Megan Grant

• Manage schedules and portfolios for 60+ international tattoo artists.
• Perform data capturing, booking coordination, and reporting of errors to HQ.
• Conduct quality control by monitoring client communication channels.
• Ensure smooth administrative flow between artists, clients, and management.
• Facilitated portfolio performance review and implemented new strategies.
• Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
• Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
• Mentored junior team members, sharing knowledge on portfolio management techniques and fostering professional development.

• Oversaw appointment scheduling via phone, email, and social media.
• Coordinated and managed artist bookings and client communications.
• Assisted with design editing and operational administration.

• Directed daily store operations, including staff supervision, customer service, and sales management.
• Handled stock receivable, inventory management, and monthly planning.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Trained and motivated staff to uphold brand standards.
• Managed money handling, scheduling, and reporting.
• Oversaw visual merchandising to maintain engaging store displays.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Coordinated and executed events, staff training, and skill development programs.
• Implemented customer service training to ensure brand-aligned standards.
• Supported stock control and visual merchandising.
• Managed store themes and trend forecasting to maintain relevance.
• Enhanced project efficiency by streamlining artistic processes and implementing time-saving techniques.
• Adapted quickly to changing project requirements while consistently delivering exceptional quality artwork under pressure.
• Maintained an organized library of reference materials for use by the entire team during project planning phases.
• Championed diversity initiatives within the workplace, promoting inclusivity among colleagues from varied backgrounds and disciplines.

• Managed studio operations, weekly stock takes, and client relations.
• Delivered international-standard training to students.
• Coordinated events and acted as lead artist for publicity events.
• Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
• Selected and designed lesson plans and curriculum to meet academic objectives.
• Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
• Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
• Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
• Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.

● Retail Makeup artist.

● Communicating with clients to clarify visual requirements.

● Customer service.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Self-motivated, with a strong sense of personal responsibility.

● General store operations.

● Stocktakes, stock control.

Assisted with day-to-day operations, working efficiently and productively with all team members.

Managed time efficiently in order to complete all tasks within deadlines.

Notable achievements:

● Event steam member from June 2010 – March 2012.

● Worked at CapeTown, Johannesburg and Africa Fashion weeks.

● Makeup and body painting artist for Liqui-fruit TV advertisement.

● Certifications achieved in Peak Hour Demo, Application Demo, Advanced skills.

● Store makeup training mentor.