Megan Smith

• End user training delivery for S4 HANA implementation to Nichols PLC (Vimto Out of Home plants)
• End User Training provided for S4 SAP Logistics, Inventory Management IM, Warehouse Management WM and Extended Warehouse Management EWM, SAP Analytics Cloud, SAP Cloud ALM)
• Perform a training need analysis to understand and plan for training requirements
• Facilitate learning and development workshops with SMEs for knowledge sharing and review sessions to obtain sign off once content has been finalised
• Build curriculum and schedule planner and training tracker
• Ensure that all change impacts are incorporated into training material by conducting an analysis with the stakeholders to ensure that their needs and expectations are identified
• Ongoing maintenance of the training material creation as updates and changes occur based on the functional team changes
• Business related changes or Business Request for changes within scope to determine training scope
• Perform a gap analysis of the change impacts to ensure that it meets with the change and enablement plans of the business
• Coordinate and validate training activities by tracking of the Training Tracker
• Identify and ensure completion of all learning management activity aspects of training registration, training material housing, evaluations, etc.) by conducting regular status meetings to track progress
• Create training content based on the curriculum and training tracker
• Collaborate with teams to ensure the training IDs, data requirements are in place
• Check issues and provide resolutions
• Training application delivery primarily with scanners and in SAP
• Ensure training course development is complete
• Provide context by means of identifying what the change is and communicating the change to the end user prior to performing the training which will then deliver an end-to-end training programme to the end user
• Provide support to the business with Business-as-Usual BAU activities in preparation of the BAU handover plan
• Regularly communicate with the business to keep them abreast of the project milestones pertaining to the training and change activities
• Adhere to all corporate policies, procedures and work rules

PEPSICO SOUTH AFRICA

• Lead a team of approximately 88 trainers and 12 instructional designers
• Created the training curriculum (S4 All Streams) which includes from conception to design and development
• Provide leadership for the deployment and maintenance of SAP training solution and material as changes occur
• Quick Reference Guides /Lanyards//Storyboards/eLearning
• Preparation work for Videographers (Script for Videographer and role players in Video)
• Conducts training need analysis to understand and plan for training requirements
• Ensure the necessary project resources are provided to the business teams to ensure a comprehensive training program
• Design content and manage training program
• Facilitates relevant learning and development work
• Build curriculum and schedule planner and tracker
• Manage the training and change enablement plan
• Create a Training Strategy/Approach which includes content development and training scope, effort and timelines, including geographical locations and end user mapping per site/plant and ensure it aligns with the company's strategic objectives and contributes to overall business success
• Ensure integration of new training initiatives are aligned to the company culture, policies and procedures
• Track implementations for all releases and for the timely completion of the Training objectives
• Conduct train-the-trainer sessions, end user training (blended)
• Develop onboarding materials for new employees and project resources for initiation of the program
• Mentor and support to new employees and project resources to address challenges to facilitate their professional development
• Ongoing maintenance of the training material creation as updates and changes occur based on the functional team changes/Business related changes or Business Request for changes within scope to determine training scope
• If not in scope, change requests need to be applied for etc
• Establish training requirements and identify business improvement plans
• Coordinate and validate training activities by tracking of the Training Project Plan via Planner and Training Trackers
• Identify and ensure completion of all learning management activity aspects of training (registration, training material housing, evaluations, etc.) by conducting regular status meetings to track progress
• Identify trainer resources per area of the curriculum
• Collaborate with teams to ensure the training IDs, system refreshes schedule, data requirements are in place
• Check issues and provide resolutions
• Training application delivery primarily with scanners and in SAP
• Ensure training course development is complete to ensure good delivery experience and ensure a supportive and engaging learning environment for the end user
• Provide context by means of identifying what the change is and communicating the change to the end user prior to performing the training which will then deliver end to end training programme to the end user
• Adhere to all corporate policies, procedures and work rules
• Onboarding and instructing new team members and coach team members
• Continuously update leadership and team members by monitoring and assessing of the progress of training program
• Daily, weekly and ad hoc reporting to offer constructive feedback and guidance to enhance performance and improvements in the content and the curriculum
• Facilitate continuous improvement of existing training programs by organising regular check-ins and progress reviews with business teams and project resources and their line managers and coaches to ensure alignment with training goals
• Handle general complaints and resolve by providing support function
• Support the business with transition to BAU Business as Usual and handover plans
• Perform hand holding during go-live

PEPSICO SOUTH AFRICA

• Facilitate workshops with SMEs for information gathering of the as-is processes to determine the change impacts and gap analysis
• Attend the system walk-throughs for information gathering of the to-be processes to determine the change impacts and gap analysis
• Conducts stakeholder analysis to ensure all expectations are identified
• Identifies continuous improvement plans
• Update the project sponsors regularly to ensure they support the change
• Conducts training need analysis to understand and plan for training requirements
• Identifies stakeholder resistance
• Manage the change enablement plan
• Adhere to all corporate policies, procedures and work rules
• Performs change management activities - to enable PGT SA deployment with the business to ensure a successful and sustainable implementation
• Measure success metrics and monitor change progress
• Plan the utilisation of change resources across the change network
• Change Strategy – ensure the change strategy and the key approaches are adopted
• Change Impacts - capture the organisational implications from the strategic capabilities and harmonized process design as input to deployment change impacts and role changes
• Take actions to prepare the organization for success
• Leadership Alignment – collaborate with management to enable executive conversations and involvement
• Communication – drive the communication strategy and execute a plan aligned with the project milestones and focused on key decisions and PepsiCo direction
• Monitor the effectiveness of the communication plan
• Learning – drive the learning strategy that takes advantage of PepsiCo training tools to drive
• The core training assets and the implementation thereof
• Change Network – connect with a network of deployment Change Agents to drive organisation change by implementation
• Partner with existing transformation team
• Measuring Results – define the desired business enablement and key performance indicators to measure adoption when deployed
• Manages risks and issues to ensure mitigation and escalation by means of planning and reporting on a regular basis
• Project team updates - send communication to enforce the role of the change manager and ensure that team members are informed prior to any communication being issued.

• Check how the Store Operations solution and the DC Logistics solution for training impacts the following areas :
• Master data / Pricing and Promotions / Merchandising and Planning / Procurement / Finance / Reporting /Existing Shoprite Systems
• Check Integration points and the system impact
• Change Impacts - Created Change Impact Assessment using the DILO approach
• Lead a team of 4 trainers/instructional designers
• Created the training curriculum for the Store Operations solution which includes the following from conception to design and development
• Also, provide leadership for the deployment and maintenance of SAP training solution and material as changes occur
• Quick Reference Guides /Lanyards/Article Props of Meat/Storyboards/eLearning
• Preparation work for Videographers (Script for Videographer and role players in Video)
• Successfully implemented the Procurement solution in Phase 1 of the project
• Currently working on the development of all artifacts for the Phase 2 inventory implementation
• DC implementation (Angola) information gathering, build curriculum and schedule planner and tracker once finalised
• Track implementations for all releases and for the timely completion of the Training objectives
• Need to conduct train-the-trainer sessions, end user training (blended)
• Ongoing maintenance of the training material creation as updates and changes occur based on the functional team changes/BA related changes or Business Request for changes within scope to determine training scope
• If not in scope, change requests need to be applied for etc
• Establish release-specific training requirements
• Coordinate and validate training activities by tracking of the Training Project Plan via Microsoft Planner and Training Trackers
• Identify and ensure completion of all learning management activity aspects of training (registration, training material housing, evaluations, etc.) by conducting regular status meetings to track progress
• Identify trainer resources per area of the curriculum
• Collaborate with teams to ensure the training IDs, system refreshes schedule, data requirements are in place
• Successfully completed a PRE-PILOT training for client to test for the Pilot Training
• Check issues and provide resolutions
• Training application delivery primarily with scanners and in SAP
• Ensure training course development is complete to ensure a good delivery experience for the end user (Merchandise Retail Buying and Planning)
• Provide context by means of identifying what the change is and communicating the change to the end user prior to performing the training which will then deliver end to end training programme to the end user
• Adhere to all corporate policies, procedures and work rules
• Onboarding and instructing new team members and coach team members
• Continuously update leadership and team members
• Facilitate continuous improvement of existing training programs
• Handle general complaints and resolve by providing support function
• Perform handholding during go-live for a 2-to-3-week period
• LMS Course Code template completion for L&D to create course codes for eLearning.

• Deliver SAP Retail training to end-user community in South Africa and Sub-Saharan Africa
• Validating SAP Master Data and data maintenance and aligning it to business processes
• Conducting end-user training and deliver 2nd line support to end user community(Merchandise Retail Buying and Planning)
• Providing application knowledge, methodology expertise and / or industry knowledge

• Implementation of SAP HANA model and integrating SAP and Non-SAP systems
• SDLC (support, defect resolution and after-hours support for all procurement users
• Experience with Solution Manager (CHARM) and creating and changing Functional specifications
• Exposure to SAP In-store solutions (MIM; MIM-Mobile; FIORI)
• Exposure to ABAP code, WebDynPro and Fiori and the ability to do some debugging
• Exposure to the integration to legacy system like Retalix (POS), Stocktake systems and Label systems
• Knowledge of Retail industry and Strong business facing Consultancy experience

• Provide senior project application support (SAP MM, SAP EWM, SAP SD)
• Analysis and resolution of technical issues to ensure high quality service and high client satisfaction
• Application of Relevant SAP Configuration Skills
• Maintain Relevant SAP Solution Knowledge and Relevant Focus Area Industry Knowledge and Selling Skills
• Understands SAP Business Unit Methodology and Tools and Understands Business Values and Ethics
• Maintain Client Relationships and Identify and Support Business Development
• Assist in Designing and Delivering Solutions
• Manage and Support Project Management Activities Related to One’s Area of Responsibility
• Provide Thought Leadership and provide Expert SAP Knowledge Within Focus Area
• Conduct Coaching and Mentoring and Manage Self Development
• Assist with The Implementation of Organisational Change Management Within Focus Area
• Conducts stakeholder analysis to ensure stakeholders expectations are identified
• Conduct the impact and gap analysis
• Configure the system based on the outcome of the gap analysis and change impacts identified
• Assist with BAU support and handover

• Deliver SAP Retail training to end-user community in South Africa and Sub-Saharan Africa
• Validating SAP Master Data and data maintenance and aligning it to business processes
• Conducting end-user training and deliver 2nd line support to end user community(Merchandise Retail Buying and Planning)
• Providing application knowledge, methodology expertise and / or industry knowledge
• Data mining using Data Tables e.g.: MARA, EINA, EINE etc.

• First line support to all Engen, MM and Engen BI users in South Africa, Sub-Saharan African and Indian Ocean Islands and effective problem resolution within SLA
• Conduct root cause analysis and perform needs-based assessments to track down the process or system error, propose solution or resolve technical issues with system
• System Enhancements/Changes/Change Management
• Co-ordinate data clean up initiatives by doing research and analysis of modern technologies and the environments
• Review and investigate all RFE’s received and responsible for the decision making on the impact of the change to the business
• Identifies and analyse stakeholder resistance and assist with identification of the change impact and gap analysis
• Provides ongoing support structure and identifies continuous improvement plans
• Arrange sessions with key stakeholders to gather detailed requirements for changes/enhancements
• Completion of Functional Specifications/Business Requirement Specifications BRS/BRD
• Evaluate the technological risk, costing in terms of profitability and budget requirements and systems control
• Participate in all MM projects as SME and provide advice on all MM projects for the business to ensure correct SAP project management and project assurance principles are followed and that it benefits the business in terms of SAP control analysis, impacts on business processes, SAP and 3rd party systems and implementation of this to the business
• Plans and manages risks and issues to ensure these are mitigated
• Promote effective ways of working within the project team and business teams
• Identify the resource utilisation within the business to utilise across the change initiative
• Prioritise and log work orders and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement
• Defines and measures success metrics and monitor change progress
• Combines key user support, resourcefulness, superior planning, problem solving and analytical skills to consistently deliver improved services and production results
• Support the business in the transition of the BAU Business as Usual plans and handover plans from project to business
• Analytics
• Create and maintain release strategies in SAP MM
• Provide analysis of and drafting of business scenarios changes by performing business process mapping using Unified Modelling Language UML (ARIS/Visio) of various processes when doing system enhancements/business cases and/or training
• Provide technical information from SAP and BI to technical team (developers, solution consultants) for Configuration and Customisation to make enhancements/changes in system
• BBBEE reports extracted monthly for Group Spend Reporting and updating system if changes required to BBBEE Levels
• Work as SME on all projects relating to SAP MM and BI relating to MM reporting from the design phase of the project to the finalisation of the System Development Life Cycle
• Worked closely with the SAP MM and SAP BI team to develop new systems e.g.: extranets and .net applications (Tender and Waiver Register Automation, Electronic Vendor Application) and also creating new BI reports or making changes to BI reports by analysing information in the data cubes
• Used ALV Reports functionality and creating custom tables and maintenance views
• Development and enhancements to reports, Interfaces, sap scripts, user-exits etc
• Of MM transactions
• Procurement, User Acceptance Testing
• Produce test plans, test cases/test scripts and perform User Acceptance Testing and Support of live systems as well as upgrades and enhancements
• Testing of controls, highlighting any risks and mitigating those risks by recommending solutions and resolving any errors found during testing (unit testing, string testing, regression testing)
• Obtain sign off with users of the business blue print in respect of the AS-IS and TO-BE processes, Training and Facilitation
• Facilitate change control workshops with respective Process Owners/Modules users
• Support and coordinate training requirements when enhancements are made and conduct specialised system training
• Facilitates relevant learning and development work
• Coach and mentor members of the team for upskilling of staff
• Audit, Governance, Risk, and Controls
• Ensure policies, procedures are aligned to system and advise relevant stakeholders of changes
• Attend Monthly, Quarterly, Half yearly and Annual internal systems reviews with Internal Auditors
• Management and analysis of master and transactional data for data governance and migration
• Check SAP authorisations user profiles for MM users and ensure GRC process are followed
• Mitigating the risk in GRC in terms of SODs as Sub Business Process Owner
• Attend Audit Meetings with the external auditors as SME for all MM related audit requirements
• Ensure audit findings are remedied in system by providing reports to the Company Auditors
• Defining security profiles and advising SAP Authorisations team of appropriate access for MM Procure to Pay users
• Develop and improve system reporting requirements
• Provide monthly management reporting to highlight risks and impacts of system

• Deliver SAP Retail training to end-user community in South Africa and Sub-Saharan Africa
• Validating SAP Master Data and data maintenance and aligning it to business processes
• Conducting end-user training and deliver 2nd line support to end user community
• Providing application knowledge, methodology expertise and / or industry knowledge
• Data mining using Data Tables e.g.: MARA, EINA, EINE etc.

• Issuing of clients’ schedules & contracts
• Prepare contract information and Query resolution relating to contracts
• Loading of SAP contracts and Resolving Service Calls Logged
• SAP projects relating to fixed assets, accounts payable and maintenance modules
• Vendor Administration and Negotiate with sub-contractors
• Administration of Cisco Contracts and HP contracts
• Tracking & processing of back-to-back costs and Forecasting and Budgets
• Organising 3rd party contracts/schedules
• Contract Maintenance and revenue administration
• Administration of stock and equipment in SAP Inventory Management/Warehousing/ Logistics
• Ensure stock are recorded against the correct contract in SAP and to the correct locations
• Management of all assets at client sites are in correct storage locations and sparing locations
• Investigating and tracking of assets/stock from order stage to final invoicing stage
• Fixing and resolve errors where stock have been allocated incorrectly in SAP
• Resolve inventory issues with vendor, stores and rectify client account in SAP
• Management of Plant & Materials Maintenance Process
• Prepare monthly Cisco forecast, checking impact of price fluctuations and other business drivers
• Provide high level detail by client/by line of business/by maintenance type
• Monthly reporting of new maintenance
• Provide business process mapping of various processes when doing system enhancements and/or training

• Ensure that billing plans are correctly loaded in order that forecasts will be correct
• Load valid SAP contracts process local, foreign, and intercompany supplier invoices
• Time and Expense Administration - Processing of timesheets/expense claims and identifying missing data before payroll cut off
• Process journals and make corrections on transaction documents as well as adjust previous entries if required
• Successfully report and clear all GRV variances at month end
• Reconcile statements received from Creditors with accounting records
• Validate costs and revenue by matching with sales request and process in accounting system
• Match supporting invoices to procurement documents and verify invoices for payment
• Prepare documentation for payroll and obtain approval
• Timeously obtain invoices from suppliers and process in accounting
• Verify and post financial information to journals, registers, and ledgers
• Process mapping and project documentation
• Prepare and interpret figures and evaluate complex pricing structures
• Maintain accounting records and ensure general ledger reconciliations are done
• Generate credit requests and process credit notes
• Attend regular end-user meetings to continuously improve on service levels
• Follow up and resolve any creditor’s reconciliation items by liaising with suppliers and internal staff
• Successfully issue sales invoice on accounting system
• Resolve employee/payroll time queries and correction of data if required
• Checking of profitability and gross margin for management reporting, and liaise with management on the analysis done at customer level and the actual performance against the plan
• Checking of revenue earned per sales manager and profit targets for performance management reporting
• Attend meetings and provide recommendations of the key drivers that impact customer profitability
• Identify any incorrect allocation to enable account profitability reporting (by client by line of business
• Take accountability for procure-to-pay process
• Conduct relevant purchasing and creditors responsibilities
• Prepare statements, invoices, vouchers, creditor payments and once off payments
• Uses SAP ERP tools to provide management with reports for effective commercial decision making
• Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues.

• Perform office administration using SAP HR: Organization Management, Time Management, Personnel Administration, Payroll and Reporting
• Co-ordinate HR admin for project consultants (appointments, extensions/terminations and increases for +- 200 consultants
• Capture timesheets and expenses and ensure all time and expenses successfully loaded for Payroll
• Creditor’s payments, Invoicing and financial recoveries
• Handle all HR and Payroll queries
• Prepared requests for quotes, requests for proposals and requests for information
• Supported 4 senior managers and 1 business unit manager for Professional Services/ Business Consulting
• Provide business process mapping of various processes when doing system enhancements and/or training
• Integrated the finance resources into daily department functions to facilitate improvements to Finance Department.

• Sales and marketing of print and media products
• Research and networking of current trends and opportunities
• Growing customer base
• Sourcing new business
• Managing of costs, pricing and preparation of Budget and financial statements
• Streamlined operations and prioritised tasks, to increase revenue by 50%

• Downloading of banking from the Standard Bank Cats System
• Processing of receipts, journals, debit memos/credit memos, purchase orders, accruals
• Analysing, clearing and investigation of items in the suspense accounts (4) and Banking Accounts (x6)
• Execution of various age analysis reports, control accounts, GL accounts
• Queries of payments, debit memos/credit memos, refunds, accruals, journals
• Supported approx
• 150+ CSR’s and acted as a liaison in respect of banking matters
• Supported following departments: - credit, retail, marine, aviation, lubes, bitumen, debtors, treasury
• Ensuring that reporting deadlines are met (monthly, quarterly and annually)
• Reporting sent to the London Offices in terms of the Sarbanes Oxley Act
• Extract reports from Management Information Systems and Group Financial Systems
• Ensure cash controls are in place and that all BP policies are adhered to
• Implemented a banking process and ensured adherence to the BP Credit Policy
• Implemented automation of the banking process by means of systems improvements
• Assisted the Credit Department with the verification of all FICA documentation
• Assisted with the updating of customer contracts (limits, securities held and review dates)
• Assisted customer representatives with collecting of outstanding debtors’ payments when I had spare capacity available
• Systems and business improvement implementation projects
• Ensured zero opportunities for fraud and reported all incidents to our Audit Division
• Contributed towards the cost-containment drive by finding smarter ways of reducing costs
• Adhered to the HSSE procedures/environmental/occupational health and safety/security standards of BP
• Provide business process mapping of various processes when doing system enhancements and/or training

• Ensure adherence to an elevated level of customer service
• Managing staff and handling reports relating to prices, service, and sales
• Meeting of targets and cut down on costs
• Drawing up weekly rosters for the staff rotations
• Identifying latest trends and implementation of the new trends
• To monitor zero opportunities and closing gaps for fraud
• Identify and implement profitability improvement initiatives by doing cost containment activities
• Revenue and cost analysis to prevent losses and cut down on shrinkage and cost reductions to improve profitability
• Reviewing of budget and ensuring that variances are addressed accordingly
• Provide business process mapping of various processes when doing system enhancements and/or training

• SUPERVISION OF 25 STAFF - i.e.: Tellers, Service Consultants, Enquiries, Savings, Foreign Exchange (Clerks and Supervisors)
• To co-ordinate the workflow and maintain high levels of customer service
• Compiling of Audit Certificates and ensured strict control measures were in place
• Liaised with the internal and external auditors
• Handling of all administration regarding estates
• Verification of electronic payments and authorisation of payments
• Doing credit checks on ITC, Experian and Kreditinform and provided authorisation of new clients Reconciliation of suspense accounts, office and general ledger accounts
• Paying of the bank’s accounts (telephones, suppliers)
• Authorising of withdrawals, large deposits and salary deposits
• Preparation of budgets - compared actual results vs Business Plan, explained variances, and proposed improvement actions
• Queried abnormal variances with relevant departments
• Provided input on strategy to formulate 5-year business plan
• Staff appraisals, performance development, disciplinary hearings, grievances etc
• Training material development
• Arranged meetings regularly to discuss service-related issues
• Monitored risk factors involved in the Banks procedures to minimize and close the gap for fraud
• Ensured cash limits were not exceeded by means of a cash management system
• Attended to complex queries and to difficult clients
• Assessment and improvement of internal processes
• Developed and incentive programme for recognition purposes and arranged team building functions
• Provide business process mapping of various processes when doing system enhancements and/or training
• REASON FOR LEAVING: Retrenchment, Internal Promotion
• FNB Sales/Service Consultant and Foreign Exchange - Internal Promotion
• FNB Investments/Savings Supervisor - Internal Promotion
• FNB Teller/Principal Teller - Savings/Cheque Account Enquiries - Internal Promotion
• FNB Managers Secretary/Typist - General Office / Telex/Switchboard - Internal Promotion references – Available on request