
Escalate issues and follow up effectively so that delivery timeframes are not compromised.