Megan Hoffman
Cape Town
Summary
Dynamic and professional individual with a proven track record in the banking Industry. Demonstrates strong judgment and well-developed decision-making abilities. Seeking to build a progressive career in the financial and business service sector, as well as the administration segment. Thrives under pressure, driven to achieve goals and constantly strives for excellence. Independent, innovative, and analytical thinker who quickly adapts and excels in verbal and written communication. People-oriented approach, passionate about inspiring others. Strong belief in the importance of a strong work ethic and teamwork. My Current role has equipped me with skills to understand clients financial goals and needs, particularly in retirement and risk planning, allowing to provide tailored solutions.
Overview
19
19
years of professional experience
Work History
Private Banking Adviser
FNB Private Clients - Division of First Rand Group
04.2019 - Current
- Company Overview: Private Banking
- Currently managing a Core Banking portfolio that consists of around 800 clients within private clients division , assessing the financial background of the client, and potential risk and solutioning accordingly.
- Provide financial guidance to help meet client's financial goals to secure their families future across transact, invest, lending and insure pillars.
- Address revenue loss and remedy within client portfolio.
- Proactively drive achievement of sales targets in line with team targets required.
- Enhancing forex transactions in respect of foreign exchange with global solutions and offshore banking offering.
- Ensure banking compliance with FICA and NCA processes followed.
- Identifying lending opportunities within portfolio which includes residential and commercial and submit these deals to the relevant lending specialists.
- Currently embarking on Money Manager journey whereby I have received my broker code and I am in the process of my supervision period within the financial advisory role.
- Market all Financial Services Solutions.
- Successfully implement, track and report on Client Campaigns and initiatives.
- Manage the growth of active customer account base to increase client profitability within my portfolio.
- Deliver exceptional service that exceeds client expectations through proactive, innovative, and appropriate solutions.
- Proactively maximise cross sell opportunities through all forms of client engagement while in the process of servicing customers.
- Convert leads into successful sales. Achieve individual targets set to appropriate business area or sales strategy.
- Source and refer new leads through client interactions.
- Improve service efficiencies for the bank through identifying opportunities, suggesting relevant solutions, and migrating clients onto electronic platforms.
- Participate in the innovation process in the business and contribute toward new innovations against objectives.
- Reporting to Sales and Service Manager and Divisional Manager - addressing strategies to improve client relationships and increase sales and revenue.
- Private Banking
Private Banking Analyst
Rand Merchant Bank - Division of First Rand Group
08.2016 - 03.2019
- Company Overview: Financial Services
- Working with wealth and high net worth individuals.
- Assisting the private banker to rendering private banking services to the client, this includes transactional banking.
- Complete analysis on the portfolio; housekeeping, identifying opportunity and potential growth in respect to product growth.
- Address revenue loss and remedy.
- Identify solutions to increase cost effectiveness and enhance operational.
- Proactively drive achievement of sales targets in line with team targets and broader sales strategy.
- Efficiencies within portfolio.
- Forex transaction in respect to foreign exchange for unlimited amounts of money being sent out of the country.
- Ensure compliance is followed.
- Preparing lending deals which includes residential and commercial and submit the deals to the credit analyst.
- Deal preparation on ECFA lending system and operational functions after approval.
- Lending includes specialised lending, security-based lending, and special arrangement (short term lending).
- FICA operations which includes auditing documents to ensure validity of the documents and submitting the documents to ensure the account is always active (Account compliance).
- Opening of business and personal accounts, ensuring FICA is compliance in terms of the Act; as I deal with numerous amounts of entities which include trust, companies and close corporations.
- Provide sales support efficiencies and services to ensure retention of clients.
- Market all Financial Services Solutions.
- Successfully implement, track and report on Client Campaigns and initiatives.
- Manage the growth of active customer account base to increase client base and revenue.
- Deliver exceptional service that exceeds client expectations through proactive, innovative, and appropriate solutions.
- Proactively maximise cross sell opportunities through all forms of client engagement while in the process of servicing customers.
- Convert leads into successful sales. Achieve individual targets set to appropriate business area or sales plan.
- Source and refer new leads through client interactions.
- Improve service efficiencies for the bank through identifying opportunities, suggesting relevant solutions, and migrating clients onto electronic platforms.
- Participate in the innovation process in the business and contribute toward new innovations against objectives.
- At this time, I was managing a portfolio with no banker assigned, in doing so I was responsible for submitting lending, transaction queries and report on a full analysis on opportunities and profits.
- Targets are team based, and dependable on each individual - strong teamwork environment.
- Reporting to the sales and services manager and division manager - addressing strategies to improve client behaviour and increase sales and revenue.
- I was managing a portfolio, assessing the financial background of the client, and potential risk involved in approving the transaction. Reporting this analysis to the credit manager to scrutinize and set a ruling on the assessment.
- Financial Services
- Reason for leaving: Career Growth
Multi Skilled Consultant
First National Bank (Tokai Branch)
03.2006 - 07.2016
- Company Overview: Financial
- Filing
- Customer Inquiries
- General administration
- Teller cash handling procedure
- Extensive product knowledge
- Issuing new and replacement cards
- Handling check books
- Foreign Exchange Procedures
- Swift transfers abroad
- Buying and Selling Foreign Exchange products
- Updating client profile information
- Strategizing on business procedures to make business grow.
- Official Verification and Identification procedures
- ATM Custodian
- Opening of private and business accounts
- Knowledge of investments products
- Maintenance on investments
- Promote usage of products
- Processing credit applications
- Home loans inquiries
- Scrutinizing documents for applications of bonds
- Follow up on client queries.
- Updating of FICA documents for clients
- Financial
- Reason for leaving: Growth opportunity
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
Teller
Quest Staffing Solutions (Contracted by FNB)
11.2006 - 02.2009
- Company Overview: Financial
- Perform various cash handling procedures.
- Cash Deposits and Cash Withdrawals
- Gain Product knowledge
- Maintaining excellent customer service
- Inquires
- Financial
- Reason for leaving: Career growth
Education
Class of Business Certificates - Investments, Long term insurance & Pension funds
Milpark
07.2020
Regulatory Examination (RE5) - Banking
Moonstone / Lesego
07.2012
BCom General - Financial Management
University of the Western Cape
01.2010
Grade 12 -
Heathfield High School
01.2004
Skills
- MS Word
- MS Excel
- MS Outlook
- MS PowerPoint
- CRM/Dynamics
- Hogan
- Apex
- Elite Wealth Financial Planning System
- Astute
- Pyramid Lending System
- AOP Tool
- Exceptional Client service
Languages
Afrikaans
English
Education And Training
04/2004, Grade 12, Heathfield High School, BCom General - Financial Management, 05/2010, University of the Western Cape, Regulatory Examination (RE5), 07/2012, Class of Business Certificates (Investments, Long term insurance & Pension funds), 07/2020, Milpark
Dependants
2
Equity Status
Female, Coloured
Personal Information
- Health Status: Excellent
- Nationality: South African
- Driving License: Code 8 (own vehicle)
- Marital Status: Married
Timeline
Private Banking Adviser
FNB Private Clients - Division of First Rand Group
04.2019 - Current
Private Banking Analyst
Rand Merchant Bank - Division of First Rand Group
08.2016 - 03.2019
Teller
Quest Staffing Solutions (Contracted by FNB)
11.2006 - 02.2009
Multi Skilled Consultant
First National Bank (Tokai Branch)
03.2006 - 07.2016
BCom General - Financial Management
University of the Western Cape
Class of Business Certificates - Investments, Long term insurance & Pension funds
Milpark
Regulatory Examination (RE5) - Banking
Moonstone / Lesego
Grade 12 -
Heathfield High School
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